Many partners I meet are not aware of their entitlement to technical support so I am posting some info about this service. Make the most of it!
Siatro
Tele Partner Presales Technical Support Don’t Stress, We’re Here to Help - The Microsoft Partner Program The Telephone-based Pre-Sales Technical Support (TPTS) exclusive to Microsoft Gold and Certified partners and Small Business Specialists, offers you and your team direct access to an expert team of technical and competitive experts and our vast library of resources on Microsoft technologies. You will have immediate access to Microsoft support professionals for answers about: • Product capabilities (integration, upgrade, migration and interoperability) • Features (including demonstrations and workshops) • Configuration • Compatibility • Troubleshooting (test bed only) • Competitive comparisons (TCO, ROI and battle cards) TPTS can provide you with pre-sales assistance for all Microsoft software and solutions and can help clarify security, total cost of ownership (TCO), pricing and licensing issues. The team can also assist with Competitive Technical issues such as reliability, migration, interoperability, feature comparison, security and development tools and can escalate your queries to appropriate Microsoft resources within the subsidiary, such as subject matter experts and Microsoft product teams when necessary. Although TPTS is primarily a pre-sales resource, Microsoft Partners can also contact the team at any point of the sales cycle for assistance with answering competitive questions. There is a growing inventory of competitive materials such as discussion guides, case study and white papers, plus presentations and reference materials at your fingertips when you contact the TPTS team. If you are a Microsoft Gold Certified or Certified Partner, or a Microsoft Small Business Specialist wanting to use TPTS or Competitive Sales Assistance please contact Contact: Australia Toll Free - 13 16 30 Option 2 option 3 sub-option 1 New Zealand Toll Free - 0800 444 335 Option 2 option 3 sub-option 1 Working Hours : 8am - 8pm; Sydney Time, Monday - Friday Email: apacpts at microsoft.com (ANZ Region)
Tele Partner Presales Technical Support
Don’t Stress, We’re Here to Help - The Microsoft Partner Program
The Telephone-based Pre-Sales Technical Support (TPTS) exclusive to Microsoft Gold and Certified partners and Small Business Specialists, offers you and your team direct access to an expert team of technical and competitive experts and our vast library of resources on Microsoft technologies.
You will have immediate access to Microsoft support professionals for answers about:
• Product capabilities (integration, upgrade, migration and interoperability)
• Features (including demonstrations and workshops)
• Configuration
• Compatibility
• Troubleshooting (test bed only)
• Competitive comparisons (TCO, ROI and battle cards)
TPTS can provide you with pre-sales assistance for all Microsoft software and solutions and can help clarify security, total cost of ownership (TCO), pricing and licensing issues. The team can also assist with Competitive Technical issues such as reliability, migration, interoperability, feature comparison, security and development tools and can escalate your queries to appropriate Microsoft resources within the subsidiary, such as subject matter experts and Microsoft product teams when necessary.
Although TPTS is primarily a pre-sales resource, Microsoft Partners can also contact the team at any point of the sales cycle for assistance with answering competitive questions. There is a growing inventory of competitive materials such as discussion guides, case study and white papers, plus presentations and reference materials at your fingertips when you contact the TPTS team.
If you are a Microsoft Gold Certified or Certified Partner, or a Microsoft Small Business Specialist wanting to use TPTS or Competitive Sales Assistance please contact
Contact:
Australia Toll Free - 13 16 30 Option 2 option 3 sub-option 1
New Zealand Toll Free - 0800 444 335 Option 2 option 3 sub-option 1
Working Hours : 8am - 8pm; Sydney Time, Monday - Friday
Email: apacpts at microsoft.com (ANZ Region)