Finally, the long awaited indepth case studies and interviews of the various architects/developers/testers on the CommSee team. Find out from then directly how they designed and implemented service oriented architecture and great user experience for all Commonwealth Bank Branch tellers across the country, and in turn improving bank customer experience. Ron's interviews of the key personnel goes into great length at covering the overall services architecture, as well as the user experience aspects of the CommSee project. Enjoy!