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List of all possible Media Center guide download errors

List of all possible Media Center guide download errors

  • Comments 21

I've published an article that contains a full list of the possible error codes that can be encountered while trying to download Media Center guide data.  This list includes some suggested remedies for each error, and also describes how to navigate through your Application event log to locate the error codes and error strings so that you can match them to the list.  If you are running into guide download errors in Media Center, I encourage you to check out the Guide Download Error Codes article to see if any of the information in it can help resolve the issue for you.


  • Hi there Aaron...I have been trying to search through your blog to find a remedy to my Media Center Areas with no luck.
    There are several posts on the microsoft from people who are receiving the same error message as myself, so I know i'm not the only one. It seems to be happening in fairly new PCs (I just got an HP m7250n) for my anniversary a few weeks ago. Anyway, when media center is opened up, the error "windows- No Disk" pops up with "there is no disk in the drive. Please insert a disk into drive." Choices: Cancel Try Again and Continue. It will not go away until media center is closed. The programs seem to run just fine, but this error window is annoying as it sits on the desktop, like I said, until you quit. My version number shows up as Media Center XP Version 5.1.2715.2773 (xpsp(wmbla).051011-0745 Update Rollup 2. Any help would be greatly appreciated. I have contacted the folks at HP and they have been working on this issue with me for over two weeks now to no avail. I have sent them Hijack This! logs as well as all the information I could regarding my system. The others are having similar problems straight out of the box as well. PLEASE PLEASE HELP!!!
    Any information would be greatly appreciated. Thanks in advance.
    Pulling my hair out,
  • I have this same problem with an HP m7267c. I figured out I started having the problem after I uninstalled the system-preloaded Norton Internet Security 2005. If I reinstall it from the the HP's application recovery program it goes away again. I don't want the Norton (Symantec) product so I'm looking for a solution also...
  • Hi Georgia and Lane - we have reported this issue to HP and they understand the issue and are working on fixes. I will post further updates as I get them from HP.
  • Same problem with my m7248n. And b/c of the same reason too. Uninstalled Symantec garbage. Now I will need to reinstall.
  • I just purchased a new HP m7250n desktop and I am having the same problem. I reported it to HP but haven't received a definitive solution yet, other than their suggestion that I try disabling most startup programs using msconfig. I, also, have uninstalled Norton Internet Security. Reason? It conflicts with my Linksys wireless network adapter. I spent 2 hours on the phone with Linksys tech support (I have no complaint about them, they were trying to help) before it occurred to them that I should uninstall Norton Internet Security, and that immediately solved the conflict. Still unresolved, however, is the Media Center "no disk" error.
  • Hi Jeff - HP is aware of this issue and is working on a fix. It can affect HP systems that have Image Zone installed and/or have had Norton/Symantec programs installed and then uninstalled. You may want to try to temporarily uninstall Image Zone to resolve this issue.

  • astebner's fix worked, thanks a ton! I too had the "no disk" windows after uninstalling NAV. I uninstalled HP Image Zone for Media Center PC but left HP Image Zone 5.3 installed. I no longer get the "no disk" window. Hope that helps.
  • I too had the same problem with the no disk message. I spent a good 20 hours with HP trying to figure it out -- destructive reboot, system restore, rollup 2, hijack, and lots more; the only thing I got is that for a time the message changed to ehExtHost.exe -- No Disk. Finally reinstalled Norton, which I thought I was being so clever by eliminating, and the error messages are gone. I found this website by going to Google and typing Windows No Disk Media Center. No way could I get this information from the Microsoft website, or from HP. Thanks.

  • I received the following fix from HP. It has eliminated the "No Disk" error message:

    Thank you for giving us time to research.

    At this moment, download and install the below Image Zone update to
    resolve the issue:


    Steps to download and install the SoftPaq:

    1. Download the update and save it onto the desktop.
    2. Double-click the icon for the update downloaded in Step 1, and then
    click NEXT.
    3. Select "I accept the terms in the license agreement," and then click
    NEXT to proceed with the installation.
    4. Click YES to install the update.
    5. If prompted to restart the system upon completion of the update,
    click YES.

    Downloading and installing the above update should resolve the issue.
    Thank you for your patience and cooperation.


    HP Total Care

    Our advice is strictly limited to the question(s) asked and is based on
    the information provided to us. HP does not assume any responsibility
    or liability for the advice given and shall not be liable for any
    direct, indirect, special, incidental or consequential damages in
    connection with the use of this information. Always back up your data.
    For more information, including technical information updates, please
    visit our Web site at http://www.hp.com/support.
  • Hi Jeff - thank you for posting this information about the fix to Image Zone to address the "Windows - No Disk" error message. I have posted this information as a separate blog post at http://blogs.msdn.com/astebner/archive/2005/11/29/497983.aspx so that people can find it more easily in the future as well.

  • I heard from some HP folks today with a new link for this fix in case the one Jeff listed above doesn't work, you can find it at http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=1118243&lang=en&cc=us&softwareitem=pv-36951-1
  • HP Media Center m7248n I am having problems installing Office 2000 over the free trail 2003.
    HP only answer is call Microsoft are fdisk and start over again.

    They will not take the machine back,The time I have spent on the phone with them I could have build a custume machine that works right.

    I will never buy a bundle machine again.
  • Hi JC - I don't believe you can go backwards in version for Office like that. If you haven't already, can you please try to uninstall the trial version of Office 2003 before attempting to install Office 2000? There shouldn't be any problems installing Office 2000 on a Media Center computer, but there may be something left behind from Office 2003 that is interfering with things here. Also, what kind of specific errors are you seeing during your installation of Office 2000?
  • I want to thank everyone for their help in resolving the HP 7250 issue with image zone and that when you un-installed Norton the "ehExtHost.exe" problem arose when starting the media centre. The fix definately works and solves the problem. Been speaking to HP support and none of them had a clue! But this website is fantastic, so thank you guys :-)
  • I have installed everything, including downloading the sp2, and BIOS update 3.10. USB ports seem to be working fine (now) and office works (BTW yes, remove office trial and office tour, and it goes on no prob!) but every mornign, I wake up, and there is an error on my machine!! It has stoped communicating with my laser printer (Konica Minolta Page Pro 1350) ...other person was right...HP is clueless...the think it is a printer issue, I think it is a USB issue...any help??? Thanks...
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