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How to get help for Update Rollup 2 for Windows XP Media Center Edition 2005 setup issues

How to get help for Update Rollup 2 for Windows XP Media Center Edition 2005 setup issues

  • Comments 28

I have heard from a couple of folks so far who have tried to install Update Rollup 2 for Windows XP Media Center Edition 2005 and ran into problems during installation or while trying to use Media Center after installation completed.

Update Rollup 2 setup is implemented as a chained set of Windows XP hotfixes, a DRM update, and the main Media Center update.exe package.  The following is a list of log files for each of the packages installed as part of Update Rollup 2:

  • %windir%\kb888795.log
  • %windir%\kb891593.log
  • %windir%\kb895961.log
  • %windir%\kb899337.log
  • %windir%\kb899510.log
  • %windir%\kb900325.log
  • %windir%\kb902841.log
  • %windir%\kb903157.log
  • %windir%\kb904706.log
  • %windir%\kb908250.log
  • %windir%\kb910393.log
  • %windir%\kb912024.log
  • %windir%\kb912067.log
  • %windir%\kb913800.log
  • %windir%\kb914548.log
  • %windir%\kb919803.log
  • %windir%\kb925766.log
  • %windir%\mcsetup.log
  • %windir%\mcsetup_ui.log
  • %windir%\medctroc.log
  • %windir%\spupdsvc.log
  • %windir%\wmsetup.log
  • %windir%\ehome\ehshell.crash
  • %ALLUSERSPROFILE%\Application Data\Microsoft\eHome\EPG\*.* (only needed for television guide issues)

Note - in the paths listed above %windir% and %ALLUSERSPROFILE% are environment variables.  You can go directly to those folder locations by clicking on the Start menu, choosing Run, typing either %windir% or %ALLUSERSPROFILE% and clicking OK.  That will open up the chosen folder in Windows Explorer. 

If you run into any issues while installing Update Rollup 2, please gather up all of the logs from the above list that exist on your computer, zip them and attach them in an email to me so I can take a look and try to diagnose the problem you're running into and provide a workaround or fix.  You can email me at aaronste@microsoft.com, or use my blog contact form.

If you prefer, you can download this script and run it to automatically gather all of the above files into a single directory.  You will need to make sure to zip them so that they will not be too large to send via email.

<update date="10/20/2005"> Added a couple of additional log files to the list </update>

<update date="10/24/2005"> Added one more log file to the list </update>

<update date="10/25/2005"> Added a link to a script that will automatically gather all of the files </update>

<update date="12/1/2005"> Added another log file to the list </update>

<update date="2/18/2006"> Added log files produced by the most recent Media Center hotfix packages </update>

<update date="4/28/2006"> Added log files produced by the April 2006 Media Center hotfix packages </update>

<update date="1/2/2007"> Added log files produced by the July 2006 and October 2006 Media Center hotfix packages </update>

<update date="11/20/2007"> Added information about how to find %windir% and %ALLUSERSPROFILE% </update>

 

  • I will try it again and send the zip file over.
    The only problem is my Media Center PC is often on "critical dutes" recording soaps for my wife :)
  • When I try to install rollup 2 I get an error message 'To install this update you must be running WMCE 2005'.

    Well I am... and it's a fresh re-installation including .net 1.1

  • Phil..

    to fix the error you are having..
    Click Start, Run and enter REGEDIT Go to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center

    Look in the right pane for the Ident value. It should read 3.0 for a stock MCE 2005 system, and 3.1 for a system with Update Rollup 1 installed. Modify the value as needed. If the Ident value doesn't exist, right click in a blank area of the right pane, select New, String value and name it Ident. Then double click it to make the contents read 3.0 or 3.1 (either will work).

    Out of curiousity, what value did yours say prior to making the change? Some people on the newsgroups report that installing SP2 over MCE2005 (a redundant step) sets it to 2.8.
  • Hey Phil - we have seen a few cases where the Ident registry value that Jason mentions gets modified by some other setup package. One of those cases is if you apply XP SP2 over the top of MCE 2005 (which is redundant because MCE 2005 contains XP SP2 + some additional MCE-specific fixes). Doing this will change the Ident value to 2.8.

    The prerequisite condition that Update Rollup 2 setup looks for is that the Ident key exists and that it is equal to 3.0, 3.1 or 4.0.

    If that is not the issue for your computer, the following log files should help narrow down what is happening:

    %windir%\kb900325.log
    %windir%\mcsetup.log
    %windir%\mcsetup_ui.log

    So, if the problem persists for you, please send me those logs and I'll take a look. My email is aaronste@microsoft.com.
  • thanks - i'll give it a whirl!
  • After installing Rollup, the MC window only works on one monitor out of two that I have....this was not the case before. The window just shows up all black....I belive the first time I ran MC after the update, there was an error that said soemthing about "not being able to rasterize text"....anyway, I went back to restore point and it works again on two monitors....any help would be great!!!
  • It was on 2.8 because I applied XP SP2 I guess.

    Thanks. But now I get an error when I press stop on the remote when playing an avi in WMCE Video mode.
  • Phil - can you tell me the exact error message that you receive in this scenario? Also does this reproduce for all videos or just a specific AVI that you tried?

    Jeffrey - I will ask around and see if anyone here has heard of this issue. It doesn't sound familiar, but I'm not sure whether or not a lot of folks around here use multi-mon.

  • Aaron,

    Tried reinstalling Rollup 2 again - with the same results. However, this time I tried changing the monitor settings. When the "watch video" button came up, I clicked on it and was able to move the window over to monitor 2 and view the MC screen....stopped the wizard, and was able to do everything again. But, when I closed out of MC and restarted it again - the black screen came up again. To be clear, the black screen is only black where the MC screen is supposed to be. Also, if I start the MC screen in monitor 1 - then move to mon 2 - the audio also goes down as well. On another note, and don't get me wrong, I love my MCE - but it seems through the TGB forums that there have been a ton of glitches with Rollup 2..... why do you think that is? Thanks for all the help...

    Jeffrey C
  • Hi Jeffrey - I have heard from a couple of customers who have had black screens appear while watching videos and they have resolved them by uninstalling one of the QFEs that is installed as a prerequisite during Update Rollup 2 setup. Can you please try the following and see if this helps resolve your issue as well:

    1. Go to Control Panel and choose Add/Remove Programs
    2. Check the box at the top labeled Show updates
    3. Choose to remove the hotfix with the name "Hotfix for Windows Media Player 10 (KB903157)"

    Please let me know if you have any success with this workaround.

  • Hi sorry for delayed response.
    When playing vid.file on pause or stop I get a WMCE error message re. component registration failure then black screen with no control. DVD playback is also screwed up. Only CTRL ALT DEL. clears it.
  • I removed the Hotfix for Windows Media Player 10 (KB903157) but it had no effect.
  • AARON,

    I actually fixed this problem by reinstalling my Catalyst drivers for ATI after the rollup...MCE works now on both screens....All is good, and I also was able to keep the hotfix for WMP....thanks for checking....

    Jeff
  • I have uninstalled Rollup 2. What were you guys thinking? Thanks for trying to help.
  • OK! I got it working by folowing your instructions to reinstall .NET 1.1 and then reinstall the rollup. Thanks for that but I still feel that there is insufficient testing before release. I have a pretty standard setup.

    I guess the real problem is we get our hopes raised and then dashed.

    I have an MSI ATI Xpress board with an Athlon 64 3000. I built my system 9 months ago and still can't use it for its intended pupose because the IR blasters don't work. I sent the (M'soft)remote and the blasters back to the dealer who tested them on his system and told me that they worked. I have tried different USB ports, reinstalling the drivers, moving the plug in the socket but nada. The remote works fine but the blasters just don't light up.
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