I am planning on writing a series of articles about the Microsoft CRM v1.x User Interface.  I have just posted "Part 2 of 4" and "Part 3 of 4" (the juicy one).

Check them out in the "User Interface" Articles section or here:

http://blogs.msdn.com/aaronel/articles/230420.aspx

http://blogs.msdn.com/aaronel/articles/230427.aspx

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This posting is provided "AS IS" with no warranties, and confers no rights.