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How to resolve "Windows - no disk" errors when launching Media Center 2005 on an HP machine

How to resolve "Windows - no disk" errors when launching Media Center 2005 on an HP machine

  • Comments 28

I have heard from a few folks (mostly via comments on this blog post) regarding an issue with HP Media Center 2005 machines.  On some HP machines, customers are seeing an error message pop up when launching Media Center.  This error message has the following information:

  • Title:  Windows - No Disk
  • Text:  There is no disk in the drive. Please insert a disk into drive
  • Buttons: Cancel, Try Again and Continue

This error does not prevent Media Center from launching, but sits on the desktop until you exit Media Center.

We were able to track this issue down to some kind of bug in the HP Image Zone for Media Center application that is pre-installed on HP Media Center systems that appears if you uninstal the Norton Anti-virus and/or System Security suite that also comes pre-installed on HP Media Center systems.  We reported this issue to HP and also some customers have reported it, and they have issued an update to Image Zone that addresses this issue.

A customer was kind enough to post the response he received from HP about this issue.  According to the HP support team, you can find this update for Image Zone at this location, and that should allow you to resolve this No Disk error without needing to reinstall Norton or uninstall Image Zone (which are the possible workarounds suggested in the past).

<update date="11/30/2005"> HP contacted me today with a new location for the fix, so I have updated the link in the text of this blog post </update>

<update date="4/9/2006"> The previous link I had posted seemed to be unreliable for some people because it was pointed to the HP FTP server, so I have updated it to a better link location. HP also appears to have updated the package since I originally posted this as well to provide some additional fixes. </update>


  • I used this solution. Install the Norton Internet Security and Security Suite that comes with the HP Media Center computer, activate the products, use control panel to uninstall the Norton prosucts. This will end the No Disk Error. The key here is to install and activate then uninstall the products. I uninstalled the products individually then tried Media Center again with no errors.
    Good luck.
  • Just so you know, It's not neccessary to have HP or media center in your equation! I uninstalled Norton from my self-built computer and am getting the error.... Thanks for solving this error mystery! :)
  • Thank you! The updated software worked like a charm.
  • http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=593

    I was getting the error with different apps; this cured it.
  • Hi

    download this patch from hp.com

  • Just don't use Symantec software!
  • Thank you for the fix.  It installed seamlessly and fixed the problem immediately.  I couldn't be happier!
  • If I clic the button ''this location'' my server cannot find the page.
  • Hi Johannes - I just checked the link (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=1118243&lang=en&cc=us&softwareitem=pv-36951-1) and it is working fine for me.  Can you try again?
  • Hi Astebner, thank you for helping me.
    I tried the link you put on the site, it thakes me to the site ''HP Image Zone Update''. When I push the button "Download only" my server can't find the site again.
    The same happens when I clic ''sp 26630.exe''.
    When I chose "Install now'' it stops and puts a icon on my screen, that I have to double clic to continue. Than it stops again and asks double clic the icon again. This happens over and over again.
  • Hi Johannes - It looks like this is an issue with the FTP portion of the HP download site.  I followed the link and then instead of clicking Download Only, I clicked on the name of the executable - sp26630.exe (which is also a hyperlink), and then I chose Save to save it to my desktop and it worked fine for me.  Can you try to download it using this method and see if it works for you?
  • Hi astebner, thanks for helping me again.
    I tried it your way, but unfortunately it doesn't work. Is it possible to mail the file?
  • Hi Johannes - I am sorry, but the file in question is an HP file, not a Microsoft file, so I do not think it would be right for me to download it myself and mail it to you.  I suggest that you contact HP customer support or search the HP site and see if you can find a working link to the file instead of using the link that I posted in this blog.
  • Hi astebner, thanks for your responce and your suggestion. I will contact Hp customer support. I let you know if I succeeded.
  • Hi astebner, the problem is fixed.
    My hardware(router)firewall was blokking your link. Thank you again, for helping me.
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