Thoughts about setup and deployment issues, WiX, XNA, the .NET Framework and Visual Studio
All postings are provided AS IS
with no warranties, and confer no rights. Additionally, views expressed
herein are my own and not those of my employer, Microsoft.
I've gotten some email questions from customers about setup failures that they've seen on their computers. Some of them are 1935 errors that match some of the previous blog posts I've written, some are .NET Framework errors, and some are general problems getting some program installed.
I cannot guarantee that I will be able to help solve all setup-related problems you may encounter, but I can guarantee that I will take a look and try to help if I can. In order to do so I would like to ask that you try to gather some detailed information and send it to me if you contact me via email to aid in troubleshooting and debugging:
Most setups are Windows Installer MSIs. For those products, you can enable verbose logging by setting a couple of registry values and then reproducing the problem. Here are a set of steps you can use to gather a Windows Installer verbose log file:
Important note - some MSI-based setups, including the .NET Framework 2.0, 3.0, 3.5 and higher, will not create log files named %temp%\msi*.log even if using the instructions listed below. Please see this blog post for more details about why that is the case and also for a list of some products that I know of that use different log file creation logic and the locations of the log files that they create.
<update date="3/27/2007"> Changed steps to enable/disable verbose logging to not require downloading .reg files from my file server </update>
<update date="2/27/2008"> Added a link to a new blog post with information about some products that create their own verbose log files and therefore do not create %temp%\msi*.log, even when the verbose logging policy is enabled on the system. </update>
<update date="12/2/2010"> Added information about uploading log files to http://skydrive.live.com. </update>
<update date="11/17/2011"> Added clarifications to steps 2 and 3 to indicate that the commands need to be run separately, not as a single command. Also added a note about running as administrator on Windows Vista or later. </update>