We started with a basic goal of the feature: Create help content that can either do the steps for the user, or show the user how to do it himself. That sure sounds like a good idea, but lots of things sound good. How do you know that it's a good idea? One big way to find out if it works is usability testing. ...

Hey folks. My name is Kevin Feige and I'm the Test Lead for Guided Help. Our team tests all aspects of Guided Help to make sure everything works as expected under all sorts of conditions. One question that will come up as our customers author their...