Microsoft and developer support......

re: Mortal sin #2: Information hoarding

ISerializable — Fri, 06 Feb 2004 19:47:00 GMT

Microsoft support? Where?

Frans Bouma's blog — Fri, 06 Feb 2004 20:33:00 GMT

MS Developer Support

Wallace B. McClure — Fri, 06 Feb 2004 20:43:00 GMT

MS Developer Support

Wallace B. McClure — Fri, 06 Feb 2004 20:49:00 GMT

re: Microsoft and developer support......

Scott — Fri, 06 Feb 2004 21:10:00 GMT

Hiya Alex,

http://www.lazycoder.com/article.php?story=20040206130208325

re: Microsoft and developer support......

Paul Wilson — Fri, 06 Feb 2004 21:29:00 GMT

I want to post a bug about .net global memory performance counters not actually being global -- but where? I don't want to use the telephone -- where's the online bug submission form?

Quality of MS developer support

/* Rambling comments... */ — Fri, 06 Feb 2004 21:58:00 GMT

Alex Lowe asks <a href="http://weblogs.asp.net/alowe/archive/2004/02/06/68735.aspx">what Microsoft could do to improve their developer support</a>.

In general I think they do a reasonable job given the huge surface area of APIs and products that need support, I think some of the MS staff blogs are helping too. But they could do more...

re: Microsoft and developer support......

Jason Alexander — Fri, 06 Feb 2004 22:20:00 GMT

Somewhat to Paul's point, I've had a application break and I get the "Submit error" dialog. After submitting, at times, I'm forwarded to a web page where it shows if it's been submitted, it's status, etc..

I'd love to see this fully fleshed out where anyone could go and submit bugs, view bugs, check status, etc... Logistically, this may not be do-able, but it is already being done in some fashion now. There must be a way to make this usable to the public.

Just a thought!
-Jason

.NET support

Dennis' blog — Sat, 07 Feb 2004 00:49:00 GMT

re: Microsoft and developer support......

Eusebio Rufian-Zilbermann — Sat, 07 Feb 2004 03:54:00 GMT

Developer Support from MS.

The good:
* Good Quality Free Training materials: MSDN Show, Webcasts, things like "sign up and we'll send you a DVD and a book on Longhorn development", developer training events like the Codefests, etc
* Developer programs like MSDN Subscriptions and Empower
* In depth reference and training from MS Press. (A recent improvement on this topic: Including handheld-friendly copies of the book, hooray!)
* MFC and MSVCRT sources in the Visual Studio CD
* The encouragement of community support and user groups (e.g., things like promoting of .NET rocks from the MSDN pages)
* Providing Watson logs and memory dumps to developer companies

The "could improve"s
* Easier access to library sources for .NET (similar to having the MFC sources, for debugging .NET programs)
* Materials in a more accesible format (e.g., archived webcasts available as avi or wmf, not in a "special webcast format")

The "I havent't seen it yet but would be very nice"s:
* API and development issue reporting and Tracking pages (as mentioned in other comments). It is not that paid support should be free, it is that a reasonable degree of free assistance should always be available
* Couch-friendly materials (e.g, "The MSDN Show" on DVDs that can be played without a computer, not everybody has an XP media center! An entire year of MSDN show could fit on a 352x480 low bandwith DVD)

The tough:
The big challenge in the end, it is making Windows development "cool" and "exciting". The bells and whistles help but there is something else deep inside that drives the excitement. I personally had the impression that Windows Me and XP took that away while .NET and Longhorn are steps in the right direction to recovering it. The biggest threat for MS coming from Linux is not its price, it is how many developers find it "cool" (free and uninteresting would be a very small threat)

I know I have included stuff that is not traditionally considered "developer support", like putting the MFC source in the Visual Studio CDs but I feel that there are things like these (good tools) that are very relevant to my perception as a developer (when we can help ourselves, we won't feel a need for support and overall the platform will be "easier")

P.S., the other thing I'd like to see is a "Preview" button in the MSDN blogs!

re: Microsoft and developer support......

Alex Lowe — Sat, 07 Feb 2004 05:25:00 GMT

Great feedback, thanks!

re: Microsoft and developer support......

Roy Osherove — Sun, 08 Feb 2004 03:06:00 GMT

1. Perhaps if there is such a misunderstanding of the MVP status, you should look more into publicly show what it is and what it isn't. There is not a lot of info out there that tells you exactly what,where when and who is and MVP and why. No resources that point you into any central location. In all, it could and should be a more mainstream and known thing. I can tell for a fact that 95% of the developers in Israel that I know have no idea what the MVP acronym stands for.

2. Yes paid developer support is a sham in my view. Me getting to make my application work is MSFT's interest just as much as it is mine.

3.How many evangelists are there? what does an evangelist actually do? What is an RD? how do I become one? Its all so fuzzy.

What is an evangelist (Developer Evangelist in my case)?

Alex Lowe's .NET Blog — Sun, 08 Feb 2004 07:15:00 GMT

What is an evangelist (Developer Evangelist in my case)?

Alex Lowe's .NET Blog — Sun, 08 Feb 2004 20:20:00 GMT

re: Microsoft and developer support......

S Bradley — Mon, 09 Feb 2004 03:53:00 GMT

Roy regarding your comment of publically showing what MVP is and isn't -- welcome to the club... NO one knows what "MVP" stands for at Microsoft even people AT Microsoft. Go to http://www.microsoft.com/mvp that's the launch site for MVP info.

Even MVPs don't know what a Regional director is.

How about something simple....Just give me a page that lists all the KBs as they come out.

Fix the KB search engine as I google everything, I don't use the search engine of Microsoft.

Take Outs: The Digital Doggy Bag of Blog Bits for 6,7 and 8 February 2004

Enjoy Every Sandwich — Mon, 09 Feb 2004 09:45:00 GMT

Doing things the hard way with RSS Bandit leads to some interesting statistics; Stuff for my Boss and co-workers; SOA and Joe Developer -- Phillip gets it right (again); Bits on Reporting Services; Wake up and smell RSS.NET; htmlArea (drool); InfoPath duh; McD's

re: Microsoft and developer support......

Ole — Wed, 11 Feb 2004 15:47:00 GMT

My premier wish is an easy way to submit and track bug reports.
For example, a menu item in Visual Studio (ie. Help/Submit bug report). This would open a web page where you could submit a bug report and view the status on all the reports you have submitted.
I don't expect Microsoft to provide support for all the bugs that are submitted, but I really want an easy way to let them know, when I encounter a bug.

.Net 1.1 TCP/IP wierdness fixed

/* Rambling comments... */ — Wed, 11 Feb 2004 19:17:00 GMT

<i>"Additional information: An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full"</i>

I've managed to get the <a href="http://www.lenholgate.com/archives/000228.html">.Net 1.1 TCP/IP issue</a> that gives the above error mesage when trying to use sockets on .Net 1.1 fixed. Thanks to <a href="http://weblogs.asp.net/alowe/archive/2004/02/06/68735.aspx">Alex Lowe</a> for pointing me in the right direction and for the guys at MS support for allowing me to call them up and tell them I need to download the hotfix for <a href="http://support.microsoft.com/?id=826757">KB 826757</a>.

re: Microsoft and developer support......

Len Holgate — Wed, 11 Feb 2004 19:30:00 GMT

I second S Bradley's request for a page that lists KBs as they come out and I'd like an RSS feed of it too please.

What exactly is a

Forest Blog — Tue, 24 Feb 2004 20:53:00 GMT

What exactly is a

Forest Blog — Wed, 25 Feb 2004 10:23:00 GMT