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  • Blog Post: Remote Assistance and UAC prompts

    Recently, I received some e-mail sent to one of our internal DLs describing an issue a customer is facing when using Remote Assistance: My customers engineer requests to connect to a user’s machine via remote assistance. The user accepts and the engineer requests to take control. The user ticks the box...
  • Blog Post: Daylight savings time change for Chile

    My team is responsible for issuing updates whenever a country decides to change their daylight savings start/end dates, or even time zone. Most recently, we’ve released an update for Chile. More information:
  • Blog Post: The case of the very annoying hpqtra08.exe

    I recently bought an HP dv7t laptop and also got one of those HP multi-function printers. So far so good. After installing the printer's drivers and apps, I noticed a significant slowdown. Opened up taskmgr and lo and behold, hpqtra08.exe was taking up 100% of my cpu. I debugged it and it seemed to be...
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