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How to fix some 1935 errors with HRESULT 0x80070005 (access denied) when installing the .NET Framework

How to fix some 1935 errors with HRESULT 0x80070005 (access denied) when installing the .NET Framework

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I was contacted by a customer this week who could not install the .NET Framework 1.1 due to a 1935 error that was not described in my previous blog posts (here and here for example).  The exact error was the following:

MSI (s) (E0:80) [12:44:29:575]: Product: Microsoft .NET Framework 1.1 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.Vsa.Vb.CodeDOMProcessor, Version="7.0.5000.0", PublicKeyToken="b03f5f7f11d50a3a", Culture="neutral", FileVersion="7.10.3052.4"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. assembly interface: IAssemblyCacheItem, function: Commit, component: {7D4B5591-4C80-42BB-B0E5-F2C0CEE02C1A}

As I described here, the HRESULT value 0x80070005 means "access denied".  Typically this happens due to a permission (ACL) problem on one of the directories under \windows\.  But in this case, the customer tried to reset the permissions and re-run setup but got the same error.

I suggested looking at any anti-virus or anti-spyware software because they tend to lock down files and folders to prevent malicious programs from installing themselves, and it is very hard to detect the difference between a trusted setup program and a malicious one.  The customer found that they had the Sophos anti-virus program installed.  They were able to successfully install the .NET Framework 1.1 by stopping the Sophos service (sweepsrv.sys) and then running .NET Framework setup.

Note that in this type of scenario, you should be very careful when stopping anti-virus and anti-spyware software.  What I typically do is the following:

  1. Download the setup package I want to install
  2. Disconnect from the network
  3. Stop anti-virus and anti-spyware software
  4. Install the software I downloaded in step 1
  5. Restart anti-virus and anti-spyware software
  6. Reconnect to the network

 

  • Hi Ozkarleo - If you are seeing this type of error for the VC++ Redistributable on Windows Vista or later, then I'd suggest taking a look at the blog post and the links listed at blogs.msdn.com/.../9904471.aspx to see if any of them are helpful on your computer.

  • Hello Aaron,

    I'm on Windows 7 64-bit and I have a longtime problem with C++ I recently finally managed to update my .NET Framework to 4.0 and that was a pain I can tell you, I had to run in Safe Mode, remove .dll registry links and delete it, all this through prompt command. Thing is I still get this error :

    Error1935.An error occured during the installation of assembly

    'Microsoft.VC90.ATL,version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",

    processorArchitecture="amd64",type"win32". HRESULT : 0x80070003

  • Hi Rolland Haas - If a 1935 error occurs on Windows Vista or Windows 7, and the file that triggers the error is a Win32 assembly (like the VC++ runtime files), then the root cause lies with the OS installation engine and not the .NET Framework.  Here is what I'd suggest that you try in this scenario:

    1.  Try the System Update Readiness Tool described at support.microsoft.com/.../947821

    2.  Try the OS repair steps described at blogs.msdn.com/.../how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

    3.  Try to install the latest Windows service pack if you haven't yet (Windows 7 SP1 in your case).

    If none of the above help, then you might need to repair/re-install Windows to solve this type of error.

  • Hi Aaron,

    I'm trying to install Sage Simply Accounting onto Windows 7.  I'm getting the following error message:

    Error 1935 - an error occurred during the installation of an assembly component (97F81AF1 - 0E47 - DC99 - A01F - C8B3B9A1E18E) HRESULT : 0x800736FD.  I would welcome your guidance on how I can overcome this.

    Many thanks

  • Hi Ralph Newbigin - For error code 0x800736FD, I suggest trying the following:

    1.  If you haven't yet, install the latest service pack for Windows.  In your case, that would be Windows 7 SP1

    2.  If that doesn't help, then try the System Update Readiness Tool described at support.microsoft.com/.../947821.

    3.  If neither of those help, then I'd suggest either contacting Microsoft Technical Support for further help (using the contact information at http://support.microsoft.com), or try to repair/re-install Windows

    Hopefully one of these helps.

  • Sorry forgot to add the system specs of the PCs having the 1935 Errors:  Most are Windows 7 x64.  In my case, Windows 7 Ultimate x64.

    ------------------------------------------------

    Hi Aaron,

    Don't know if you have seen this issue, but there are hundreds of people having issues installing iTunes 10.5.1.  The errors are very similar to the ones in your blog, and I beleive they are ACL or registry related.  Also seems to have a connection to C++.  Can you take a quick look at the errors and lend us some of your wisdom.  This is really an issue affecting many users.

    Error from installing ITunes 10.5.1:

    ---------------------------------------------

    Product: Apple Application Support -- Error 1935. An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}

    Similar error from installing Microsoft Visual C++ 2005 Redistributable:

    -------------------------------------------------------------------------

    Tried installing this to fix above...

    Product: Microsoft Visual C++ 2005 Redistributable -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}

    Thanks

    Chuck

  • Hi Chuck - The above error means access is denied.  That means that there is some kind of permission problem that is causing your computer to be unable to install the VC++ runtime files.  Here are some things I typically suggest that people try when they run into this type of error:

    1.  Install the latest OS service pack if you haven't yet.

    2.  Try the System Update Readiness Tool described at support.microsoft.com/.../947821.

    3.  Try using a tool like the one described at blogs.msdn.com/.../solving-setup-errors-by-using-the-subinacl-tool-to-repair-file-and-registry-permissions.aspx to update the permissions on the computer.

    If none of the above help, then you might need to repair/re-install Windows to solve this type of problem.

  • Hi Aaron,

    Your fix is spot on. Today I fixed it by disabling Microsoft Security Essentials.

    ~ Thanks :)

  • Thank-you guys ur suggestion for .net framework helped me to install visio successfull

  • reported error (0x80070005)in my outlook appear how I can to fix it??

  • Hi Dilshad - This error code means access is denied.  However, I'm not sure what would cause this problem, and I don't have much expertise troubleshooting Outlook errors like this.  I'd suggest posting a question on the Microsoft Office forums at social.technet.microsoft.com/.../home and hopefully someone there will be able to help.

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