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I've written about the challenges of capitalizing on at-scale user feedback both academically and on the search blog (busted post alas, edit when fixed) . One way to listen to users is to open up your bug tracking system to the world, as done by Mozilla.org. Read More...
Some good folks at the University of Hamburg published an update to some long standing historical numbers in web usage research that reveal the way users are browsing the web has changed dramatically over the last few years. Here's the punchline: Table Read More...
 
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