Thoughts about setup and deployment issues, WiX, XNA, the .NET Framework and Visual Studio
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I have been getting several comments in blog posts and emails from customers who have been running into error code 13 while trying to download television guide data in Media Center. Unfortunately, there appear to be a lot of cases of this error and we have not been able to identify fixes or workarounds for all of them. I wanted to create one single post where I list all of the suggested workarounds we currently have.
What is error code 13?
First, a brief description of error code 13. According to the list of possible guide download error codes I previously posted, this error means "Failure attempting to download new Guide data. Please ensure that you are connected to the Internet. If you connect through a LAN, ensure that your proxy or firewall has been properly configured."
What can I try to do if I receive error code 13 during Media Center guide download?
Based on the cases we have seen so far, this error is generally a proxy server configuration issue that is preventing Media Center or the computer from communicating on the internet. The following suggestions may help resolve this issue:
What if none of the above work?
Unfortunately, this list of suggestions is all that I currently know of to try to troubleshoot this type of failure. If you have tried all of the above and are still not able to download guide data, then I suggest posting a question at one of the following locations and hopefully someone there can help suggest some additional ideas:
<update date="1/7/2008"> Added information about download manager software and added links to the public newsgroup and forums </update>