Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Steve Friedl — Wed, 17 Jun 2009 00:45:59 GMT

Hi folks,

The URL for "Microsoft Software Inventory Analyzer" appears to be broken (please delete this comment after fixing).

Steve - Security MVP

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Vincenzo Di Russo [IE MVP] — Wed, 17 Jun 2009 08:02:19 GMT

Please see this thread:

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/920588e5-ccc4-4e24-83d6-606d5e3b1c70

"IE8 printing does not work, preview empty".

Regards.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Michael — Wed, 17 Jun 2009 08:28:52 GMT

Well at last. I have waited days for an alternative to uninstalling KB969897.

I have to also add that I am still amazed that MS can put out a patch that has such an impact on one of their flagship products and takes so long to identify and fix the issue.

The key also impacts ie 6 btw.

Mike Guyler

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Owen — Wed, 17 Jun 2009 11:07:10 GMT

Why isn't this listed under the issues section on technet http://www.microsoft.com/technet/security/Bulletin/MS09-019.mspx

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Michael Kahle — Wed, 17 Jun 2009 21:03:48 GMT

I ran across this issue first when a user complained that printing had stopped for him in Outlook. It turns out that ONLY HTML printing had stopped working for him in Outlook. With IE8 being the latest thing installed and running across threads on IE8 having problems as you describe above, I tried your solution...

Outlook 2003 printing seems to be related to ie as well. Removing this registry key fixed his printing problems in both Outlook 2003 as well as IE8.

Thought this might be helpful to someone else.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Rodolfo Reyes-Chilpa — Thu, 25 Jun 2009 02:54:28 GMT

Several months ago, we install in all the computers MSIA, and then when the computers start updating, we start losing printing functionally in IE 8, computer by computer. (Just think in banking and taxes transactions)

We search in the Internet without success, we ask for help with our Microsoft Consultant, Francisco Ovalle from Sifra Consulting (www.sifra.com.mx)send us this link, it works fine and everything is all right now.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Rodolfo Reyes-Chilpa — Thu, 25 Jun 2009 02:58:03 GMT

Several months ago, we install in all the computers MSIA, and then when the computers start updating, we start losing printing functionally in IE 8, computer by computer.

Our consultant, Francisco Ovalle from Sifra Consulting www.sifra.com.mx send us this link and everything is all right now.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Nigel Hill — Thu, 02 Jul 2009 14:02:22 GMT

I also get the problem when printing HTML email messages in Outlook 2003 SP3.

Regards,

Nigel.Hill@ssc.rcuk.ac.uk

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Fernanda — Fri, 03 Jul 2009 21:59:28 GMT

This solution worked for me. I was having the issue described above and after uninstalling Microsoft Software Inventory Analyzer I could print again.

Thanks a lot.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Saravanan — Wed, 08 Jul 2009 05:26:04 GMT

I have uninstalled the Microsoft Software Inventory Analyzer . It's Working dude..Thank you so much..

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Van — Wed, 08 Jul 2009 19:36:41 GMT

This printing problem was driving me crazy but your suggested fix worked like a charm. Thanks a lot.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Van — Wed, 08 Jul 2009 19:36:42 GMT

This printing problem was driving me crazy but your suggested fix worked like a charm. Thanks a lot.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

David W — Thu, 09 Jul 2009 12:25:57 GMT

Yeap this worked for me too.

What a sticker ehh

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Nicholas Burley — Sun, 12 Jul 2009 20:21:31 GMT

Am running XP, SP2, do not have MISA tool but have massive compatiblity problems with IE 8 & printer. when I go to any printer command PC just freezes. Worked fine with IE7. Having to use Firefox to report this problem!

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Mitch Mitchells — Sat, 18 Jul 2009 00:05:35 GMT

Hi, I'm running Windows Vista, and I started having the same problems myself about 6 months ago. I'm using IE8, Firefox & Opera browsers. Neither IE 8 or the Opera browser will preview or print- but Firefox does just fine.

I do not have the MSIA tool nor the registry entry referred to above.

It's been extremely frustrating as I had a ddifficult enough time adding service pack 1. (Just took 2 1/2 days with technical support and having to reintall my Operating system .

I DO NOT want to have to go thru THAT again.!

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

tonif — Mon, 20 Jul 2009 19:23:39 GMT

YEAH! Thank you so much for the info. I have been struggling with this problem for a couple weeks until I found this link from a post on social.technet.microsoft.com/forums. Uninstalling Microsoft Software Inventory Analyzer fixed this.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

rhysT — Thu, 06 Aug 2009 05:04:22 GMT

This problem occured as soon as i installed ie 8. I have not been able to fix it as i do not have msia on my computer, registry key does not exist nor does the file association. Is there any other way to fix this problem?

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Chuck Riney — Sat, 08 Aug 2009 20:54:27 GMT

I also do NOT have have msia on my computer, registry key does not exist nor does the file association. Also don't see update KB969897 on the list. Prints just fine in Opera and other software apps, just not IE8 on an XP Pro SP3

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

D Watson — Thu, 20 Aug 2009 13:42:00 GMT

I alos have this problem after installing ie 8 on XP machine. I do not have MSIA installed!! Is there a solution - or is ie 8 not worth it??

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

D Watson — Thu, 20 Aug 2009 13:58:57 GMT

I can't believe MS hasn't done anything about this major bug! Not being able to print from the internet is not just a minor issue but stops our business!! This is a show stopper!! Where are the fixes to this issue - or am I missing something here???? Is the only fix going to FireFox or Opera??

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Frustrated Ed — Sat, 29 Aug 2009 00:43:03 GMT

Brent,

Any idea where I can find this MSIA on a 64 bit VISTA machine? I'm having the exact same problems printing as the XP people.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Moritz — Tue, 01 Sep 2009 01:01:22 GMT

I still have the same problem with ie 7 on XP machine. I do not have MSIA installed!! With my user it works, but with another admin user or if I create a new admin user it fails. I try to update to ie 8 but the installation fails without an understandable error message.

re: Printing functionality fails in Internet Explorer 7 and 8 on Windows XP

Noone — Thu, 10 Sep 2009 05:39:21 GMT

Great - devote a whole page to a fix that doesn't apply to 90% of the users.