As promised we've spoken to a number of Microsoft employees and here's what they have to say about working at Microsoft.

Luke – Escalation Engineer:

What is your position at Microsoft and what do you do? 

“Escalation Engineer in the GTSC. This means senior technical support for Exchange/Outlook/Messaging stuff” 

 

How long have you worked for MS? 

Almost 7 years.

 

Have you held any other roles at MS, what were they? 

Just this role.

 

What does a typical day look like for you? 

The days (and nights and weekends) are quieter than a few years ago when we had a burst of new product releases.

 

Right now, 9 or 10 hours daily spent working on up to a dozen different problems from multiple customers.

 

A continuous variety of problems in a myriad of areas.

 

Constantly challenged to explore, understand, and troubleshoot.

 

I'm surrounded by smart people - yes, they really are - which means I'm stretching all the time to keep up.

 

Working with the people around me, guiding, suggesting and leveraging the array of skills to ensure we all inter-operate to solve the toughest issues.

 

Debugging, exploring code, working with colleagues around the globe and learning/researching new/upcoming software.

 

Immensely satisfying, never ever boring.

 

What do you like best about your job and working for Microsoft? 

 

Microsoft means never being in a humdrum role.

 

Whatever position you take, you know you'll be working at something you enjoy, with very good people around you.

 

In technical support it means hitting the leading-edge constantly, working with the absolutely latest beta and release software and access to an awesome pool of expertise.

What is the coolest thing about working for Microsoft?

 

For me, the variety. No matter how skilled/specialised you are, there's always something new in the wings.

 

Challenge and satisfaction.

 

Jason – Account Technology Specialist

What is your position at Microsoft and what do you do?

Account Technology Specialist - NSW Health.

 

I have the pleasure of working with a very important customer in the NSW Health Department. It is a very interesting time as NSW Health are undergoing significant changes and it is great to be a part of this. I help NSW Health in a pre-sales capacity understand how our technologies and Partners can help them with the issues they face today.

 

How long have you worked for MS?

6 ½ Years

 

 

Have you held any other roles at MS, what were they?

Yes – Technical Account Manager, Solutions Specialist Desktop, Solutions Specialist Server.

 

 

What does a typical day look like for you?

6:30am – Wake up. Brekkie and email from Home.

9:00am – Customer meetings on-site.

1:00pm – Return to office

1:00pm to 5:00pm – Office administration (expenses etc). Customer research for follow-ups, internal meetings and conference calls.

 

 

What do you like best about your job and working for Microsoft?

We have a strong portfolio of solutions that we can make a genuine difference and help customers. If a customer has a problem, there will always be a combination of Partners and our Solutions that can help out the customers need.

 

It is great to be part of a company that has this ability to be able to help across such a wide spectrum of customer issues.

 

What is the coolest thing about working for Microsoft?

The people and how willing everyone is to help. Not only with work related matters, but also for building my home Windows Media Centre Machine.

 

Serena – Communications Intern

What is your position at Microsoft and what do you do?

Marketing Communications Intern – Integrated Marketing Communications Team

 

How long have you worked for MS?

9 months

 

Have you held any other roles at MS, what were they?

n/a

 

What does a typical day look like for you?

Always challenging, constantly on the go, never a routine J

 

What do you like best about your job and working for Microsoft?

The Microsoft people and always developing new sets of skills.

 

I am developing.

 

What is the coolest thing about working for Microsoft?

 

Beings able to complete my university degree and working at the same time J I’m crazy for doing both but I love doing both of them :)

 

 

Please let me know if there are any specific parts of the business that you'd like to hear from.  Thanks JJ