Error Codes, Toshiba Edition - A Dullard's Guide - Site Home

If you know what an error code means, it can be immensely helpful in diagnosing the problem with your project. Below are some of the more common error codes found on Toshiba Players and their potential cause. There is a similar post for Xbox HD DVD add-on error codes. Note: the contents of this post may change overtime.

Note to Consumers: This blog is targeted at content authors who create all those cool applications for HD DVD and might possibly encounter these errors during development. Of course the hope is that you never see these errors, but if you're reading this, that probably isn't the case. Should you receive an error on your HD DVD player, I would recommend the following:

Update your player firmware. The issue you are encountering may already have a fix released that you can easily download using the internet port on the back of your player. For more information, see: http://www.tacpservice.toshiba.com/ConsumerProductSupport/productupdatesandnotices.asp
Clear your persistent storage. Some discs download new content and should there be a problem with that download, the disc may not play correctly. You would only need to clear the persistent storage for that particular title (not all of your titles). For more information, see: http://www.universalhidef.com/support_errors.aspx#DeletePersistentStorage
Exchange the Disc. If a specific disc will not play, it could be a bad disc. It may have been scratched or there may be an anomaly on the disc that prevents it from being read by the player. Most retailers will allow you to exchange a bad disc for a new copy of the same title.
Contact Toshiba. When all else fails, call customer support and ask them what to do. http://www.tacp.toshiba.com/customersupport/contact.asp

Error Code

Description

Possible Causes

0x40**C00B

0x408BC00B

0x4094C00B

Resource Load Failure

Playlist is referencing a resource that does not exist or with a size attribute that is too small

0x40**C00C

0x408BC00C

0x4094C00C

Script Failure

Script is throwing an exception that is unhandled. Make sure to use try-catch blocks in your script.

Script is missing a semicolon - run the validator on your project

0x40**C00D

0x408BC00D

0x4094C00D

Unknown markup or script error

This is a sort of "catch all" error. If it happens immediately, the format of part of your script may not be valid.

If this erorr happens after your app has run for a while, this could be an indicator that the player has run out of memory. Check your code for possible memory leaks, particularly those resulting from closures and circular references.

0x40**C2**

Playlist Load issues

0x40**C201

0x408BC201

0x4094C201

AACS Error for playlist loading

0x40**C202

0x408BC202

0x4094C202

Fatal Error of AACS

0x40**C203

0x408BC203

0x4094C203

Read/Parse Error of playlist file

0x40**4203

0x408B4203

0x40944203

AACS Read/Parse Error of playlist file

AACS key does match key used to encrypt playlist

0x40**C5**

Video Playback Errors

0x40**C504

0x408BC504

0x4094C504

Video Controller Error

titleDuration of PrimaryAudioVideoClip is too long

EVOB is missing

0x40**C8**

Resource Errors

0x40**46**

Graphics Errors

0x40**C601

0x408BC601

0x4094C601

Pixel Buffer Overflow

Pixel buffer is impacted by all graphics (PNGs and JPEGs) and render font glyphs in all loaded applications must not exceed 2x1920x1080 ( 4,147,200 pixels)

0x40**C7**

Network Errors

0x40**C701

0x408BC701

0x4094C701

DiscID missing from DISCID.DAT

Run the DiscID creation tool that ships with the interactivity jumpstart kit with the following parameters (adjust GUIDs as needed):

"C:\Program Files\HD DVD Interactivity Jumpstart\Tools\CreateDISCID.exe" -c DISCID.DAT

-provider "FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF1"

-content "FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF2"

-disc "FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF3"

0x81000C03