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Possible fixes for IR receiver or remote problems after installing Update Rollup 2 for MCE 2005

Possible fixes for IR receiver or remote problems after installing Update Rollup 2 for MCE 2005

There have been a few reports so far from customers who have installed Update Rollup 2 for Media Center 2005 and have had problems getting their infrared (IR) receivers or devices such as remote controls or wireless keyboards to work correctly afterwards.  Update Rollup 2 setup installs an updated set of IR drivers (also shipped independently as KB888795) that have caused some sporadic issues.  Here is a list of the workarounds we have seen be successful so far to resolve IR receiver/remote control issues after installing Update Rollup 2:

1.  The IR receiver appears to be installed correctly but pressing buttons on the remote does not do anything

In this scenario, it is possible that the remote control has been configured to broadcast on a channel range that was supported previously but has since been removed.  You can use the steps that I previously posted here to reconfigure your remote control to broadcast on a different channel to resolve this issue

2.  One or more of the IR drivers is configured incorrectly in Device Manager

In this scenario, if you look in Device Manager (by going to the Start menu, choosing Run and typing devmgmt.msc), you will see yellow exclamation points next to one or more items in the Human Interface Devices category.  The following steps will resolve this issue in most cases:

  1. Go to the Start menu, choose Run and type devmgmt.msc
  2. Expand the Human Interface Devices category
  3. Right-click on each of the items with eHome Infrared Transceiver in the name and choose Uninstall
  4. Unplug the IR device from the computer and wait for approximately 30 seconds
  5. Plug the IR device back into the computer and wait for Windows plug-and-play detection to kick in and re-install the device

3.  Some remote control buttons (number keys, arrows, enter) fail to function, while other buttons work as expected

We have not yet been able to reproduce this scenario in our test lab, but we have seen this set of steps resolve this issue on some customer machines so I wanted to post it here in case someone runs into a similar problem:

  1. Delete the file named %windir%\inf\keyboard.pnf.  Please note that the correct file to delete ends in PNF - do not delete keyboard.INF.
  2. Go to the Start menu, choose Run and type devmgmt.msc
  3. Expand the Human Interface Devices category
  4. Right-click on each of the items with eHome Infrared Transceiver in the name and choose Uninstall
  5. Unplug the IR device from the computer and wait for approximately 30 seconds
  6. Plug the IR device back into the computer and wait for Windows plug-and-play detection to kick in and re-install the device

4.  If none of the above suggestions work

There are some cases that we have seen where none of the above suggestions work.  A customer posted a comment indicating that it sometimes helps to short the Media Center remote control to forcibly reset it.  You can see more information about how to do that in this blog post.

<update date="12/29/2005"> Added a link to a new post I created with a description of how to short a remote control </update>

 

  • Installing KB912024 resulted in my remote not working anymore after hibernste/standby. Rollback to KB888795 and forcing reinstall of all IR drivers solved it for me.

    Microsoft, listen: When providing a fix, please don' t break more than you fix with it.
  • Hi Steven - have you tried the steps listed in this blog to try to work around this issue, and have you also tried to install the IR rollup 2?  I would encourage you to try both of these steps and see if they will resolve this issue on your system.

    Hi VPN-User - I'm sorry for the issue that has been caused by KB912024 on your system.  I will pass this on to the folks on our team who work on remote control functionality.

  • I have tried all the fixes with none of them working.  I have 2 home built media centers, one is new and is used strickly for media center.  I pulled the IR receiver from the old and put it to the new, ran all the windows updates it allowed me on the new mce pc.

    I have the remote and also the mce keyboard with the mouse pointer... Both act the same and it worked fine in the original mce computer, so its definately a software issue in the new mce pc.  The back button and all the play buttons do not work (stop, rec, fwd, rew, skip, replay all dont work)  Ch buttons work, numbers work, the 'more' button works, and all the recorded tv/guide/live tv/dvd menu buttons work.  Any help would be appriciated.
  • That paper-clip trick worked like a charm!!!  Thanks for the help.
  • Hi Tim K - You might want to try installing the latest IR rollup package (from http://www.microsoft.com/downloads/details.aspx?FamilyID=b39d53f1-0ac9-433b-b488-4cab82f31dc8&DisplayLang=en) to see if that resolves this issue.  Also, the workaround described at http://blogs.msdn.com/astebner/archive/2005/12/29/508147.aspx may help here as well.
  • I tried the IR rollup but that did not help.  Shorting out the remote will not help because the buttons do not work on the MCE keyboard as well as the remote.

    I ended up reformating and reinstalling media center all over again and watching what MCE updates were run.  I ran all critical updates and the media center rollout 2 that was like 60mbs i believe... and the back button has continued to work.  I'm afraid to update my mce any futher since its all working right now!
  • I have the Rollup 2 installed on my computer and when using the MS Remote Controller in MCE or in i.e Windows XP Explorer it jumps 2-3 rows at a time. Is there any solution for this?
  • Hi Aslu - I have not heard of this issue before.  Have you tried the suggestions in this blog post yet?  Also, if you haven't yet, can you please try the workaround at http://blogs.msdn.com/astebner/archive/2005/12/29/508147.aspx.  If none of that work, is it possible that the keys on your remote are sticking and causing multiple presses?
  • Hi Clueo8 - I just noticed at home that the rewind button on my remote doesn't work, while the entire rest of the remote buttons work fine.  I'll try to figure out how to fix my remote and then post any info I'm able to find back to my blog....
  • I dont want to install rollup2 - as it screws my TV display - I have everything working fine, but i need the god dam remote drivers - i cannot believe how pathetic this is all,  a humax 9200 seems a much better option - can anyone send me the IR drivers stand alone or show me a working link! please
  • Hi David - There are 2 IR driver rollup packages currently available.  IR driver Rollup 1 is included as a part of Media Center Update Rollup 2, but I cannot find it offered as a standalone download anymore.  You can download Media Center Update Rollup 2 from http://www.microsoft.com/downloads/details.aspx?FamilyId=E5DAF37E-E243-4410-BC51-81CF2B56FE6E&displaylang=en, save it to your desktop, extract it (but do not install it) by running WindowsXPMediaCenter2005-KB900325-usa.exe /x:<path> and then going to <path> and running the setup package for KB888795 from there.

    IR driver Rollup 2 is located at http://www.microsoft.com/downloads/details.aspx?FamilyID=b39d53f1-0ac9-433b-b488-4cab82f31dc8&DisplayLang=en, but it requires Media Center Update Rollup 2, which you indicated you cannot install currently, so that will not be useful to you I believe.
  • I am having a strange IR receiver issue.  It seems to conflict with my Belkin wireless USB device.  At times the IR will be fine but the USB wireless will not work until I remove both devices and install the Belkin first.

    I also have the MCE keyboard and have a problem with the mouse.  It's bad enough how the device works but sometimes the mouse won't move at all even though the keyboard is still transmitting (the light is blink).  Stop using the mouse and start again and it will move another couple inches before it stops again.  I think it's related to the USB conflict.  Any ideas?
  • Hi Robert - You can use the first workaround listed above in this blog post to try to change the IR transmitting channel to try to solve conflict issues.  I have had issues with the mouse on my MCE keyboard too and it appeared to be very stiff and didn't react unless I put a lot of pressure on the eraserhead.  That might loosen up as you use the eraserhead more in the future.
  • Thanks, I'll give it a try.  

    You wouldn't happen to know why my machine won't go into standby automatically once I launch MC?  I even close the media center app but the machine won't standby by the power settings timer afterwards.  It works fine before launching MC.

    I read somewhere else this is a rollup 2 "feature" and to try turning the sound effects off.  It didn't work for me.

    Thanks again.
  • LOL, I read it on another post from your blog.  I posted the question there so disregard it here.
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