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Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

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This article serves as a central location for all links to troubleshooting documentation that has been published for Update Rollup 2 for Windows XP Media Center Edition 2005.  As new documentation is created, I will continue to add to this article.

Setup-related errors

Content protection errors

Guide download errors

Remote control and IR receiver errors

Digital Audio Service errors

Miscellaneous errors we have seen

Detailed information about Update Rollup 2 setup


  • New problem (well maybe) for you Aaron... I'm trying to install up the rollup - and I can't.  I get as far as an "access denied" error and am then told everything is being reversed out.  Checking the application log shows that:
    "The description for Event ID ( 4379 ) in Source ( NtServicePack ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Windows XP Media Center Edition 2005, KB900325, Update Rollup 2 installation did not complete.."

    To give background on this, I reinstalled MCE yesterday on my home-built machine and went through the usual hours of updates until I hit two which wouldn't work.  I followed the instructions at http://mmvr14.blogspot.com/2006/02/ehshellexe-error-application-has.html to fix the problem of Media Center not starting in the first place, and now it runs fine.  I ran a few more fixes to allow playback of protected video files in WMP10.

    Now however, I can't get the Xbox 360 Media Extender software to install.  I have tried everything, including removing all service packs and .Net 1.1 as well as the SP1 pack - and nothing has worked.  I do not get an error code, in fact the application log says the install was successful, but it's not because I don't have the app to run.  I know this isn't a hardware issue as I ran it fine on a virtual machine using VMWare; and I believe that neither Rollup 2 or the extender (either version - full or lite) are installing for the same inherent reason.

    Any ideas?
  • Hi Caffeine Addict - I saw a similar issue with Zoom Mode 4 (the non-linear zoom mode added in Update Rollup 2).  I found I had to update my video drivers and then update the display settings to set my system into a mode that supported Zoom Mode 4.  You may want to try fiddling with your video drivers and display mode settings and see if you can re-gain this setting in that way.

    Hi Dessie - Can you please gather the log files listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx and send them to me using the contact form located at http://blogs.msdn.com/astebner/contact.aspx so I can try to take a look?
  • Ive been going crazy for the past two weeks now, is there anyway i can get the mce guides for directv? please someone help me
  • I'm having a problem with MCE crashing after 5 or 10 mins running, it can be during playback, live TV or viewing the guide.  It worked fine before the RU2 installation.  I have the latest ATI drivers for the Radeon 9600 and can't seem to find the source of the problem.  I'm using a Haupage 250 tv tuner.

    Any help appreciated....
  • I'm having a problem with MCE crashing after 5 or 10 mins running, it can be during playback, live TV or viewing the guide.  It worked fine before the RU2 installation.  I have the latest ATI drivers for the Radeon 9600 and can't seem to find the source of the problem.  I'm using a Haupage 250 tv tuner.

    Does Norton systemworks cause problems?

    Any help appreciated....
  • Hi Babylonia - Can you please check and see if there are any indicators in your application event log that might help explain the root cause of the crash you're seeing?  Also, can you check and see if there is a file named %windir%\ehome\ehshell.crash that is crated when MCE crashes?  That might also help explain the root cause and hopefully lead to ideas for a solution.
  • Hi Hope you can help me!!

    I have Media Center 2005 and Extender for my Xbox 360.
    All my videos are in MPEG 2 format and played fine on the 360 but wouldn't play on the PC which wasnt a major issue as I mainly use the 360.

    But I decided to install InterVideo WinDVD 6.0 in the hope that I could watch on both systems and now all my video folders are empty in both Media Center & Extender - though on the recently played list the videos show and play fine and they are still physically in my videos folder. An error message comes up saying
    "No Video found. Either there are no videos or this folder is empty"

    It was suggested that perhaps version 6.0 of Intervideo was not the best version and to either upgrade to 7.0 or purchase PowerDVD 6.0 however Im loathe to spend more money if that's not the issue!!!

    Any ideas to help me? Im unfortunately not a specialist in IT so in basic terms would really help.
  • I have now rectified the problem :)
  • Hi James - I'm glad to hear that you have resolved this issue.  If you have a chance, could you please post more details about how you resolved it in case anyone else runs into a similar issue in the future?
  • I've tried everything I can think of (video card, TV tuner drivers, even a full system restore) but still can't get this option enabled.  Is there a registry setting which enables zoom option 4?
  • Yep it was one of those "simple" things that was very easily overlooked for those looking for the solution.

    I downloaded Nvidia's Pure DVD Decoder and uninstalled any DVD playing software (InterVideo 6.0 etc) then installed Nvidia's Pure DVD Decoder , it still didn't work but all my videos were MPEG 2 so I had nothing to prove that Media Center / Media Player was even recognising MPEG 1 so I downloaded a short preview movie in MPEG 1 and it turns out that both MPEG 1 and 2 had lost any association to Windows Media Player! Im prsuming that when I installed a trial of Nero Showtime (which associates MPEG1/2 with it and then uninstalled it MPEG1/2 had no applications associated with it.Which I had overlooked because it was such a *!?&^%%*!!£ simply thing to do!! So I simply ticked the "Always open this kind of file with Media Player" and hey presto.

    Unfortunately I have no idea which of these events led to it working again and whether the Nvidia's Pure DVD Decoder actually helped (certainly didn't harm), but trial and error and a late night soon worked for me!
  • Hi Caffeine Addict - there is a registry setting that will disable Zoom Mode 4.  It is the following:

    Media Center\Display Settings]

    You may want to check and see if that registry value is set, and if so delete it on your system.
  • Hi,

    I'm having some strange problems. I recently repaved my MCE box with the latest bits from MS, and the latest drivers for my HW (Dell Dimension 4600 [I know, but it's what I had laying around],  nVidia 6200 w/Component out, C-media 8768 spdif board, avermedia 180 ATSC receiver card, and ATI Theater 550pro NTSC receiver). Everthing worked pretty well with the old setup (same hardware, pre-RU2 SW).

    I've got three problems with the new setup:

    1) When viewing streams from the AverMeida 180 receiver, the picture is shifted up, leaving about a 1 inch black bar at the bottom of the screen. I have the latest Avermedia drivers installed. Interestingly, exiting MCE reveals a moderate amount of overscan on all edges of the picture, so it doesn't appear to be a problem with the display adapter settings. And, more interestingly, NTSC (from the 550pro board) doesn't have a shift, either. Smells like an AverMedia issue. Any ideas?

    2) Sound plays fine in stereo mode, but I get screen freezes and sound dropouts when in Spdif pass-thru.

    3) I live in zipcode 21044, which is in Maryland. Maryland Public TV broadcasts as many as five channels in their digital stream. I have used the somewhat lame (when are you going to fix this?) technique of associating the program guide info from the appropriate digital cable channels with the MPTV ATSC sub-channels. What's weird is that all five channels show the program guide info for the main ATSC channel. It used to correctly show sub-channel into before RU2.

    Any help on any of these issues would be greatly appreciated.
  • I ran into an interesting problem with scheduled recordings on the recent changeover to Daylight Savings Time.  

    My Media Center is setup with 4 series recordings. The Date and Time properties under Control Panel was set to "Automatically adjust clock for daylight savings changes".

    When DST time came, the time change to the system clock occurred correctly.

    The issue occurred with 3 of the 4 recordings. One of the recordings was set to automatically record "24" from the guide whenever it was a new show. This one worked correctly. The other three recordings where channel and time combinations set to record on weekdays. For example,

    Channel 5  from 11:00 am - 12:00 pm
    Channel 3  from 12:00 pm - 12:30 pm
    Channel 5  from 12:30 pm - 1:00 pm

    After the DST change, the series recordings became:

    Channel 5  from 12:00 pm - 1:00 pm
    Channel 3  from 1:00  pm - 1:30 pm
    Channel 5  from 1:30  pm - 2:00 pm

    To fix, I had to reset the times on the 3 incorrect series recordings and then all was OK. Thought you would want to know about this.

  • Many folks who have run into trouble downloading guide data within Media Center have tracked the issue...
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