Good news, the Response Group Application chapter of the Microsoft Lync Server 2010 resources kit book is available freely on Microsoft download . The tools are already available to download from this page: Microsoft Lync Server 2010 Resource Kit Tools...

This is the last step in our journey in creating a response group: creating and configuring a workflow. We started by enabling our Lync user for enterprise voice then we created an agent group and in the previous post we created and configured a queue...