Microsoft Accessibility Support Team - Frequently Asked Questions

Microsoft Accessibility Support Team - Frequently Asked Questions

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In a previous post we announced the availability of the Microsoft Accessibility Support Team and the new customer support offering that provides a tailored experience for people with disabilities and customers using our accessibility features. We have had a number of questions about the new support team that we would like to provide better information on:

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Where is this available?

The Support Desk for People with Disabilities and/or Assistive Technologies is available in North America from 5am to 9pm PST during the week, and 6am to 3pm on the weekends. English Language only.

Will it be rolling out in my market and in my language?

We’re passionate about supporting all our customers around the globe and being able to provide the same level of guidance.  We will be rolling out Support Desks for People with Disabilities and/or Assistive Technologies over the next year. More information on these areas will be available as they near launch.

Will you support 3rd Party Assistive Technologies?

While our goal is to help all customers be successful with their software and devices, support on 3rd party technologies will continue to come from those partners directly.  Microsoft will help you with those connections whenever possible. 

Will this remain as a free service?

Currently there is no charge to use the accessibility service although this is subject to change. All support services are aligned to current product and service warranty terms and pricing.

Are you launching chat support?

Yes!  We are. Chat is an important communication mechanism for support.  Chat will be rolling out in the next few months.

If I’ve got feedback, what do I do with it?

Ongoing feedback is the key to improving this experience for people with disabilities over time! After a support call or email, Microsoft will contact you with a short survey to capture your feedback; allowing us to continue learning and growing this support environment. In addition, customers can provide feedback at any time by completing this survey.

For more information on all of our support options:

Website:
http://support.microsoft.com/contactus/

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  • An article on accessibility that uses tiny font that is difficult to read.  

  • Renee, You make a good point. Depending on the browser you are using, and the current settings being used, many webpages can appear small. It is particularly noticeable on some of the larger high definition screens. If you are using Internet Explorer here are some tips for you to enlarge the text. Take a look at the section for "Making text larger or smaller" on this page. www.microsoft.com/.../ie10

  • Happy to see MSFT reaching out. Hopefully many good things will come of this.

    Exec. Director

    Valley Center for the Blind, Fresno, CA.

  • Hello, I got a message saying that my service was under attack I was given a numer to call. My Avast program came up saying everything was o.k. So I need to know from Microsoft what if any notices they give? Do they ask for alternate http to be put in?

    Sincerely,Karen Powell

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