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Possible fixes for IR receiver or remote problems after installing Update Rollup 2 for MCE 2005

Possible fixes for IR receiver or remote problems after installing Update Rollup 2 for MCE 2005

There have been a few reports so far from customers who have installed Update Rollup 2 for Media Center 2005 and have had problems getting their infrared (IR) receivers or devices such as remote controls or wireless keyboards to work correctly afterwards.  Update Rollup 2 setup installs an updated set of IR drivers (also shipped independently as KB888795) that have caused some sporadic issues.  Here is a list of the workarounds we have seen be successful so far to resolve IR receiver/remote control issues after installing Update Rollup 2:

1.  The IR receiver appears to be installed correctly but pressing buttons on the remote does not do anything

In this scenario, it is possible that the remote control has been configured to broadcast on a channel range that was supported previously but has since been removed.  You can use the steps that I previously posted here to reconfigure your remote control to broadcast on a different channel to resolve this issue

2.  One or more of the IR drivers is configured incorrectly in Device Manager

In this scenario, if you look in Device Manager (by going to the Start menu, choosing Run and typing devmgmt.msc), you will see yellow exclamation points next to one or more items in the Human Interface Devices category.  The following steps will resolve this issue in most cases:

  1. Go to the Start menu, choose Run and type devmgmt.msc
  2. Expand the Human Interface Devices category
  3. Right-click on each of the items with eHome Infrared Transceiver in the name and choose Uninstall
  4. Unplug the IR device from the computer and wait for approximately 30 seconds
  5. Plug the IR device back into the computer and wait for Windows plug-and-play detection to kick in and re-install the device

3.  Some remote control buttons (number keys, arrows, enter) fail to function, while other buttons work as expected

We have not yet been able to reproduce this scenario in our test lab, but we have seen this set of steps resolve this issue on some customer machines so I wanted to post it here in case someone runs into a similar problem:

  1. Delete the file named %windir%\inf\keyboard.pnf.  Please note that the correct file to delete ends in PNF - do not delete keyboard.INF.
  2. Go to the Start menu, choose Run and type devmgmt.msc
  3. Expand the Human Interface Devices category
  4. Right-click on each of the items with eHome Infrared Transceiver in the name and choose Uninstall
  5. Unplug the IR device from the computer and wait for approximately 30 seconds
  6. Plug the IR device back into the computer and wait for Windows plug-and-play detection to kick in and re-install the device

4.  If none of the above suggestions work

There are some cases that we have seen where none of the above suggestions work.  A customer posted a comment indicating that it sometimes helps to short the Media Center remote control to forcibly reset it.  You can see more information about how to do that in this blog post.

<update date="12/29/2005"> Added a link to a new post I created with a description of how to short a remote control </update>

 

  • I had problems with remote not working and also my dual tuner disappearing after installation of Rollup 2. I had to do a complete clean re-install and then monitor updates very carefully.

    My MSoft remote media keyboard partially worked all except the typing and function keys.

    I took heed this time of the advice to not install the .Net Framework 1.1 Hotfix KB886904 and then installed Rollup 2. Fingers crossed my keyboard and remote now work OK and my TV is back in action. It would appear that the Hotfix trashes the install of SP1 and the damage can't be uninstalled and system restore was no use in my case.

    Is it safe to install KB886904 and is it necessary? Are there any other IR updates that are safe to install now?

    Thanks for a most helpful and informative weblog

  • Hi JohnBirt - I'm not sure which IR updates you have installed, but the most recent IR hotfix is located at http://www.microsoft.com/downloads/details.aspx?FamilyID=b39d53f1-0ac9-433b-b488-4cab82f31dc8&DisplayLang=en.

    It should also be fine to re-install KB886904 on your system as well - it is a .NET Framework 1.1 hotfix, and should not affect Media Center functionality at all.

  • Hi guys - I was having problems with my Microsoft MCE remote and Media Center not responding to all the remote functions. Play, Ok, cursor buttons and Start would work fine, but not much else.

    I found in another forum that someone suggested to make sure the "Human Interface Device Access" service was enabled and started.

    In my situation, the service was disabled but when I enabled it and I tried to start it, it would terminate unexpectedly with the following error in the event log:

    The Human Interface Device Access service terminated with the following error:

    The system cannot find the file specified.

    After some more research, I found the below solution to be very helpful as it has solved my problem completely.

    - Service: "Human Interface Device Access" - From a newsgroup post: "The following error will occur if any of the following three files are missing, namely: “hidserv.dll”, “mouhid.sys”, and “mouclass.sys”. Error description: “Could not start the Human Interface Device Access service on Local Computer. Error 126: the specified module could not be found”. To fix this problem extract “hidserv.dll”“, mouhid.sys” and “mouclass.sys” from the file “drivers.cab”, located on the Windows XP Setup CD to "<SystemRoot>\windows\system32\".

    1. Insert Windows XP Setup CD.

    2. Browse to <CDROM drive letter>:\i386\drivers.cab

    3. Double click the “drivers.cab” file. The compressed files in the “.cab” file will be listed.

    4. Copy the three files to “<SystemRoot>\windows\system32\”. Reboot the computer".

  • Hi, I am having a problem getting my MCE 2005 Rollup 2 to allow me to reprogram a new satellite receiver remote for the IR blaster. Here is what I have done.

    Rollup 2 was installed about 2 months ago and I was able to still use my MCE remote to change channels on my Dish Network receiver. Last week I installed a new Dish Network receiver and I cannot reprogram my MCE remote to work with the new receiver. I have tried to enter the commands from scratch and it acts as if I have no remote pointed at the IR blaster. Any ideas?

    Thanks. Bobby

  • Hi Bob31411 - The possible workarounds that I know of for IR issues are all posted in the "Remote Control and IR Receiver Errors" section of the blog article at http://blogs.msdn.com/astebner/articles/487537.aspx.

    If none of those suggestions help in your scenario, I'd suggest posting a question at one of the following locations and hopefully someone there will be able to advise further:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windows.mediacenter

    http://thegreenbutton.com/forums/83/ShowForum.aspx

  • Hi astebner,

    Thanks for your reply. I actually had already read through the "Remote Control and IR Receiver Errors" section. So I have posted the question on the Microsoft link that you sent. Thanks very much. Bobby

  • My Sony VIAO's remote control RC6 stopped working after installing the MCE 2005 Rollup 2.

    Per the posted suggestions, I installed KB912024, ensured that keyboard.pnf was not present (KB912024 appeared to have taken care of that), uninstalled the eHome Infrared Transmitter device and then unplugged and reinstalled the USB connector.  As expected, the system prompted to install a driver.  However, it could not locate a suitable driver using the default search.  The only way it could locate a driver was if I manually select %windir%\system32\ReinstallBackups.

    I also tried installing KB905213 but Windows still could not locate a suitable driver.

    I suspect the non-functioning cursor and OK buttons are a result of using the old driver; but without it the remote control does not work at all.

    How can I install an updated driver for my PCVA-IR8U?

    Thanks. Karl.

  • Hi Kheinz57 - All of the workarounds that I know of for IR driver and remote control problems are listed in the section named "Remote Control and IR Receiver Errors" at http://blogs.msdn.com/astebner/articles/487537.aspx.

    If none of those help, you may need to search on the web site of your hardware manufacturer to see if they have any updates available that you can try.  You may also want to post a question at one of the following locations to see if anyone there can help suggest any additional workarounds:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windows.mediacenter

    http://thegreenbutton.com/forums/83/ShowForum.aspx

    I'm sorry I haven't been able to be more helpful in this scenario.

  • PingBack from http://www.keyongtech.com/2819443-media-center-remote-control

  • my windows media player is starting to launch automatically every time I turn on my laptop.  How do I stop the media player from launching automatically and how to i retrieve my mozilla and internet icons? I just purchased this ASUS laptop and I can't seem to fix the problem. Can someone please tell me what to do.  I can't even launch my internet anymore

  • Hi Charmaine - You should be able to run msconfig.exe and go to the Startup tab to view which programs are configured to run each time you restart your computer, and you can uncheck programs there that you don't want to run automatically.

    I'm not positive how to fix your Internet icons, but I'd suggest starting by looking at the Default Programs control panel to see if you can change settings in the Set Program Access and Computer Defaults page to help fix this.

  • Thank you very much.  Deleting the keyboard file in the windows directory fixed it for me.  

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