I've written about the challenges of capitalizing on at-scale user feedback both academically and on the search blog (busted post alas, edit when fixed) . One way to listen to users is to open up your bug tracking system to the world, as done by Mozilla.org. While this results in a great deal of information...

Windows Vista offers a operating system level implementation of gestures called Flicks especially tuned for pen usage on tablets. There's an important difference between this implementation and gesture implementations like Optimoz for firefox: there is no explicit trigger event. In Optimoz, we designed...

Nate put together a nice collage of some layered UI work we did back in the late 90s next to a recent ship from Apple: The webgraphics UI allowed a user to see all 10 titles and hover in to see details. The time explorer uses a cleaner mapping of y-axis to time, but lacks the the visibility advantages...

The office 12 Excel blog is one of my favorite MSDN blogs, along with Alex and the popular favorites . The latest Excel post delves into the design process with a focus on the incremental formalization of artifacts. I love that Microsoft's embrace of blogging allows us to offer insights into the design...

Some good folks at the University of Hamburg published an update to some long standing historical numbers in web usage research that reveal the way users are browsing the web has changed dramatically over the last few years. Here's the punchline: Table 1: Comparison chart of three long-term studies...

The browser cache is a largely untapped treasure of personally relevant, high revisit probability content. Opera 9, as pointed out by Simon Willison , is the first browser to support offline browsing from the browser cache. There's more that can be done with the cache... check out this project that enables...