Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

Improve your chances for fast hotfix turnaround

Improve your chances for fast hotfix turnaround

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When you believe you have discovered a product-defect and you would like to report it to Microsoft support, our frontline engineers will investigate the issue and if it's decided to submit a hotfix request to the Product Group they need to collect all required information in a special format.

I believe if we get the required information from the start we can verify the issue on our side and pass it to the development team quicker. Please review the  Issue Description Example to understand what we expect to receive and here is a  Bug Template that you can use when submitting a new support request. You can now use Microsoft Dynamics Lifecycle Services Cloud powered support to upload your repro and open a support request.

I hope it can help Microsoft Dynamics AX Partners reducing the time to receive a solution.

Attachment: Bug Template.docx
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  • I have a critical issue, I have installed dynamics ax 2012 R2 client, but it is not responding.

    please try to help me.



  • Hi Mohammad,

    If you're a Premier customer or a Partner please raise a support request at the following web site providing all details -

    Otherwise, please contact your Microsoft Partner.

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