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Possible fixes for IR receiver or remote problems after installing Update Rollup 2 for MCE 2005

Possible fixes for IR receiver or remote problems after installing Update Rollup 2 for MCE 2005

There have been a few reports so far from customers who have installed Update Rollup 2 for Media Center 2005 and have had problems getting their infrared (IR) receivers or devices such as remote controls or wireless keyboards to work correctly afterwards.  Update Rollup 2 setup installs an updated set of IR drivers (also shipped independently as KB888795) that have caused some sporadic issues.  Here is a list of the workarounds we have seen be successful so far to resolve IR receiver/remote control issues after installing Update Rollup 2:

1.  The IR receiver appears to be installed correctly but pressing buttons on the remote does not do anything

In this scenario, it is possible that the remote control has been configured to broadcast on a channel range that was supported previously but has since been removed.  You can use the steps that I previously posted here to reconfigure your remote control to broadcast on a different channel to resolve this issue

2.  One or more of the IR drivers is configured incorrectly in Device Manager

In this scenario, if you look in Device Manager (by going to the Start menu, choosing Run and typing devmgmt.msc), you will see yellow exclamation points next to one or more items in the Human Interface Devices category.  The following steps will resolve this issue in most cases:

  1. Go to the Start menu, choose Run and type devmgmt.msc
  2. Expand the Human Interface Devices category
  3. Right-click on each of the items with eHome Infrared Transceiver in the name and choose Uninstall
  4. Unplug the IR device from the computer and wait for approximately 30 seconds
  5. Plug the IR device back into the computer and wait for Windows plug-and-play detection to kick in and re-install the device

3.  Some remote control buttons (number keys, arrows, enter) fail to function, while other buttons work as expected

We have not yet been able to reproduce this scenario in our test lab, but we have seen this set of steps resolve this issue on some customer machines so I wanted to post it here in case someone runs into a similar problem:

  1. Delete the file named %windir%\inf\keyboard.pnf.  Please note that the correct file to delete ends in PNF - do not delete keyboard.INF.
  2. Go to the Start menu, choose Run and type devmgmt.msc
  3. Expand the Human Interface Devices category
  4. Right-click on each of the items with eHome Infrared Transceiver in the name and choose Uninstall
  5. Unplug the IR device from the computer and wait for approximately 30 seconds
  6. Plug the IR device back into the computer and wait for Windows plug-and-play detection to kick in and re-install the device

4.  If none of the above suggestions work

There are some cases that we have seen where none of the above suggestions work.  A customer posted a comment indicating that it sometimes helps to short the Media Center remote control to forcibly reset it.  You can see more information about how to do that in this blog post.

<update date="12/29/2005"> Added a link to a new post I created with a description of how to short a remote control </update>

 

  • I had the same problem as Craig (December 24, 2005 12:20 AM) where only the first button press would be recieved by mce and then I'd have to press another button before the first would work again.
    I had reinstalled drivers, system restored, the whole works.... just like Craig, turned out my remote was, in fact, the problem. Resetting it by shorting both battery terminals did the trick. I had earlier left the batteries out and then replaced them with new ones, so I was surprised when "shorting" fixed it.
  • Just wanted to let you all know that I had situation #3 occur recently when I installed the Media Center roll-up, where the remote was 90% functional, with the exception of the arrow and ok buttons in the center. The solution posted on this site that involved deleting the keyboard.PNF file and reinstalling the eHome Transceiver drivers did indeed correct the issue. Everything's working fine again in remote-control world.
  • where do i find the %windir%\inf\keyboard.pnf file in order to delete it?
  • Hi ART - you should be able to click on the Start menu, choose Run and type %windir%\inf and then press Enter to be navigated automatically to the folder that contains the file named keyboard.pnf. %windir% is an environment variable that will be resolved based on the location that you have your OS installed to. Typically this file will be located in c:\windows\inf if you installed Windows to the default location.
  • Hi Aaron, I've been having problems coming out of S3 for a while now. When putting the computer into S3 with Media Center open, on waking it from S3 I hear a device removal notice noise and then a device insertion noise before my Media Center remote or keyboard will function. The second time I do this with Media Center open I don't get any device removal/insertion noises and the remote and keyboard do not function even though the light on the receiver lights up.
    However, if I close Media Center before going into S3 everything is absolutely fine, and I don't get removal/insertion noises at any point.
    The frustrating thing is that when Media Center is shut down it does not wake up to record a scheduled programme, but if I leave Media Center open it wakes to record, but then doesn't shut down - and then I have to press the power button on the computer to turn the darn thing off becuase my remote and keyboard don't respond!

    Aargh!

    Do you have any ideas what's up?
  • Great suggestion. Thanks very much for your effort in putting this together. I was at a loss after Update Rollup 2, but number 3 worked for me.
  • Wow, glad I found this. Had the remote spontanously stop working and have gone through issues before with the remote just dieing but this time it worked for TV and showed light for reciever and did not work! So on to this blog and installing r2 for the receiver which looks to have been released just 1 day ago? Tried all options so not sure which one worked but it is up now.
  • I have a strange problem since I purchased a Sony 40" XBR LCD TV. The light on the IR receiver is on constantly when the TV is on. If the TV is off the light comes on when I use the keyboard or other remotes as it did before and then goes off when it's not receiving an IR signal. So it seems the TV interferes with the IR signals since I have to be almost right in front of the receiver for the remote or keyboard to work. Ad even then it sometimes takes couple button presses to accept the command. I tried your solutions above but nothing worked. I'm going to contact Sony and see what they have to say but thought I'd try here as well. Any ideas?
  • Hi Sean - I would suggest trying to install the new IR rollup package from http://www.microsoft.com/downloads/details.aspx?FamilyID=b39d53f1-0ac9-433b-b488-4cab82f31dc8&DisplayLang=en and see if that helps here.

  • Aaron:
    My remote works with the first 1 - 4 buttons pressed, then it stops working. The red light still comes on when a remote button is pushed, but it doesn't do anything.

    If we take the batteries out and short it, it will work for a few more button presses, then stops again. I deleted the keyboard.pnf function, that got us one or two more button presses before it dies.

    What else can I try???
  • Hi Dave - it is possible that this is a hardware issue.  You may want to try to contact the hardware manufacturer or the store where you purchased the remote and ask for a replacement.
  • Help Request: The navigation keys and audio controls on the right and left side of the keyboard work fine, but there's no response to the standard keys in the middle.  I installed Rollup 2, but no help there.  Any guidance?  Thanks much... this site is a great resource.
  • Hi Jxp220 - I am not sure if you have tried all of the steps in this blog post yet, so if you haven't can you please try those and see if they help at all?  Also, you mentioned that you installed rollup 2, but is that the Media Center rollup 2 or the IR rollup 2?  If you haven't yet, please try to install the IR rollup 2 from http://www.microsoft.com/downloads/details.aspx?FamilyID=b39d53f1-0ac9-433b-b488-4cab82f31dc8&DisplayLang=en.  If none of the above work, can you please try the trick listed at http://blogs.msdn.com/astebner/archive/2005/12/29/508147.aspx?

    Hopefully one of these will help...
  • I cant change channels even before role up 2 d-10 reciever     hp m1160n      microsoft is a rip off
  • #3 fixed my remote control problems! Thanks! The problem was driving me up the walls.
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