One of the great parts of my job is that I get to spend time talking with other users of Microsoft Office about how they use the product and I'm regularly surprised (and even inspired) by the myriad of different ways the same product is used. Inevitably...

So, this is my first ever blog post. A little lame perhaps, given that I’ve been working with the internet for… hmmm… around 12 years, but what can I say except ‘better late than never’! I have the great pleasure of managing the Office Online web site...

Queries about technical support are the most frequent type of email I get and while Microsoft has a huge (sometimes confusing, sometimes overwhelming) range of resources to provide support, I’ve realised that it really isn’t clear what’s available and...