Redmond, we have a problem…

Redmond, we have a problem??? : EasyCoded

Redmond, we have a problem??? : EasyCoded — Fri, 03 Oct 2008 17:42:39 GMT

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re: Redmond, we have a problem…

Yellowhat — Tue, 07 Oct 2008 22:30:30 GMT

Hello Gill,

One of the things that I could do easily in Word 2003, was scan documents in. I have lost the facility in Word 2007.

I am seriously considering going back to 2003. Any chance of an update for 2007?

Pete

re: Redmond, we have a problem…

Grahame Clarke — Thu, 09 Oct 2008 23:04:39 GMT

So your saying that after 90 days of the product being activated i've no support, So after 90 days if Windows refuses to work then i've thrown £170 down the drain,If I buy a computer and it won't work properly for the first year I send it back for repair or a replacement whats the differance, (E-mail supports no good if you can't send e-mails)If this product refuses to work properly i'll expect free support or Curry's to replace it, Microsoft Windows is no differant to any other company if your product breaks down in the first year you replace it.

G.Clarke

re: Redmond, we have a problem…

Ella — Tue, 14 Oct 2008 22:27:45 GMT

Hiya.

I use Word 2007 and have apparently used up a trial of 25 uses without activation. I have got my product key so I can activate it but I've no idea how to enter it. I have searched everywhere. Please, PLEASE, help!

re: Redmond, we have a problem…

GillLeFevre — Mon, 20 Oct 2008 12:03:46 GMT

Hi Ella,

One of these links should have help:

http://office.microsoft.com/en-gb/help/HA012334341033.aspx
http://support.microsoft.com/kb/927921

If after reading these articles and following the instructions, you still can't activate your copy of Office, I'd recommend calling the UK customer support team on 0870 60 10 100 and getting their help.

Best wishes,

Gill

re: Redmond, we have a problem…

GillLeFevre — Wed, 22 Oct 2008 10:44:15 GMT

Hi Grahame,

I’d like to reassure you that we will continue to support you after the 90 days expire, but your support entitlements will differ somewhat.

For example, if you require support to report a bug or if it’s a result of automatic updates, there will be no charge for this.

For further information regarding this, please visit:
http://support.microsoft.com/gp/contactbug
http://support.microsoft.com/oas/default.aspx?gprid=6527

Support is chargeable however if you need assistance with a different issue than above, when our software may not be at fault. An example of this may be integration with a third-party application.

Hope this helps,

Gill

re: Redmond, we have a problem…

craig79 — Sun, 26 Oct 2008 19:47:50 GMT

I have tried to enter my product key and it says it's invalid, have tried many time also my wife has with no luck, what now?