http://blogs.msdn.com/aaronel/archive/2004/09/16/230450.aspxI am planning on writing a series of articles about the Microsoft CRM v1.x User Interface . I have just posted "Part 2 of 4" and "Part 3 of 4" (the juicy one). Check them out in the "User Interface" Articles section or here: http://blogs.msdn.com/aaronel/articles/230420.aspxen-USCommunityServer 2.1 SP1 (Build: 61025.2)