Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: - Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and...

The collection of agents assigned to a Response Group can be pretty dynamic depending on the scenario we try to support. In some cases, the collection of agents is mostly static and needs to be updated only once in a while. In some other cases, the collection...

Good news, the Response Group Application chapter of the Microsoft Lync Server 2010 resources kit book is available freely on Microsoft download . The tools are already available to download from this page: Microsoft Lync Server 2010 Resource Kit Tools...

This is the last step in our journey in creating a response group: creating and configuring a workflow. We started by enabling our Lync user for enterprise voice then we created an agent group and in the previous post we created and configured a queue...

In the two previous posts we first created voice enterprise enabled users usable as response group agents. We then created and configured an agent group to handle easily a collection of agents. Going forward we will add our agent group to a queue. In...

Many response group objects have action properties that accept RgsCallAction object. The RgsCallAction is used to determine what the system does when a call is received. Properties for RgsCallAction are as below: Action <Enumerator >...

In the previous post, we created Lync users that are enterprise voice enabled . Now we want to use these users and make sure they can answer to incoming call to the Response Group we will create later. The object used to hold the collection of agents...

The first step in the journey to create a Response Group is to have Lync User with Enterprise voice enabled. I am using the Lync Server Management Shell, if I were using another PowerShell I would have to import the Lync Module first: Import-Module...

Before starting to give some clarity on the Response Group itself I want to get clear on the terms I might use: Response Group Service and Response Group Application. They mean and are referencing exactly the same service "RTCRGS". Response Group Service...

Hi - Bonjour! I work on Microsoft Lync Server (on the Response Group Application aka Response Group Service) as a SDET (a tester) for more than two years now. I am located in Zurich / Switzerland in the Zurich Development center . With this blog, I...