Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: - Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and...

The collection of agents assigned to a Response Group can be pretty dynamic depending on the scenario we try to support. In some cases, the collection of agents is mostly static and needs to be updated only once in a while. In some other cases, the collection...