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Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

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This article serves as a central location for all links to troubleshooting documentation that has been published for Update Rollup 2 for Windows XP Media Center Edition 2005.  As new documentation is created, I will continue to add to this article.

Setup-related errors

Content protection errors

Guide download errors

Remote control and IR receiver errors

Digital Audio Service errors

Miscellaneous errors we have seen

Detailed information about Update Rollup 2 setup


  • Hi Terence - Do you have any information in your application event log related to this error that might be useful for narrowing this down?  Also, do you have any Media Center add-ins installed on your system?  Generally, when ehExtHost crashes, it means that a Media Center add-in is crashing when Media Center tries to load it.
  • Hi,

    I have been having some problem in exiting mce after installing rollup 2 for instance if I try to exit mce during the playing of a video it will crash saying the normal process id (0xxx) popup.

    Also lets say if I hit the windows logo icon in the top left to return to the main interface of mce it will also crash.

    This happens whether I have a dvd running in mce or if I am running something out of My Videos.

    I have repeatedly tried reinstalling mce and update rollup and also .Net framework 1.1.I think I have pinpointed the problem and I think it has to do with ehRecvr.exe.

    If I run the command
    "%windir%\ehome\medctrro.exe /o /p RunOnce"

    I get a popup saying
    "This application (ehRecvr.exe) has failed to start because faultrep.DLL was not found.Re-installing the application may fix this problem."

    However unfortunately reinstalling isnt helping any ideas??
  • Hi Bazcaz - I suggest trying to run the steps listed at http://blogs.msdn.com/astebner/archive/2006/02/17/534559.aspx to try to resolve this crash.  Please let me know how it goes for you.  If you still run into errors, can you please send me the files %windir%\medctroc.log and %windir%\ehome\ehshell.crash so I can take a look?  You can send them to Aaron.Stebner (at) Microsoft (dot) com.
  • Howdy Aaron...

    Before I query & just whine, let me express my respect for you & your blogging; it's unusual to come across a technical authority who's as accessible & dedicated to the user base as you. Apologies in advance if anything I b*tch about happens to be your code... ;-) I appreciate that it happens to the best of us, despite my frustration with the difficulty level in resolving this.

    I've had five weeks of bench time from work to get a MCE 2005 setup working through Rollup 2 and beyond (hopefully to the July Rollup), starting with bare metal. I was hoping to spend more time at the pool, but that wasn't in the cards. After 4 attempts, I haven't yet found a path to a working >= Rollup 2 system -- neither by pre-rollup preparation or post-rollup repair strategies (component registration, RepairMCE 1 & 2, KB patches, etc.)

    I've now nLite'd & Acronis imaged my fully functional setup, which is patched through Rollup 1. Since this gives me more freedom to experiment, with any luck I'm hoping to arrive at a solid enumeration of conditions under which MCE Rollup 2 and the July Rollup *will* install cleanly & leave tuners functional, complete with "musts" & "must nots." I've tried other such lists to no avail, so I'm starting my own. Perhaps this could be a blog topic if I arrive at a reliable list before a solid, stable Rollup gets released. I'm subscribing to this thread, and will post all my updates here unless you want to make this its own topic & redirect comments there.

    Any additions or corrections here would be greatly appreciated. My current list is apparently incomplete, but here it is... thanks much:

    Checklist for installing MCE2005 Rollup 2:
    KB904706 *Not* installed (until afterwards);
    KB912812 *Not* installed (until afterwards);
    KB886904 *Not* installed (until afterwards);

    MCE Rollup 1 installed;
    KB891592 installed;
    KB899337 installed;
    .NET Framework Version 1.1 Installed
     (2nd thing prior to rollup)
    .NET Framework 1.1 SP1 Installed  
     (Immediately prior to rollup)
    %windir%\system32\mscoree.dll version >= 1.1.4322.2032
     (but perhaps < 2.0.xxxx during rollup install?)

    Additional questions:
    Am trying individual component installs next; is there
    any one or more of them after which Media Center would
    *not* be expected to function after a reboot? (i.e.
    do any of them take out functionality but depend on
    a subsequent one in the manifest to restore it?)

    Checklist for installing MCE July 2006 Rollup:
    (Unknown so far)

    My system specs:
    ASUS M2N-SLI Deluxe mobo
    AMD Athlon 64 X2 3800+ Dual Core processor
    2 Gb DDR2 dual-channel Patriot 667Mhz RAM
    nVidia 7600 256Mb PCI Express 16x graphics
     nVidia ForceWare 91.33 Beta Drivers
     -Dual-core patched w/AMD & MS hotfixes,
      boot.ini & registry patches; no more
      bluescreen or lockup issues whatsoever.
    Hauppauge PVR-150 MCE Kit analog tuner--
     Signal from Motorola cable box via S-Video
     Driver Release (04/13/06)
    AverHDTV A180 ATSC Digital Tuner (OTA)
    nVidia Pure Video Platinum 1.02-223 as preferred codec
     (MCE Compatible & Windows Media compatible per checkup util)
    System drive = Seagate SATA 3Gb/s, 300Gb, 7200RPM
     (Temp dir & pagefile on another of the above)
    Media storage: 1TB SATA nVidia RAID in RAID 5 formation (3 x 500gb)
  • Hi RareButSeriousSideEffects - This list is pretty good so far.  Here are a few comments:

    1.  I've seen a few other cases besides KB912812 that can cause problems during Update Rollup 2 setup but I don't know their KB numbers off the top of my head anymore.  I'll keep an eye out for them and post updates to my blog.

    2.  Update Rollup 2 contains all of the fixes in Update Rollup 1, so there is no need to have that installed beforehand.

    3.  Update Rollup 2 includes KB891593 and KB899337 as chained prerequisites, so there is also no need to have those installed beforehand.

    4.  You can check for %windir%\system32\mscoree.dll version >= 1.1.4322.2032.  You do not need to exclude 2.0.50727.42.  I have seen Update Rollup 2 install fine if you have the .NET Framework 1.1, 1.1 SP1 and 2.0 installed.

    5.  There should not be any dependency issues in the individual component installs you mention that would cause functional problems within Media Center.

    Hopefully this helps.  I'm sorry this has proven to be such a hassle for you  :-(
  • Hi, Aaron;
    I have asked around and dont know where else to go!
    I have a Club 3d Zap1000MCE card (with bundled Sonic software as decoder etc.) running on an installation of MCE2005 rollup 2 - having previously run under Vista for a few months with Excellent performance on TV etc.

    Unfortunately, MCE (2005) is not showing the TV picture at full resolution (Am not sure of the DVD but absolutely CERTAIN about the TV).    Input is from SKY+ STB via s-video port.  I can exit MCE and run "DScaler" and set it to "PAL-I" and I get full res (720 X 576?) but under MCE / Live TV I am getting less than that - visibly less.  Looks like either it is trying to display at 480 vertical or maybe is not getting the full interlaced pair of pictures (I can see "Combing" effects on high-contrast text which I would expect to see on a single field freeze-frame).

    Is there a setting I can change to ensure full resolution?  As the card is working correctly (Evidenced by DScaler) and I KNOW that MCE is capable of running at full res (Have seen it do so elsewhere) I can only assume that this is either an MCE interface driver issue or somesuch?

    I really hope you can help me out with this one - after a few unfortunate driver issues with Vista, I was kind of hoping that running MCE2005 would finally keep the rest of the family happy with it's track-record of stability etc.

    In-case it affects anything, the machine is a P4-HT 3.4GHz with 2Gb RAM.

    Kind regards, (and great blog, BTW)

    - Richard.
  • Aaron - thanks so much for the rich content on the blog. This thread came up when I did a MSN search for the error message on the failed recording yesterday evening. The problem I have is with a show that was supposed to be recorded on 9/3/06 (Sunday). The recorder history says the Desperate Housewives (on broadcast: KOMO ch 4) did not record because "Recording of this content is prohibited by the content provider." As a confessed addict to the show, I can say I am definitely going through withdrawl now... So, the content provider (ABC) has prohibited me from recording this show off of broadcast TV? Do I actually need to break out my video tapes again and record the show on analog tape???

    my MCE box is based on an Asus A8N-VM CSM mobo (http://usa.asus.com/products4.aspx?l1=3&l2=15&l3=210&model=766&modelmenu=1), and I am running a single-core athlon 64 chip (since MCE definitely does not like the dual-core chips...) with the paid version of the nVidia purevideo decoder.

    I'd like to find out whats going on here... please let me know, as there should be nothing on the planet that would prohibit me from recording commercial broadcast TV... isnt that kind of the point of media center anyway? Hrmph. Any help would be appreciated, please don't make me go back to video tape... :-(


    John Boal (alias JBoal)
  • Hi JBoal - I have had that message appear a couple of times for ABC shows in the Seattle area in the past.  They were both one-time problems and our TV team believes that it was some kind of inadvertant error on the broadcaster's side.  Can you please keep an eye out and let me know if you see this type of error again in the future?  I'm very sorry for the inconvenience.
  • Just had this occur in Arlington Texas, this evening.

    Anyone have thoughts?

  • I'm in South Texas and had the same problem trying to record Desperate Housewives on KRGV in Weslaco Texas last night (Sept 17). Interestingly, the prohibited content message came up both trying to record the local off-air HD signal, and the standard resolution TV signal on local satellite (Dish Network).
  • I have seen this problem happen in the last few weeks with both Desperate Housewives and with ER, on analog cable channels (from Comcast in the Seattle area). Should this even happen on analog channels? Does this have anything to do with changing which drive the TV records to? I have two 250GB drives for recorded TV. As one drive fills, I change the recording target to the other drive. The broadcast flag (if present), theoretically prevents "redistribution" and I wonder if this has anything to do with changing what drive I record on?
  • Hi JayTee - No, changing the drive that recorded TV is stored would not affect this.  Media Center is reacting to a flag that is a part of the broadcast signal, not any settings on your PC.  We have heard multiple reports of this issue for that episode of Desperate Housewives and are trying to track down what happened on the broadcast side.  In general, this should not happen for over-the-air shows like that, and I apologize for the inconvenience.
  • There is a bug in MCE...try downloading the following hotfix to resolve the DRM issue with DEsperate Housewives and other shows that won't record.

  • I installed no new patches or updates, and MCE did in fact record Desperate Housewives as per normal. ABC must have fixed their broadcast flag I guess.

    And There Was Much Rejoicing.

  • I just got my xbox 360 today and I installed the "Update Rollup 2" for mce 2005 today. When I run the mce extender program from xbox.com/pcsetup, it gives this message:

    "There is a problem with the installation of Windows XP Media Center Edition 2005. Uninstall the update to Media Center Edition 2005 and then re-install the update from the Microsoft Update website. Then run XBox 360 Setup again"

    Well I tried uninstalling and reinstalling the update with no luck.

    My computer is a Dell XPS Gen 4, domain joined. Any help ?


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