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Microsoft Dynamics AX from the Premier Field Engineering team at Microsoft.

Dynamics Ax 2009 Retail Error Messages & Possible resolutions

Dynamics Ax 2009 Retail Error Messages & Possible resolutions

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Dynamics Ax 2009 Retail Error messages & Possible resolutions:

 

Error Code

Title

Error Description

Possible Resolution

0                 

Error on sending

  request

The distribution server for the location has not been specified in Retail Scheduler.

Modify the location by specifying the distribution server for the location

(Retail scheduler >  Common forms > Locations).

4096           

Error inserting in
  system tables

Retail Store Connect cannot write into the incoming or outgoing message tables.

The tables might be missing, the user that the service is running as might not

have read and write permissions on the message database, or required fields

in the tables could be wrong or missing.

Assign db_datareader and db_datawriter permissions to the SQL login

for the user that the Retail Store Connect service runs as.

4097

Remote Connection
  dropped

The TCP/IP connection was terminated while Retail Store Connect was forwarding

a package, or the receiving Retail Store Connect instance was shut down during
  the transfer.

Restore the network connection. If the network connection is slow or overloaded,

consider increasing the TCP/IP timeout for both Retail Store Connect instances. This
  is done in Retail Store Connect Settings.

4098

Cancelled because
  of send and receive size

The registered size of the package does not match the actual size of the package.

This is most likely caused by a transmission failure.

Resend the package by running the Retail Scheduler job again.

4099

Cannot find new
  packet number

Retail Store Connect could not assign a new package number to an incoming package.

This is usually caused by an incorrect message database configuration in Retail Store
  Connect Settings for the receiving instance of Retail Store Connect.

Confirm that the message database is configured correctly and the

Retail Store Connect user has the required privileges.

4100

Cannot instance a
  scoket

The operating system could not create a Windows TCP/IP socket.

TCP/IP might not be installed or enabled on the computer.

Confirm that the TCP/IP protocol is installed and enabled on the computer.

For more information about enabling TCP/IP, see "Enable remote connections

in SQL Server and start the server" in "Deploy Microsoft SQL Server"
  in the Deployment and Installation Guide.

4102

HopCount has
  exceeded its maximum value

A package cannot be transferred because the hop counter for the package

has reached the maximum set in Retail Store Connect Settings.

This error can occur when a service name is incorrectly assigned to an IP address.

It can also be caused by an inconsistency between the distribution server name for a
  location and the actual server name for the instance of Retail Store Connect.

  •   Verify the DNS registration of the server name or its entry in
      the Hosts files on all computers involved.
  •   Confirm that the distribution server name for the location (Retail
      scheduler
    > Setup > Store integration > Retail
      Store Connect profiles
    ) matches the one in Retail Store Connect Settings.
     

8192

Error in processing
  request

An unhandled exception has occurred while reading or writing to a database.

This error is typically not related to the database connection.

  •   Check the Event Log for more information. Because this error
      happened on the database level, it is likely that the database has reported
      the cause of the error in the Event Log.
  •   Check for invalid or incorrect field transfer setup in a Subjob.

12288

An error occurred
  connecting to Retail store connect

The Data Client component of Microsoft Dynamics AX 2009 cannot connect to

Retail Store Connect. This error occurs when the Retail Store Connect service

is not running, when the Data Client is trying to connect to a service that does not
  exist or does not have a correct IP address associated with it, or when the
  Data Client is trying to connect to Retail Store Connect on an invalid TCP/IP
  port.

  •   Start the Retail Store Connect service.
  •   Confirm that the Retail Store Connect service name has an IP
      address associated with it. This can be checked from the command prompt by
      typing ping <Retail Store Connect computer name>). If the
      service name does not respond to a ping command, you must reconfigure your
      DNS server or Hosts file so that the service name is associated with the
      correct IP address.
  •   Verify that the port numbers match in Retail Store Connect
      Settings and in the Retail Store Connect profile.
  •   Verify that IPsec (if enabled) or the firewall is configured
      correctly. One way to verify this is to connect to the Retail Store Connect
      port using telnet.

12289

The connection
  string was empty

The connection string for the location has not been provided.

In Retail Scheduler, verify that the database profile is configured correctly.

12290

Could not log in

Retail Store Connect does not have the necessary permissions to

log on to the specified company.

Grant access to the Microsoft Dynamics AX user that is used by

Retail Store Connect.

12291

Connection
  temporarily unavailable

All sessions (servers) that Retail Store Connect is allowed

to use are unavailable.

Wait until Retail Store Connect has released one of the sessions

that it is using, or assign more sessions to Retail Store Connect in

Retail Store Connect Settings.

12293

Cannot load plugin dll

In most cases when   this error occurs, the plugin has been registered

and the configuration is correct, but the path to the plugin .dll file is

invalid or the .dll file is missing.

  •   Uninstall and reinstall the plugin to correct the registry
      setting.
  •   Remove the Retail Store Connect server and then add it again.

12294

Plugin version not
  supported

This version of the plugin cannot be used with this version of

Retail Store Connect. In most cases, the plugin requires a newer version of

 Retail Store Connect.

  •   Upgrade Retail Store Connect to the same version as the plugin.
  •   Install the version of the plugin that matches the version of
      Retail Store Connect.

12295

Waiting for a
  previous package

A previous package belonging to the same JobID has not been processed

successfully. Check the job status to determine if the job is waiting or

if there is a problem with the job.

  •   Take corrective action so that the package is processed
      successfully.
  •   Cancel the job.

12296

Error connecting to
  a database

Retail Store Connect cannot connect to the database.

If the error occurs when Retail Store Connect is trying to generate a package,

the connection string for the source database is probably incorrect.

Correct the database or AOS profile configuration, and then test the connection.

If possible, test the connection on the same computer that is running

Retail Store Connect to confirm that all hosts and services are configured correctly.

12305

Error while sending
  package information

A connection has failed, or the network is unstable.

  •   Retry the operation.
  •   Check all connections.

12306

Error while
  transfering package

A connection has failed, or the network is unstable.

  •   Retry the operation.
  •   Check all connections.

16384

Error writing file

Retail Store Connect cannot write to the hard disk. The disk might be full,

Retail Store Connect might not have permissions to write to the

working directory, or the path to the working directory

(as specified in Retail Store Connect Settings) might be incorrect.

  •   Free some space on the disk. 
  •   Confirm that the process has the necessary permissions to write
      to the disk.
  •   Confirm that the path to the working directory is correct.

16385

Error creating file

Retail Store Connect cannot write to the hard disk. The disk might be full,

Retail Store Connect might not have permissions to write to

the working directory, or the path to the working directory

(as specified in Retail Store Connect Settings)  might be incorrect.

  •   Free some space on the disk. 
  •   Confirm that the process has the necessary permissions to write
      to the disk.
  •   Confirm that the path to the working directory is correct.

16386

Error reading file

Retail Store Connect was trying to read a file that does not exist.

Re-create the file by running the job again.

  • Hi Siva,

    Thanks for posting this information. This is helpful.

    Thanks,

    Rick

  • Very nice post! Fixing errors and user mistakes is such an important thing, yet it is hardly ever talked about or taught.

  • Any idea of the error below. I've got it while launching the POS in AX2012 R2.

    Error Number: 13000 Could not load all external service modules.

  • If you are facing error number: 13000 could not load all external service modules, when opening POS from enlistment, try the following steps. I was able to solve the issue.

    Copy “Microsoft.Dynamics.Retail.TestConnector.dll” from “C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Connectors” to “C:\Program Files (x86)\Microsoft Dynamics AX\60\Retail POS\Connectors”

    If the above step doesn’t resolve the error, then copy the Connectors folder to our below mentioned enlistment folder: D:\DAX62HF\SOURCE\FRAMEWORKS\RETAIL\POS\SOURCE\LSPOSNET\POS\BIN\Debug

  • Hi JayaKrishna

    I have the same errror (13000) but Ax for Retail 2009. Do you have any Idea to solve it ?

  • Thanks a lot for posting this information. This was very helpful !

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