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How to get help for Update Rollup 2 for Windows XP Media Center Edition 2005 setup issues

How to get help for Update Rollup 2 for Windows XP Media Center Edition 2005 setup issues

  • Comments 28

I have heard from a couple of folks so far who have tried to install Update Rollup 2 for Windows XP Media Center Edition 2005 and ran into problems during installation or while trying to use Media Center after installation completed.

Update Rollup 2 setup is implemented as a chained set of Windows XP hotfixes, a DRM update, and the main Media Center update.exe package.  The following is a list of log files for each of the packages installed as part of Update Rollup 2:

  • %windir%\kb888795.log
  • %windir%\kb891593.log
  • %windir%\kb895961.log
  • %windir%\kb899337.log
  • %windir%\kb899510.log
  • %windir%\kb900325.log
  • %windir%\kb902841.log
  • %windir%\kb903157.log
  • %windir%\kb904706.log
  • %windir%\kb908250.log
  • %windir%\kb910393.log
  • %windir%\kb912024.log
  • %windir%\kb912067.log
  • %windir%\kb913800.log
  • %windir%\kb914548.log
  • %windir%\kb919803.log
  • %windir%\kb925766.log
  • %windir%\mcsetup.log
  • %windir%\mcsetup_ui.log
  • %windir%\medctroc.log
  • %windir%\spupdsvc.log
  • %windir%\wmsetup.log
  • %windir%\ehome\ehshell.crash
  • %ALLUSERSPROFILE%\Application Data\Microsoft\eHome\EPG\*.* (only needed for television guide issues)

Note - in the paths listed above %windir% and %ALLUSERSPROFILE% are environment variables.  You can go directly to those folder locations by clicking on the Start menu, choosing Run, typing either %windir% or %ALLUSERSPROFILE% and clicking OK.  That will open up the chosen folder in Windows Explorer. 

If you run into any issues while installing Update Rollup 2, please gather up all of the logs from the above list that exist on your computer, zip them and attach them in an email to me so I can take a look and try to diagnose the problem you're running into and provide a workaround or fix.  You can email me at aaronste@microsoft.com, or use my blog contact form.

If you prefer, you can download this script and run it to automatically gather all of the above files into a single directory.  You will need to make sure to zip them so that they will not be too large to send via email.

<update date="10/20/2005"> Added a couple of additional log files to the list </update>

<update date="10/24/2005"> Added one more log file to the list </update>

<update date="10/25/2005"> Added a link to a script that will automatically gather all of the files </update>

<update date="12/1/2005"> Added another log file to the list </update>

<update date="2/18/2006"> Added log files produced by the most recent Media Center hotfix packages </update>

<update date="4/28/2006"> Added log files produced by the April 2006 Media Center hotfix packages </update>

<update date="1/2/2007"> Added log files produced by the July 2006 and October 2006 Media Center hotfix packages </update>

<update date="11/20/2007"> Added information about how to find %windir% and %ALLUSERSPROFILE% </update>


  • PingBack from http://blogs.msdn.com/astebner/articles/487537.aspx
  • This article serves as a central location for all links to troubleshooting documentation that has been

  • Hi Mr Stebner,

    Thanks for your tip on the incorrect version in the registry; mine was set at 2.8.  Once that was corrected Rollup 2 installed without incident and I was able to install the latest update rollup as well.  I only realised I didn't have Rollup 2 when I tried some other registry tweaks you posted and they didn't work at first.

    Two points I'd like to share with you:  1)  after installing UR2 and the October 2006 UR (KB925766) a number of random programs appeared in my scheduled recordings; I use EPGRunner and the South African DSTV xml listings and 2)  I store DVD's on my hard drive as ISO files and mount them on a virtual drive.  MCE doesn't appear to recognize these in My DVDs.  Is there a tweak or workaround that would allow me to keep the files as ISOs or must I recreate the DVD file structure for each of the movies?

    Thanks again for your guidance! Next time I get stuck I'll search your blog first (and hopefully waste alot less time scouring the internet).

  • Hi WoodyJHB - I'm glad that you were able to install Update Rollup 2 with this workaround, but I'm sorry for the hassles that this caused you.

    I haven't heard of issue 1 before, but I'm not super familiar with EPGRunner so it is possible that it is a side effect of using that.  Does it work to just delete the scheduled recordings that you don't want?

    For issue 2, I know that there are tweaks for My DVDs, but I haven't tried them myself.  I would suggest searching on some of the Media Center forums for advice on how best to handle that scenario.

  • Cannot get Rollup 2 to install keep getting error stating it can only be installed to MCE 2005

    MCSetup_UI.log says this


    Sunday, 03 June 2007 23:25:22


    11:25:22 PM : Checking admin account.

    11:25:22 PM : Checking .Net Framework 1.1 and SP1 installed .

    11:25:22 PM : Checking only instance of installer.

    11:25:22 PM : Checking (correct version of MCE OS)

    This upgrade can only be run on Windows XP Media Center Edition 2005.

    11:25:23 PM : start condition(s) failed.

    11:25:23 PM : Exiting

    I've already tried the registry edit of changing Ident to 3.0 but it still doesn't work.  Where am I going wrong?

  • Hi RedRedKrovy - There are 2 registry values that Update Rollup 2 setup searches for to determine whether or not the system contains Media Center 2005:

    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Media Center]

    Ident = 3.0 or 3.1


    Installed = 1

    Can you please double check that you have both of those settings on your computer?

  • Both strings are present and accounted for.

    Also I tried downloading your script in order to gather up the logs and email them to you but I keep getting "A connection to the server could not be established" so later on today I'll try to get them gathered up and send them to you.

  • Hi RedRedKrovy - I'm sorry, it looks like my file server is temporarily down, so that is why you can't download the script.  However, that script is only for convenience - you can still manually gather and zip the log files.  Keep in mind that not all of them will exist on your system, so just skip the ones that don't exist on your system when gathering them.

  • Hi this looks like an old problem but I am just experiencing it,

    I am trying to install roll up 2, but it comes up with an error "This upgrade can only be run on Windows XP Media Center Edition 2005."

    I have checked the registry which is Ident 3.0 and installed 1, any more ideas would be appreciated


  • Hi Suprasteve1979 - Update Rollup 2 setup requires that both of those registry values exist and that they be set to the proper data type.  The Installed value must be a REG_DWORD and the Ident value must be a REG_SZ.  Can you also please check the data type of each of these values?

    The Installed value is protected by the OS and you won't be able to change it if it is incorrect.  If that ends up being the case on your system, I'd suggest trying the manual install steps at http://blogs.msdn.com/astebner/archive/2006/05/22/604380.aspx to see if they help work around this.

  • Thanks your a star, your wright i couldn't change the installed value in regedit to reg_dword as it was reg_sz, but I ran through the dos commands and all is well.

    Nice to see that DOS is still useful and about


  • I Tryed to install the update using windows update service but it says installation failed i am in the uk currently can i intall the us version?

  • Hi Max Ika - I don't know of a separate version of Update Rollup 2 for the UK.  You should be able to try to install from http://www.microsoft.com/downloads/details.aspx?FamilyId=E5DAF37E-E243-4410-BC51-81CF2B56FE6E&displaylang=en instead of using Windows Update.  If you run into any install problems, the logs listed at the top of this blog post will hopefully help narrow down the cause of the failure in more detail.

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