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How to troubleshoot failure to install Document Explorer 2005 during VS 2005 setup

How to troubleshoot failure to install Document Explorer 2005 during VS 2005 setup

  • Comments 45

I have heard from several customers who have run into problems installing Visual Studio 2005 because the component named Microsoft Document Explorer 2005 fails to install and Visual Studio setup quits when that happens.  I wanted to give a bit more information about what this component is and where logging information can be found to attempt to track down why this installation might fail.

Document Explorer 2005 is a redistributable package that delivers the 8.0 version of dexplore.exe.  This is the help viewer that is used by Visual Studio 2005, and by other products such as the Windows SDK.  In previous versions of Visual Studio, dexplore.exe was installed as a part of the main Visual Studio MSI or as a part of the MSDN MSI, but in VS 2005, it was separated into its own standalone package, and it is installed as a prerequisite before the main Visual Studio MSI.

The setup for Document Explorer 2005 uses the same external UI handler as the .NET Framework 2.0 redistributable and SDK (described in more detail in this blog post and in this blog post).

Visual Studio 2005 setup runs the setup package for Document Explorer 2005 in silent mode.  In cases where this package fails during Visual Studio 2005 setup, you can run dexplore.exe directly from the folder <VS install disc>\wcu\DExplore\ in order to see the error message that is being generated.

This package creates the following log files in the %temp% directory on a system:

  • dd_dexploreui*.txt
  • dd_dexploremsi*.txt

In both of these cases, the * in the name of the files is a randomly generated ending to ensure that each time you run setup it will create a unique file and not overwrite existing log files.

If you do not get any useful error information by running the setup package directly, it can be useful to examine the contents of these log files.  In particular, you can search for the string return value 3 in dd_dexploremsi*.txt and that will usually lead you to the error that causes the setup package to fail.

If you have trouble locating error information, please contact me or leave a comment on this blog post and I will try to help.

 

  • PingBack from http://cowpowered.wordpress.com/2007/11/06/installing-visual-studio-2005-on-vista/

  • Check for C:\Documents and Settings\All Users\Application Data\Microsoft Help\Rgstrtn.lck. If you don't have another installation process going on, just delete it.

    http://www.helpware.net/mshelp2/h2reg_FAQ.htm

    My Office 2007 installation failed few days back and "apparently" it doesn't rollback properly. errrr....

    2 agonizing hours. Hope this helps somebody.

    Chaitanya

  • PingBack from http://blogs.msdn.com/astebner/archive/2007/12/10/6725685.aspx

  • PingBack from http://msdnrss.thecoderblogs.com/2007/12/10/possible-workaround-for-errors-during-installation-of-document-explorer-2005-and-2008/

  • Dudes,

     I have encountered the same problem, but to my surprise, just running the document explorer application (thats come in the product suite under folder \msdn\DExplore\DExplore.exe) has resolved the issue. Please see whether it can help you out. Further to your note I havn't uninstalled VS as such. When running the DExplore.exe select the 'Repair' mode

    Thanks and Best Regards

    Bobby J.

  • this error code go out :

    [11/09/08,16:43:38] Microsoft Document Explorer 2005: [2] Error code 1601 for this component means "No se tiene acceso al servicio de Windows Installer. Es posible que esto ocurra si está ejecutando Windows en modo a prueba de errores, o si Windows Installer no está correctamente instalado. Póngase en contacto con el personal de soporte técnico para obtener asistencia.

    "

    [11/09/08,16:43:38] Microsoft Document Explorer 2005: [2] Setup Failed on component Microsoft Document Explorer 2005

    [11/09/08,16:43:42] setup.exe: [2] ISetupComponent::Pre/Post/Install() failed in ISetupManager::InstallManagerHelper() with HRESULT -2147023293.

    [11/09/08,16:43:42] setup.exe: [2] Component error string not specified in ISetupManager::AddToActionResultCollection()

    [11/09/08,16:43:51] VS70pgui: [2] DepCheck indicates Microsoft Document Explorer 2005 is not installed.

    [11/09/08,16:43:51] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Document Explorer 2005 - Español

    [11/09/08,16:43:51] VS70pgui: [2] Unknown component status for.NET Compact Framework 1.0 SP3

    [11/09/08,16:43:51] VS70pgui: [2] Unknown component status for.NET Compact Framework 2.0

    [11/09/08,16:43:51] VS70pgui: [2] Unknown component status forMicrosoft Visual J# 2.0 Redistributable Package

    [11/09/08,16:43:52] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Visual J# 2.0 Redistributable - Español

    [11/09/08,16:43:52] VS70pgui: [2] Unknown component status forSQL Server 2005 Mobile Edition

    [11/09/08,16:43:52] VS70pgui: [2] Unknown component status forMicrosoft Device Emulator version 1.0

    [11/09/08,16:43:52] VS70pgui: [2] Unknown component status forMicrosoft SQL Server 2005 Express x86

    [11/09/08,16:48:39] Microsoft Document Explorer 2005: [2] Error code 1601 for this component means "No se tiene acceso al servicio de Windows Installer. Es posible que esto ocurra si está ejecutando Windows en modo a prueba de errores, o si Windows Installer no está correctamente instalado. Póngase en contacto con el personal de soporte técnico para obtener asistencia.

    "

    [11/09/08,16:48:39] Microsoft Document Explorer 2005: [2] Setup Failed on component Microsoft Document Explorer 2005

    [11/09/08,16:48:43] setup.exe: [2] ISetupComponent::Pre/Post/Install() failed in ISetupManager::InstallManagerHelper() with HRESULT -2147023293.

    [11/09/08,16:48:43] setup.exe: [2] Component error string not specified in ISetupManager::AddToActionResultCollection()

    [11/09/08,16:48:55] VS70pgui: [2] DepCheck indicates Microsoft Document Explorer 2005 is not installed.

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Document Explorer 2005 - Español

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status for.NET Compact Framework 1.0 SP3

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status for.NET Compact Framework 2.0

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status forMicrosoft Visual J# 2.0 Redistributable Package

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Visual J# 2.0 Redistributable - Español

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status forSQL Server 2005 Mobile Edition

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status forMicrosoft Device Emulator version 1.0

    [11/09/08,16:48:55] VS70pgui: [2] Unknown component status forMicrosoft SQL Server 2005 Express x86

    [11/09/08,17:00:53] Microsoft Document Explorer 2005: [2] Error code 1601 for this component means "No se tiene acceso al servicio de Windows Installer. Es posible que esto ocurra si está ejecutando Windows en modo a prueba de errores, o si Windows Installer no está correctamente instalado. Póngase en contacto con el personal de soporte técnico para obtener asistencia.

    "

    [11/09/08,17:00:53] Microsoft Document Explorer 2005: [2] Setup Failed on component Microsoft Document Explorer 2005

    [11/09/08,17:11:05] Microsoft Document Explorer 2005: [2] Error code 1601 for this component means "No se tiene acceso al servicio de Windows Installer. Es posible que esto ocurra si está ejecutando Windows en modo a prueba de errores, o si Windows Installer no está correctamente instalado. Póngase en contacto con el personal de soporte técnico para obtener asistencia.

    "

    [11/09/08,17:11:06] Microsoft Document Explorer 2005: [2] Setup Failed on component Microsoft Document Explorer 2005

    [11/09/08,17:11:12] setup.exe: [2] ISetupComponent::Pre/Post/Install() failed in ISetupManager::InstallManagerHelper() with HRESULT -2147023293.

    [11/09/08,17:11:12] setup.exe: [2] Component error string not specified in ISetupManager::AddToActionResultCollection()

    [11/09/08,17:11:20] VS70pgui: [2] DepCheck indicates Microsoft Document Explorer 2005 is not installed.

    [11/09/08,17:11:20] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Document Explorer 2005 - Español

    [11/09/08,17:11:20] VS70pgui: [2] Unknown component status forSQL Server 2005 Mobile Edition

    [11/09/08,17:11:20] VS70pgui: [2] Unknown component status forMicrosoft Device Emulator version 1.0

    [11/09/08,17:21:04] Microsoft Document Explorer 2005: [2] Error code 1601 for this component means "No se tiene acceso al servicio de Windows Installer. Es posible que esto ocurra si está ejecutando Windows en modo a prueba de errores, o si Windows Installer no está correctamente instalado. Póngase en contacto con el personal de soporte técnico para obtener asistencia.

    "

    [11/09/08,17:21:05] Microsoft Document Explorer 2005: [2] Setup Failed on component Microsoft Document Explorer 2005

    [11/09/08,17:21:11] setup.exe: [2] ISetupComponent::Pre/Post/Install() failed in ISetupManager::InstallManagerHelper() with HRESULT -2147023293.

    [11/09/08,17:21:11] setup.exe: [2] Component error string not specified in ISetupManager::AddToActionResultCollection()

    [11/09/08,17:21:18] VS70pgui: [2] DepCheck indicates Microsoft Document Explorer 2005 is not installed.

    [11/09/08,17:21:18] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Document Explorer 2005 - Español

    [11/09/08,17:21:18] VS70pgui: [2] Unknown component status forSQL Server 2005 Mobile Edition

    [11/09/08,17:21:18] VS70pgui: [2] Unknown component status forMicrosoft Device Emulator version 1.0

    [11/09/08,19:59:35] Microsoft Document Explorer 2005: [2] Error code 1601 for this component means "No se tiene acceso al servicio de Windows Installer. Es posible que esto ocurra si está ejecutando Windows en modo a prueba de errores, o si Windows Installer no está correctamente instalado. Póngase en contacto con el personal de soporte técnico para obtener asistencia.

    "

    [11/09/08,19:59:35] Microsoft Document Explorer 2005: [2] Setup Failed on component Microsoft Document Explorer 2005

    [11/09/08,19:59:42] setup.exe: [2] ISetupComponent::Pre/Post/Install() failed in ISetupManager::InstallManagerHelper() with HRESULT -2147023293.

    [11/09/08,19:59:42] setup.exe: [2] Component error string not specified in ISetupManager::AddToActionResultCollection()

    [11/09/08,19:59:53] VS70pgui: [2] DepCheck indicates Microsoft Document Explorer 2005 is not installed.

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Document Explorer 2005 - Español

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status for.NET Compact Framework 1.0 SP3

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status for.NET Compact Framework 2.0

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status forMicrosoft Visual J# 2.0 Redistributable Package

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status forPaquete de idioma de Microsoft Visual J# 2.0 Redistributable - Español

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status forSQL Server 2005 Mobile Edition

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status forMicrosoft Device Emulator version 1.0

    [11/09/08,19:59:53] VS70pgui: [2] Unknown component status forMicrosoft SQL Server 2005 Express x86

    could you help me please

  • Hi Ajmm - This 1601 error means that there is something wrong with the Windows Installer service on your system.  I'd suggest first trying to reboot and running the install again.

    If that doesn't help, you can use the following steps to attempt to repair the Windows Installer service on Windows XP or Windows Server 2003 (these steps will not work on Windows Vista though, so there is no need to try them there):

    1.  Click on the Start menu, choose Run, type cmd and click OK

    2.  Run this command:  msiexec /unregister

    3.  Run this command:  msiexec /regserver

    4.  Reboot

    5.  Try to install again

    If you are running Windows Vista or the above steps do not help, then you may want to try to install Windows Installer 4.5 to see if that helps fix this error.  You can find the download location for Windows Installer 4.5 at http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4.

  • Aaron,

    I just wanted to thank you for pointing me to  to the solution of a vexing problem, and share the solution with your other readers.

    I was trying to install VS2005 Standard Edition on a brand new computer I had just purchased.  The computer is a HP CQ50 laptop, 32-bit dual-core (2x2GHz), 3GB RAM, running Vista Home Premium SP1.  

    The VS2005 kit I have consists of two DVDs (VS) and two CDs (MSDN).  The install always hung up at the end of the first DVD, saying it was installing Document Explorer.  Often it would become totally unresponsive.

    I followed your link to "Microsoft Visual Studio 2005 Setup Issues" (http://mdsn.microsoft.com/en-us/vs2005/aa718687.aspx)

    I read the instructions in Section 1.3.6 ("Installing Visual Studio 2005 from CD fails. A network installation is requested.")

    I copied the files to the hard disk, instead of a network share, edited the INI files as suggested, and the install worked.  I did have to restart the MDSN install after the VS install, but that has installed successfully too.

    I had the wireless disabled, and was not connected to Ethernet... I don't know whether that made a difference or not.

    This same kit had installed on my old XP/SP2 machine flawlessly about two years ago.

    Thanks for pointing me in the right direction.  I am in your debt.

    Many thanks!

    Darrell Pittman

    v-dapitt AT microsoft DOT com

  • Hi Aaron, I had problem when I was Installing VS 2005. When the installation is completed there was said "The following component failed to insltall" (for Microsoft Document Explorer 2005) and "The following component was not attempted" (for Microsoft Visual Studio 2005 Professional Edition - ENU).

    can you give the solution?

    thanx b4

  • Hi Charlie - Can you please use the tool described at blogs.msdn.com/.../6458047.aspx to collect all of your setup log files, upload the file named %temp%\vslogs.cab that this tool will create to a file server (such as http://skydrive.live.com), and then reply back here and post a link that I can use to download your log files and take a closer look?

  • hello,

    got the same problem with: error while installing VS 2005 - "could not create folder microsft document explorer"

    - even now (today), when i got an update for msql server 2005 servicepack 4 - same message...

    can someone please tell me about the installation path? - where that folder is created normally?

    P.S.  I guess, that i am not the first one, ho try to create that folder manually :-)

    Guess, that's not possible - anyway: I wish, i new where that folder has to be:

    all users or in/at my account.

    kindly regards

    Lothar Peters

  • I found something in google, what maybe has to do with that problem.

    It's about settings in msql server 2005.  service-configuration-manager --> services

    They are writing about the settings:

    local service / local system / network service

    maybe it's because my settings in msql for services are set on: logging on as local system. I don't know.

    I guess, the settinhs in VS 2005 are different, so  the installation could not find resp. install to the right place.

    I dont know much about it - just a beginner...

    unfortunately i don't got that link anymore...  my browser crashed and i could not find that link again...

  • Hi 28A79888-B417-43A9-907B-A0C6FAE13542 - Can you please use the tool described at blogs.msdn.com/.../6458047.aspx to collect all of your setup log files, post the file named %temp%\vslogs.cab that this tool will create to a file server (such as http://skydrive.live.com), and then reply back here and provide a link that I can use to download your log files and take a closer look?

  • hi Aaron,

    thank you for your assistence. I uninstalled everything - and had a lot of trouble :-)

    Guess, you'll know about those "happenings" :-)

    Net frame work etc. etc.

    It's stabil now and i don't change anything at this time again.

    Nevertheless: I wil follow your advice as soon as i got the time and wil send you the link.

    Thank you very much.

    Lothar Peters

  • O - i forgot something:

    After i tried to uninstall Visual Studio 2005 and 2010, i recognised, that there are lots of folders left.

    I can't see any one of these programs, when i looking for installed programms.

    I didn't try to uninstall them with one of the Microsoft-Tools - ether i didn't delete them manually :-)

    Anyway: As long as they don't make trouble (as fare as i know:-)   - I don't change anything without help :-)

    thanks

    Lothar

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