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Ahmet Gyger's blog
A blog about Lync Server with a specific focus on Response Group Application and Call Park Service
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Ahmet Gyger's blog
Creating a OcsPowerShell PSSession under a different set of credential
Posted
9 months ago
by
Ahmet Gyger
0
Comments
I have recently been asked multiple times how to create a PowerShell session to OcsPowerShell. This is quite easy to do, just remember: Use a secure string for the password: $secure_string_pwd = convertto-securestring " password " -asplaintext...
Ahmet Gyger's blog
Configuring call park application
Posted
over 1 year ago
by
Ahmet Gyger
0
Comments
In the previous call park related post, I explained the main scenarios that are covered by call park application. Now, let’s configure this service! It can hardly get easier than this with the Lync Control Panel: click on the Voice Features folder...
Ahmet Gyger's blog
Understanding Lync Call Park Application
Posted
over 2 years ago
by
Ahmet Gyger
0
Comments
Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: - Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and...
Ahmet Gyger's blog
Update RGS synchronization interval with active directory
Posted
over 2 years ago
by
Ahmet Gyger
0
Comments
The collection of agents assigned to a Response Group can be pretty dynamic depending on the scenario we try to support. In some cases, the collection of agents is mostly static and needs to be updated only once in a while. In some other cases, the collection...
Ahmet Gyger's blog
Reskit Chapter: Microsoft Lync Server 2010 Response Group Application
Posted
over 2 years ago
by
Ahmet Gyger
0
Comments
Good news, the Response Group Application chapter of the Microsoft Lync Server 2010 resources kit book is available freely on Microsoft download . The tools are already available to download from this page: Microsoft Lync Server 2010 Resource Kit Tools...
Ahmet Gyger's blog
Creating a Response Group #4: Creating and configuring a workflow
Posted
over 2 years ago
by
Ahmet Gyger
0
Comments
This is the last step in our journey in creating a response group: creating and configuring a workflow. We started by enabling our Lync user for enterprise voice then we created an agent group and in the previous post we created and configured a queue...
Ahmet Gyger's blog
Creating a Response Group #3: Creating and configuring a queue
Posted
over 3 years ago
by
Ahmet Gyger
3
Comments
In the two previous posts we first created voice enterprise enabled users usable as response group agents. We then created and configured an agent group to handle easily a collection of agents. Going forward we will add our agent group to a queue. In...
Ahmet Gyger's blog
Response Group – How-to create a Call Action
Posted
over 3 years ago
by
Ahmet Gyger
2
Comments
Many response group objects have action properties that accept RgsCallAction object. The RgsCallAction is used to determine what the system does when a call is received. Properties for RgsCallAction are as below: Action <Enumerator >...
Ahmet Gyger's blog
Creating a Response Group #2: Create and configure an agent group
Posted
over 3 years ago
by
Ahmet Gyger
1
Comments
In the previous post, we created Lync users that are enterprise voice enabled . Now we want to use these users and make sure they can answer to incoming call to the Response Group we will create later. The object used to hold the collection of agents...
Ahmet Gyger's blog
Creating a Response Group #1: Enabling an AD User to be a Lync User with Enterprise Voice Enabled
Posted
over 3 years ago
by
Ahmet Gyger
0
Comments
The first step in the journey to create a Response Group is to have Lync User with Enterprise voice enabled. I am using the Lync Server Management Shell, if I were using another PowerShell I would have to import the Lync Module first: Import-Module...
Ahmet Gyger's blog
Understanding Lync Response Group
Posted
over 3 years ago
by
Ahmet Gyger
0
Comments
Before starting to give some clarity on the Response Group itself I want to get clear on the terms I might use: Response Group Service and Response Group Application. They mean and are referencing exactly the same service "RTCRGS". Response Group Service...
Ahmet Gyger's blog
The famous “introduction” post
Posted
over 3 years ago
by
Ahmet Gyger
0
Comments
Hi - Bonjour! I work on Microsoft Lync Server (on the Response Group Application aka Response Group Service) as a SDET (a tester) for more than two years now. I am located in Zurich / Switzerland in the Zurich Development center . With this blog, I...
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