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Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

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This article serves as a central location for all links to troubleshooting documentation that has been published for Update Rollup 2 for Windows XP Media Center Edition 2005.  As new documentation is created, I will continue to add to this article.

Setup-related errors

Content protection errors

Guide download errors

Remote control and IR receiver errors

Digital Audio Service errors

Miscellaneous errors we have seen

Detailed information about Update Rollup 2 setup

 

  • Dear Aaron,

    I tried to install Rollup 2 update Update for Windows XP Media Center Edition 2005 (KB913800)

    but installation was unsuccesful. Following is the log:

    ==============================================

    0.078: 2007/07/27 23:20:38.546 (local)

    0.078: c:\1f0bcfb28b6b6985ec8b80434569148a\update\update.exe (version 6.2.29.0)

    0.094: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    0.094: Hotfix started with following command line:

    0.094: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f

    0.156: SYSTEM\WPA\MediaCenter\Installed is Not Equal To Specified Value

    0.156: Fist Condition in Prereq.CheckRegistry.Section Failed

    0.156: Condition Check for Line 1 of PreRequisite returned FALSE

    0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.156: KB913800 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB913800 failed. For More details check the Log File c:\windows\KB913800.log

    0.203: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.203: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For More details check the Log File c:\windows\KB913800.log

    3.703: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For More details check the Log File c:\windows\KB913800.log

    3.703: User Input: OK

    3.703: Update.exe extended error code = 0xf0f4

    3.703: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    ================================================

    I would appreciate your help in fixing this issue.

    Thanks,

    Rohit

  • Hi Vviiv5 - KB913800 requires that you first install Update Rollup 2 for Windows XP Media Center Edition 2005.  Here are steps you can use to install that:

    1.  Install the .NET Framework 1.1 from http://www.microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en if you haven't already.

    2.  Install .NET Framework 1.1 SP1 from http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en if you haven't already.

    3.  Install Update Rollup 2 from http://www.microsoft.com/downloads/details.aspx?FamilyId=E5DAF37E-E243-4410-BC51-81CF2B56FE6E&displaylang=en.

    If you run into any install errors during Update Rollup 2 setup, please zip and send me the logs listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx.  My email contact information is also included in that post.

    Hope this helps!

  • i know this is an old thread now, but iv searched and searched trying to install rollup 2. its saying i need media centre 2005, trust me i have it. iv checked that my string is 3.0 i'v uninstalled net framework and re-installed it, still nothing. the only thin i have noticed is that im not 100% sure if i have rollup1 installed. iv downloaded every media center update on microsofts site and NOTHING will install!(i was hoping something would fix the problem) thanks for your help.

    stressed Matt

  • Hi Fellowsuk - I'm sorry for the hassle that this issue is causing for you.  Update Rollup 2 is checking for the following 2 registry values to determine that you have Media Center 2005:

    [HKEY_LOCAL_MACHINE\SYSTEM\WPA\MediaCenter]

    Installed = 1 (REG_DWORD)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center]

    Ident = 3.0 or 3.1 (REG_SZ)

    Both of these must exist, be one of the specified values, and have the specified data type.

    You may want to try the manual install steps listed at http://blogs.msdn.com/astebner/archive/2006/05/22/604380.aspx and see if that helps work around this as well.

  • unfortunatly both of those values are present and accounted for! im having alook at the manual installation, thank you for your amazingly quick reply.

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