We were looking at the surveys coming back from the support version of Guided Help and were really delighted to see that we're making people's computers easier to use.  I love the impact of working at Microsoft.  I've included a few choice quotes below, as well as the answer to an anonymous question.

The compliments (thank you)

The information on this page helped tremendously and the download got my Disk Cleanup working again.    I take back everything bad I may have ever said about Microsoft.

Guided Help was very convenient for solving my problem. I had this problem once before and tried to solve it manually, but it took hours. With Guided Help it took less than a minute.

Technical support

How does one download guided help if their problem with TCP/IP is keeping them from getting online?  The rest of the article is sample gibberish and unhelpful.

Response: It can be done.  You can download Guided Help on a different computer.  It will create a package for moving Guided Help to the computer with the problem.  See step 5 on this page to see the steps involved.

I'm thrilled by these comments - I see a problem solved and a customer delighted, and a massive task turned into a minute.  We're hearing great success rates overall and look forward to hearing from more of you.

Thanks again for the support,
James Finnigan