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Media Center guide download errors and suggested fixes

Media Center guide download errors and suggested fixes

  • Comments 26

How to locate guide download errors in the Application event log

You can use the following steps to look at the Application event log to try to determine the error code(s) that are being produced by a guide download failure:

  1. Click on the Start menu, choose Run and type eventvwr.exe
  2. Open the Application event log
  3. Find any errors or warnings with the source name of Media Center Scheduler

Descriptions of guide download errors

The following table lists the possible error codes that could be logged in the Application event log by the Media Center Scheduler service for guide download issues along with recommended actions to take to attempt to resolve the issue:

 

Event ID Text in event log Recommended action
0 No error. If this is logged, it probably means that the EPG downloader crashed during a download. Depending on the text of the message, take appropriate action (see if it maps to the text of any of the other errors); otherwise, try attempting download again, check for updates, or reinstall the product.
1 User aborted download. Not an error - user intentionally aborted download.
2 Must agree to Media Center Terms of service before Guide download. In Media Center, choose Settings, then TV, then Guide, then Set Up Guide Listings. This could happen if you did not agree to the guide terms of service, but then chose the menu option to download guide data later.
3 Error attempting to start the Guide download process. Restart your computer and try downloading again. Restart the machine. If that does not work, run services.msc and verify that the Background Intelligent Transfer Service is started and running.
4 An unknown connection failure occurred. Please try again later. Check internet connection settings. This is a catch-all for several different types of error.
5 Could not determine connection type. Registry information may have changed. In Media Center, choose Settings, then General, then Media Center Setup, then Run Media Center Setup Again.
6 Could not determine connection type. Registry information may have changed. In Media Center, choose Settings, then General, then Media Center Setup, then Run Media Center Setup Again.
7 The specified dial-up connection cannot be found. Please create or select a new connection in Media Center Settings. In Media Center, choose Settings, then General, then Media Center Setup, then Run Media Center Setup Again. This means that the specified dial-up connection for Media Center to use cannot be found anymore; it may have been deleted.
8 Connection failure. Check internet connection settings. This could be caused by specifying manual download, trying to download in the shell, but then being disconnected from the internet.
9 LAN connection not working. Please check proxy settings and try again. Check internet connection settings. Type in "http://www.microsoft.com/" into the Web browser and see if that works. This error code is logged at the start of any connection attempt based on whether Media Center can access the well-known host "http://www.microsoft.com/".
10 Dialup failed. Check settings of dial-up connection selected for Media Center download. Recommendations vary based on the detailed error string that follows the text in the event log.
11 There is no dial tone. Please make sure that your telephone cable is plugged in to your computer and your telephone outlet. Plug in phone line.
12 Authentication error. Please check username and password for your Internet connection. Save your user name and password in the dial-up connection you selected for Media Center.
13 Failure attempting to download new Guide data. Please ensure that you are connected to the Internet. If you connect through a LAN, ensure that your proxy or firewall has been properly configured. Check internet connection settings. This is generally an issue with the proxy configuration.
14 Unknown discovery service error. Please try downloading later. Determine if the machine is capable of making any HTTPS connections. This error has been reported in some cases when the network or proxy server blocks HTTPS connections.
15 Unknown Guide service error. Please try downloading later. Try download later. 
16 Unknown ads service error. Please try downloading later. Try download later. 
17 Unknown logo service error. Please try downloading later. Try download later. 
18 Unknown headend service error. Please try downloading later. Try download later. 
19 The TV listings provider currently chosen is no longer valid. Please choose a new listings provider in Media Center Settings/Guide Setup. In Media Center, choose Settings, then General, then Media Center Setup, then Run Media Center Setup Again.
20 File validation error -mismatched guide package. Try download later.  Another possible workaround can be found in this blog post.
21 File validation error -mismatched ad package. Try download later. 
22 File validation error -mismatched logo package. Try download later. 
23 Unable to load new Guide file. Please try downloading later, or changing your lineup in Media Center Settings. Try download later. If that does not solve the problem, rename the folder %ALLUSERSPROFILE%\Application Data\Microsoft\Ehome\EPG. You may also need to rename %ALLUSERSPROFILE%.WINDOWS\Application Data\Microsoft\Ehome\EPG if that folder exists.
24 Unable to update new Guide file. Restart your computer and try downloading again. In Media Center, choose Settings, then TV, then Guide, then Get Latest Guide Listings. If that fails, rename the folder %ALLUSERSPROFILE%\Application Data\Microsoft\Ehome\EPG.
25 Data decompression processing error. Please try downloading later, or changing your lineup in Media Center Settings. In Media Center, choose Settings, then TV, then Guide, then Get Latest Guide Listings. If that fails, rename the folder %ALLUSERSPROFILE%\Application Data\Microsoft\Ehome\EPG.
27 Discovery Service: Unsupported protocol version. Please check for product updates. Check for product updates.
28 Discovery Service: Invalid client id. Registry information may have changed. Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG\clientid. If that does not work, check for product updates.
29 Discovery Service: Authentication error. Registry information may have changed. Try download later. 
30 Discovery Service: Unsupported country/region. Selected country may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center.
31 Discovery Service: Unsupported language. Selected language may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center.
32 Discovery Service: Unsupported client type. Please check for product updates. Check for product updates.
33 Discovery Service: Unexpected error. Please try again later. Try download later. 
34 Discovery Service: Service unavailable. Please try again later. Try download later. 
35 Headend Service: Invalid client id. Registry information may have changed. Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG\clientid. If that does not work, check for product updates.
36 Headend Service: Unsupported country/region. Selected country user may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center.
37 Headend Service: Unsupported language. Selected language may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center.
38 Headend Service: Unsupported zip code, postal code, or geographic location. Make sure the ZIP, postal, or geographic code being entered is valid. Make sure regional settings are correct in the Regional Settings control panel (for example, if you are entering Canadian postal codes, you have set the machine to a Canadian locale and not a U.S. locale).
39 Headend Service: Invalid server session credentials. Please try again later. Try download later. 
40 Headend Service: Unsupported client type. Please check for product updates. Check for product updates.
41 Headend Service: Service unavailable. Please try again later. Try download later. 
42 Headend Service: Unexpected error. Please try again later. Try download later. 
43 Guide Service: Invalid client id. Registry information may have changed. Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG\clientid. If that does not work, check for product updates.
44 Guide Service: Unsupported country/region. Selected country may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center.
45 Guide Service: Unsupported language. Selected language may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center.
46 Guide Service: Invalid supplier id. Please change lineup in Media Center Settings. Run through "Change Lineup" section of Media Center.
47 Guide Service: Invalid headend. Please change lineup in Media Center Settings. Run through "Change Lineup" section of Media Center.
49 Guide Service: Invalid server session credentials. Please try again later. Try download later. 
50 Guide Service: Unsupported client type. Please check for product updates. Check for product updates.
51 Guide Service: Unsupported schema version. Please check for product updates. Check for product updates.
52 Guide Service: Unexpected error. Please try again later. Try download later. 
53 Guide Service: Service unavailable. Please try again later Try download later. 
54 Guide Service: Unsupported data version. Please check for product updates. Check for product updates.
55 Ad Service: Invalid client id. Registry information may have changed. Delete the registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG\clientid. If that does not work, check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
56 Ad Service: Invalid supplier id. Please change lineup in Media Center Settings. In Media Center, choose Settings, then TV, then Guide, then Set Up Guide Listings. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
57 Ad Service: Invalid headend id. Please change lineup in Media Center Settings. In Media Center, choose Settings, then TV, then Guide, then Set Up Guide Listings. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
58 Ad Service: Unsupported zip code, postal code, or geographic location. Make sure the ZIP, postal, or geographic code being entered is valid. Make sure regional settings are correct in the Regional Settings control panel (for example, if you are entering Canadian postal codes, you have set the machine to a Canadian locale and not a U.S. locale). This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
59 Ad Service: Unsupported language. Selected language may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
61 Ad Service: Invalid server session credentials. Please try again later. Try download later.  This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
62 Ad Service: Unsupported client type. Please check for product updates. Check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
63 Ad Service: Unsupported schema version. Please check for product updates. Check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
64 Ad Service: Unexpected error. Please try again later. Try download later. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
65 Ad Service: Service unavailable. Please try again later. Try download later. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
66 Ad Service: Unsupported country/region. Selected country may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
67 Ad Service: Unsupported data version. Please check for product updates. Check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
68 Logo Service: Invalid client id. Registry information may have changed. Delete the registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG\clientid. If that does not work, check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
69 Logo Service: Invalid supplier id. Please change lineup in Media Center Settings. Have user run through "Change Lineup" section of Media Center. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
70 Logo Service: Invalid headend id. Please change lineup in Media Center Settings. Have user run through "Change Lineup" section of Media Center. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
71 Logo Service: Unsupported zip code, postal code, or geographic location. Make sure the ZIP, postal, or geographic code being entered is valid. Make sure regional settings are correct in the Regional Settings control panel (for example, if you are entering Canadian postal codes, you have set the machine to a Canadian locale and not a U.S. locale). This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
72 Logo Service: Unsupported language. Selected language may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
74 Logo Service: Invalid server session credentials. Please try again later. Try download later. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
75 Logo Service: Unsupported client type. Please check for product updates. Check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
76 Logo Service: Unsupported schema version. Please check for product updates. Check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
77 Logo Service: Unexpected error. Please try again later. Try download later. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
78 Logo Service: Service unavailable. Please try again later. Try download later. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
79 Logo Service: Unsupported country/region. Selected country may not be valid. Check regional settings control panel, and make sure they match up with what is supported by Media Center. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
80 Logo Service: Unsupported data version. Please check for product updates. Check for product updates. This error code was used in previous versions of Media Center but is no longer used in Media Center 2005.
81 No TV listings provider has been selected. Please choose a lineup in Media Center Settings/Guide Setup. In Media Center, choose Settings, then General, then Media Center Setup, then Run Media Center Setup Again.
82 Program Guide info not available. Data may be corrupt. Please reboot and try again. Restart the machine. If that does not solve the problem, rename the folder %ALLUSERSPROFILE%\Application Data\Microsoft\Ehome\EPG. You may also need to rename %ALLUSERSPROFILE%.WINDOWS\Application Data\Microsoft\Ehome\EPG if that folder exists.
83 Unable to automatically disconnect your connection. The currently selected dial-up connectoid cannot be fully controlled by Media Center. It is a known issue that Media Center cannot disconnect internet connections for some Internet Service Providers (ISPs), even though Media Center has the capability to create the connections. This is considered a critical incompatibility because the inability to automatically disconnect connections could result in excess internet connection charges.

 

Additional troubleshooting suggestions

 

  • I'm going to share what I've learned, maybe it will help some others.  I'm using Windows Media Center, Vista Home Premium.  To find the location of your guide data and what not, go here...

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Service\EPG

    The current EPG entry will show you where your guide is actually located.  Mine is in this directory:

    C:\ProgramData\Microsoft\eHome\EPG\

    Also, the registry entry shows you the URL for the guide download.  Mine is here:

    https://data.tvdownload.microsoft.com/discovery/discoveryservice.asmx/GetTVServicesMetaInfo

    Now, here's where the fun comes in.  I've been having problems since I installed Vista getting the Guide to update at all.  All of my listings are empty.  I finally was able to isolate the error, and this is what I'm finding.  There is a "tracehelper" folder in the EPG folder mentioned above that shows you detailed logging in XML format.  Here's what I'm seeing.

    ----------------------------

    <event level="Error" source="Media Center Guide" time="2007:02:24 10:46:08:453787" eventid="0" category="0">COMException trying to call ehepgdat.

    System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable.

    (Exception from HRESULT: 0x800706BA) at ehiProxy.IEhepgdat.get_State() at Microsoft.Ehome.Epg.Helper.EhepgdatBase.StateCaller.Action(IEhepgdat ehepgdat) at Microsoft.Ehome.Epg.Helper.EhepgdatBase.Retry(EhepgdatCall action)</event>

    -----------------------------

    Apparently, my connection is timing out while trying to connect to Microsoft.  When I run a traceroute via the cmd prompt, this is confirmed.

    -----------------------------

    Microsoft Windows [Version 6.0.6000]

    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    Tracing route to data.tvdownload.microsoft.com [207.46.248.232]

    over a maximum of 30 hops:

     1     8 ms     5 ms     7 ms  c-5-0-ubr03.floridaave.dc.bad.comcast.net [73.13

    4.240.1]

     2     7 ms     7 ms     5 ms  ge-2-3-ur01.floridaave.dc.bad.comcast.net [68.87

    .131.57]

     3     6 ms    14 ms    13 ms  te-9-1-ur01.scapitolstse.dc.bad.comcast.net [68.

    87.129.10]

     4    20 ms     5 ms     7 ms  te-9-3-ur01.benning.dc.bad.comcast.net [68.87.12

    8.169]

     5     9 ms     7 ms    11 ms  te-7-2-ar01.capitolhghts.md.bad.comcast.net [68.

    87.128.174]

     6     7 ms    10 ms     6 ms  68.86.252.214

     7     *        7 ms     9 ms  68.86.90.93

     8     9 ms    10 ms     8 ms  te-7-2.car1.Washington1.Level3.net [63.210.62.49

    ]

     9     9 ms    16 ms    17 ms  ae-32-52.ebr2.Washington1.Level3.net [4.68.121.6

    2]

    10    40 ms    35 ms    34 ms  ae-2.ebr2.Chicago1.Level3.net [4.69.132.69]

    11     *       39 ms    35 ms  ae-1-100.ebr1.Chicago1.Level3.net [4.69.132.41]

    12    55 ms    68 ms    56 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

    13    81 ms    89 ms    88 ms  ae-2.ebr2.Seattle1.Level3.net [4.69.132.53]

    14    82 ms    83 ms    80 ms  ge-2-0-0-54.gar1.Seattle1.Level3.net [4.68.105.1

    05]

    15   224 ms   219 ms   199 ms  65.59.235.6

    16   151 ms   198 ms   205 ms  ten7-1.tuk-76cb-1a.ntwk.msn.net [207.46.35.17]

    17    81 ms    81 ms    81 ms  ten2-1.tuk-76c-1b.ntwk.msn.net [207.46.36.201]

    18     *        *        *     Request timed out.

    ...

    ...

    30     *        *        *     Request timed out.

    Trace complete.

    --------------

    So it looks like the 16 and 17 hops are big trouble.  When I ping them individually, the request times out.

    --------------

    >ping 207.46.35.17

    Pinging 207.46.35.17 with 32 bytes of data:

    Request timed out.

    Request timed out.

    Request timed out.

    Request timed out.

    Ping statistics for 207.46.35.17:

       Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    >ping 207.46.36.201

    Pinging 207.46.36.201 with 32 bytes of data:

    Request timed out.

    Request timed out.

    Request timed out.

    Request timed out.

    Ping statistics for 207.46.36.201:

       Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    ------------------

    The question is, what can I do about this?  I'm sure my ISP (comcast) is going to say.. "not our issue".  How do I communicate to MSFT that it is something for them to look into?  Or is it a Level 3 problem?

    Is there anyway I can somehow do an ftp or manual download of the guide data?

    Can I somehow extend the Request Time out window so it will wait longer for a response?

    I'm stuck, this seems to be the core of my issue.  At the moment, I'm using stuff like TitanTv for channel listings, then jumping into Media Center to actually watch stuff.  A royal pain in the butt.

    By the way, I never had this problem before the Vista upgrade, so I'd be curious to know if any 2004/2005 MCE users could tell me what their URL is for the download.  Maybe I can manually change the registry entry.

    Any ideas on how to fix this would be appreciated.

  • Hi JTHolland - Unfortunately, FTP and manual download of guide data are not supported in Media Center.  I don't know of a way to extend the request timeout like you describe, but I'm not a networking expert either so that doesn't mean it isn't possible.

    This does appear to be something networking-related as opposed to an issue within Media Center.  However, I'm not sure what to suggest to try to narrow this down further.  It might help to post a question on one of the public Microsoft newsgroups like Microsoft.Public.Windows.MediaCenter or a networking-specific newsgroup, and hopefully someone there will have better advice than I'm able to offer.

  • Dear Aaron,

    I am getting crazy with my media center (vista family premium) whose TV guide update has suddenly stopped working about 1 month ago. I now get an error code 21 each time I try to update the guide.

    I have looked everywhere on the web, and could not find any reasonable solution until I find your blog.

    I have tried to delete the EPG folder, switch off the guide, reboot, switch it on again, and update: same error.

    Since I don't know what to do next, I copy-paste below the content of the tracehelper file generated during the last update attempt.

    Note that 100% of the data seem to be transferred before a decompressing or securing file error occurs.

    If you understand something, please help.

    Thanks.

    Denis

    *************************************

    - <trace>

     <event level="Error" source="Media Center Guide" time="2007:09:04 01:16:53:898259" eventid="26" category="0">Erreur d’exécution de la décompression des données. Couldn't decompress and secure files</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:53:898259" eventid="0" category="0">State now changed to: STATE_ERROR</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:53:872259" eventid="0" category="0">@ Ehepgdat Decompressing and securing files</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:53:869259" eventid="0" category="0">@ Ehepgdat: Bits Run Successful</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:53:869259" eventid="0" category="0">xn: bits: successful run.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:53:857259" eventid="0" category="0">The job EPG Download is in state Transferred and is 100% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:53:435259" eventid="0" category="0">The job EPG Download is in state Transferring and is 100% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:52:778259" eventid="0" category="0">The job EPG Download is in state Transferring and is 65% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:534259" eventid="0" category="0">The job EPG Download is in state Connecting and is 0% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:533259" eventid="0" category="0">The job EPG Download is in state Connecting and is 0% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:533259" eventid="0" category="0">The job EPG Download is in state Connecting and is 0% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:529259" eventid="0" category="0">The job EPG Download is in state Suspended and is 0% complete.</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:528259" eventid="0" category="0">@ Ehepgdat: Bits Run</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:469259" eventid="0" category="0">Downloading files http://epg.tvdownload.microsoft.com/epgdata/fr/6/2657655291/00/00/12/2100001/2100001_ListingData.txt?clientId=489ace9ffff94647a6466eff366485e5&sessionToken=62CC2DC790D2F2F52D1F3B08A0DE6B0E737704E3EC44F1FF90278C6671732EDD209E3F07E4420CE8123613E8E1DBBA36935B6FAD1D6E6221</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:47:468259" eventid="0" category="0">@ Ehepgdat Downloading files</event>

     <event level="Warning" source="Media Center Guide" time="2007:09:04 01:16:47:468259" eventid="0" category="0">Unable to send Hms file</event>

     <event level="Warning" source="Media Center Guide" time="2007:09:04 01:16:47:468259" eventid="0" category="0">@ Ehepgdat: HmsTransmit Run Failed</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:497259" eventid="0" category="0">Exiting Lineup version with version 2669782667</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:482259" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 4.2761 ms (select displayednumber, services.id, services.servicename from lineups, servicelineups, services where lineups.identifier = servicelineups.lineup and services.identifier = servicelineups.service and servicelineups.isprimary = 1 and servicelineups.isavailable = 1 and lineups.updatehidden = '0' and servicelineups.updatehidden = '0' and services.updatehidden = '0' order by displayednumber)</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:478259" eventid="0" category="0">Guide Db Init NativeCommand finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:478259" eventid="0" category="0">Guide Db Pre-Init finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:478259" eventid="0" category="0">Guide Db About to pre-init</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:478259" eventid="0" category="0">Finished Xn Open phase 6 - close</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:478259" eventid="0" category="0">Finished Xn Open phase 5</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:477259" eventid="0" category="0">Finished Xn Open phase 4</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:477259" eventid="0" category="0">Finished Xn Open phase 3</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:477259" eventid="0" category="0">Finished Xn Open phase 2</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:477259" eventid="0" category="0">Finished Xn Open phase 1</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">Waiting on _xnOpenMutex</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">opening sql lite connection</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">GuideDbConnection SqlLiteConnection Init called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">GuideDbConnection new SqlLiteConnection called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">GuideDbConnection init called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">Creating new db connection</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:46:476259" eventid="0" category="0">Entering Lineup version</event>

     <event level="Warning" source="Media Center Guide" time="2007:09:04 01:16:45:468259" eventid="0" category="0">IOException in getting files from HmsFilePath System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\ProgramData\Microsoft\eHome\Hms'. à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) à System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption) à System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption) à Microsoft.Ehome.Epg.HmsTransmit.ReadHmsFile()</event>

     <event level="Warning" source="Media Center Guide" time="2007:09:04 01:16:43:468259" eventid="0" category="0">IOException in getting files from HmsFilePath System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\ProgramData\Microsoft\eHome\Hms'. à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) à System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption) à System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption) à Microsoft.Ehome.Epg.HmsTransmit.ReadHmsFile()</event>

     <event level="Warning" source="Media Center Guide" time="2007:09:04 01:16:41:468259" eventid="0" category="0">IOException in getting files from HmsFilePath System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\ProgramData\Microsoft\eHome\Hms'. à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) à System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption) à System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption) à Microsoft.Ehome.Epg.HmsTransmit.ReadHmsFile()</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:41:464259" eventid="0" category="0">@ Ehepgdat Uploading HmsInfo</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:41:463259" eventid="0" category="0">@ Ehepgdat Crl and Rev Info Download</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:40:586259" eventid="0" category="0">ParseEpgService called : https://data.tvdownload.microsoft.com/epg/SEPGService.asmx/GetEPGDataMetaInfo?clientId=489ace9ffff94647a6466eff366485e5&countryCode=fr&languageId=fr&epgSupplierId=6&headendId=2100001&currentVersion=0&sessionToken=62CC2DC790D2F2F52D1F3B08A0DE6B0E737704E3EC44F1FF90278C6671732EDD209E3F07E4420CE8123613E8E1DBBA36935B6FAD1D6E6221&epgDataSchemaVersion=1.1&clientType=ehome&version=6.0</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:40:586259" eventid="0" category="0">@ Ehepgdat Parsing EPG svc</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:39:575259" eventid="0" category="0">Discovery Service URI https://data.tvdownload.microsoft.com/discovery/discoveryservice.asmx/GetTVServicesMetaInfo?protocolVersion=1.0&clientAuthToken=C23AC6EF0C0222D4D098A280EB5B80E64F472943072F97645F6DFFEAE8B3CB031A7302301881ADA198BA2B8DDC77E7A5FFB24DC1A311613F08B631EEFD4D1B0D699831F57A6C580B310AB915B2A646465C83B3E3690193264C5FC9AB8FE261B3BF8D710F25D22F8376657BE271D6191A4D56728CBA5E27D0125F1C5ACBC814F9&clientId=489ace9ffff94647a6466eff366485e5&countryCode=fr&languageId=fr&clientType=ehome&version=6.0</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:39:575259" eventid="0" category="0">ParseDiscoveryService called: https://data.tvdownload.microsoft.com/discovery/discoveryservice.asmx/GetTVServicesMetaInfo?protocolVersion=1.0&clientAuthToken=C23AC6EF0C0222D4D098A280EB5B80E64F472943072F97645F6DFFEAE8B3CB031A7302301881ADA198BA2B8DDC77E7A5FFB24DC1A311613F08B631EEFD4D1B0D699831F57A6C580B310AB915B2A646465C83B3E3690193264C5FC9AB8FE261B3BF8D710F25D22F8376657BE271D6191A4D56728CBA5E27D0125F1C5ACBC814F9&clientId=489ace9ffff94647a6466eff366485e5&countryCode=fr&languageId=fr&clientType=ehome&version=6.0</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:39:575259" eventid="0" category="0">Discovery Service URI https://data.tvdownload.microsoft.com/discovery/discoveryservice.asmx/GetTVServicesMetaInfo?protocolVersion=1.0&clientAuthToken=C23AC6EF0C0222D4D098A280EB5B80E64F472943072F97645F6DFFEAE8B3CB031A7302301881ADA198BA2B8DDC77E7A5FFB24DC1A311613F08B631EEFD4D1B0D699831F57A6C580B310AB915B2A646465C83B3E3690193264C5FC9AB8FE261B3BF8D710F25D22F8376657BE271D6191A4D56728CBA5E27D0125F1C5ACBC814F9&clientId=489ace9ffff94647a6466eff366485e5&countryCode=fr&languageId=fr&clientType=ehome&version=6.0</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:39:575259" eventid="0" category="0">State now changed to: STATE_DOWNLOADING</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:39:574259" eventid="0" category="0">@ Ehepgdat Parsing disc. svc</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:061259" eventid="0" category="0">State now changed to: STATE_CONNECTING</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:061259" eventid="0" category="0">@ Ehepgdat Est. xn</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:061259" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 1.6741 ms (SELECT sources.* from sources WHERE sources.supplierid = '6' and sources.headendid = '2100001' and sources.updatedelete = '0')</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:059259" eventid="0" category="0">Guide Db Init NativeCommand finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:059259" eventid="0" category="0">Guide Db Pre-Init finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:059259" eventid="0" category="0">Guide Db About to pre-init</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:059259" eventid="0" category="0">Finished Xn Open phase 6 - close</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:059259" eventid="0" category="0">Finished Xn Open phase 5</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:057259" eventid="0" category="0">Finished Xn Open phase 4</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:057259" eventid="0" category="0">Finished Xn Open phase 3</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:057259" eventid="0" category="0">Finished Xn Open phase 2</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:057259" eventid="0" category="0">Finished Xn Open phase 1</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:056259" eventid="0" category="0">Waiting on _xnOpenMutex</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:056259" eventid="0" category="0">opening sql lite connection</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:056259" eventid="0" category="0">GuideDbConnection SqlLiteConnection Init called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:056259" eventid="0" category="0">GuideDbConnection new SqlLiteConnection called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:056259" eventid="0" category="0">GuideDbConnection init called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:056259" eventid="0" category="0">Creating new db connection</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:055259" eventid="0" category="0">@ Ehepgdat Loading old guide</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:048259" eventid="0" category="0">@ Ehepgdat Resetting</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:048259" eventid="0" category="0">@ Ehepgdat Logging d/l attempt</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:047259" eventid="0" category="0">State now changed to: STATE_INITIALIZING</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:033259" eventid="0" category="0">Exiting CreateGuide()</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:033259" eventid="0" category="0">Exiting CreateGuide() successfully</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:029259" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 4.4359 ms (select lineups.identifier, lineups.name, lineups.displayednumber, lineups.displayorder, 0 as isblocked, count(servicelineups.isavailable) as countavailable from servicelineups, lineups where servicelineups.lineup=lineups.identifier and servicelineups.isavailable =1 and servicelineups.istunable = 1 and servicelineups.isprimary = 1 and servicelineups.updatehidden = '0' and lineups.updatehidden = '0' group by lineups.identifier, lineups.name, lineups.displayednumber, lineups.displayorder)</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:024259" eventid="0" category="0">Guide Db Init NativeCommand finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:024259" eventid="0" category="0">Guide Db Pre-Init finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:024259" eventid="0" category="0">Guide Db About to pre-init</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:024259" eventid="0" category="0">Loading Channels Enter..</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:023259" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 0.8777 ms (SELECT * from sources where loaderhash != 9943565 and updatehidden = 0)</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:022259" eventid="0" category="0">Guide Db Init NativeCommand finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:022259" eventid="0" category="0">Guide Db Pre-Init finished</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:022259" eventid="0" category="0">Guide Db About to pre-init</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:022259" eventid="0" category="0">Begin Sources Query</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:022259" eventid="0" category="0">Finished Xn Open phase 6 - close</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:020259" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 1.2762 ms (select version from sources where loaderhash = 9943565)</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:018259" eventid="0" category="0">Finished Xn Open phase 5</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:014259" eventid="0" category="0">Finished Xn Open phase 4</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:014259" eventid="0" category="0">Finished Xn Open phase 3</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:014259" eventid="0" category="0">Finished Xn Open phase 2</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:014259" eventid="0" category="0">Finished Xn Open phase 1</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:012259" eventid="0" category="0">Waiting on _xnOpenMutex</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:012259" eventid="0" category="0">opening sql lite connection</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:012259" eventid="0" category="0">GuideDbConnection SqlLiteConnection Init called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:012259" eventid="0" category="0">GuideDbConnection new SqlLiteConnection called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:012259" eventid="0" category="0">GuideDbConnection init called</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:000259" eventid="0" category="0">Begin Xn Init</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:36:000259" eventid="0" category="0">Entering CreateGuide()</event>

     <event level="Info" source="Media Center Guide" time="2007:09:04 01:16:35:900259" eventid="0" category="0">Apartment Event Helper Constructed Thread:</event>

  • Hi Denis - The guide download workarounds that I know of are all posted in the Guide Download Errors section of the article at http://blogs.msdn.com/astebner/articles/487537.aspx.  If none of those are helpful to you, I'd suggest posting this question and a snippet from your TraceHelper file at one of the following locations and hopefully someone there will be able to help suggest possible workarounds:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windows.mediacenter

    http://thegreenbutton.com/forums/83/ShowForum.aspx

  • I’m having a nightmare trying to download the MCE2005 TV Guide in both Guide Setup and Guide Refresh I get an Internet Connection Failure message with (Code 4). This used to work fine until 2 weeks ago, I havn’t changed anything on my PC, I’ve tried disabling Firewalls, Spybot and AVG Anti Virus - still comes up with same error. I’m using Netgear Wireless Router and have no other connectivity problems with any other software. The time and date are synched correctly. Any Help would be really really appreciated as I’ve been two weeks without my guide and thinking about scrapping all together and getting a PVR instead !

  • Hi Brianc8 - The workarounds I know of for guide download issues are all listed in the Guide Download Errors section of the blog article at http://blogs.msdn.com/astebner/articles/487537.aspx.  If none of those help, you may want to try to contact technical support for your computer manufacturer for more detailed troubleshooting assistance or post a question at one of the following locations:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windows.mediacenter

    http://thegreenbutton.com/forums/83/ShowForum.aspx

    Hopefully one of these will help.

  • I fixed Code 24 by looking in the tracehelper (thanks jtholland) and found registry access denied errors. renamed the offending registry key, restarted Media centre and all went through OK.

  • Guide problems always exist under W7

    Could you udate this page for W7 MCE, because :

    - Events viewer organization change

    - "Application data" or "eHome/EPG" folders exist no more

    Thanx

  • Hi Jack - I haven't worked on the Media Center team at Microsoft in a long time, and I didn't work on the Windows 7 version of Media Center at all.  As a result, I don't have the expertise required to post an article like this for the Windows 7 version of Media Center.  I'd suggest posting a question about your errors on one of the following forums and hopefully someone there will be able to suggest some workarounds for you to try:

    thegreenbutton.com/.../ShowForum.aspx

    www.microsoft.com/.../reader.mspx

  • My MCE Guide says it is downloading...but doesn't!   When I did a total PC recovery it then worked,,,for a couple of weeks then no longer.  Any Ideas?  Thanks,  lbochner@juno.com

  • Hi Lynn Bochner - I'm sorry, but I'm not sure what to suggest in this scenario.  You may want to try to post a question on one of the following forums to see if someone there has some ideas for you to try:

    thegreenbutton.com/.../ShowForum.aspx

    www.microsoft.com/.../reader.mspx

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