Thoughts about setup and deployment issues, WiX, XNA, the .NET Framework and Visual Studio
All postings are provided AS IS with no warranties, and confer no rights. Additionally, views expressed herein are my own and not those of my employer, Microsoft.
I have heard from a few folks (mostly via comments on this blog post) regarding an issue with HP Media Center 2005 machines. On some HP machines, customers are seeing an error message pop up when launching Media Center. This error message has the following information:
This error does not prevent Media Center from launching, but sits on the desktop until you exit Media Center.
We were able to track this issue down to some kind of bug in the HP Image Zone for Media Center application that is pre-installed on HP Media Center systems that appears if you uninstal the Norton Anti-virus and/or System Security suite that also comes pre-installed on HP Media Center systems. We reported this issue to HP and also some customers have reported it, and they have issued an update to Image Zone that addresses this issue.
A customer was kind enough to post the response he received from HP about this issue. According to the HP support team, you can find this update for Image Zone at this location, and that should allow you to resolve this No Disk error without needing to reinstall Norton or uninstall Image Zone (which are the possible workarounds suggested in the past).
<update date="11/30/2005"> HP contacted me today with a new location for the fix, so I have updated the link in the text of this blog post </update>
<update date="4/9/2006"> The previous link I had posted seemed to be unreliable for some people because it was pointed to the HP FTP server, so I have updated it to a better link location. HP also appears to have updated the package since I originally posted this as well to provide some additional fixes. </update>
This article serves as a central location for all links to troubleshooting documentation that has been
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There are two error messages that you might get which can be solved by the same method, the one of them is an exception Windows - no disk Exception Processing Message… and the other one There is no disk in the drive. Please insert a disk into drive…
In most cases this can be easily fixed by changing your drive assignment letters and in 90% of the cases you are seeing these messages because you have removable drive which is configured as drive letter C.
To resolve the issue read this article.
If that doesn’t work then first of all you should run a complete virus and malware scan, then install the latest Windows updates, uninstall and reinstall the lates QuickTime, Norton or HP software that you have installed on your machine.
If everything else fails you can suppress the message - please note that this will NOT fix the problem but will simply get rid of the annoying messages - WINDOWS XP:
Click Start -> Run, type regedit and click OK.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows\ and change the value of the ErrorMode key to 2 then exit the Registry editor.
Now the message should go away!