Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Dynamics AX Table Caching: Basic Rules

    This post provides some basic general guidance to get you started on setting table caching for custom tables, bearing in mind there will be exceptions. This should generally be defined at design time to avoid costly round trips to the database. As explained by Bertrand Caillet from our PFE (Premier Field...
  • Blog Post: Troubleshooting that elusive “slowdown” in AX using Performance Analyzer 1.20 for Microsoft Dynamics

    It’s 9.30am on Monday morning and you’ve just received reports of a “general slowdown” on Microsoft Dynamics AX. After probing further you find it was all over by 9:15am lasting around 15 minutes, but also happened once before and the users want action taken to prevent it happening...
  • Blog Post: Collect a series of traces automatically with Dynamics AX 2012

    Introduction The following steps are one way to collect a series of AX traces on a schedule with all versions of AX 2012 on the AOS server, using standard Windows tools: Perfmon combined with Task Scheduler. This example collects a 1 minute trace at 5 minute intervals. This can be useful for example...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: AX2012: Error when downgrading the AX server kernel

    Description: It can happen that you need to downgrade the AOS kernel in a system. Depending on the build you are going back to, you might get an error message. Error message: Object Server 01: Fatal SQL condition during login. Error message: "The internal time zone version number stored in...
  • Blog Post: Memory usage in XppIL code

    Written some X++ which seems to have high memory usage when run in IL but runs normally when not in IL? Or just noticing high memory usage in servers running IL code? Here we're going to talk about an aspect of garbage collection in XppIL that is important for anyone writing XppIL code to take on...
  • Blog Post: AX AOS Server acting as Load balancer appears with a status "Dead" in the online users form

    Some time ago we troubleshoot an issue on Microsoft Dynamics AX 2009 AOS server instance which was set as a Load Balancer that appeared in “ Dead ” status in the Online users form approximately 10 minutes after starting the instance This occurs because there is a mechanisms where is...
  • Blog Post: Compile and CIL Generation errors when reporting extensions is not installed.

    Under certain circumstances, you may receive the following compile or CIL generation errors when installing Microsoft Dynamics AX 2012. SysStartupCmdGenerateSsasProject (object) has no valid runable code in method 'buildProject'. BIGenerator (object) has no valid runable code in method 'classDeclaration...
  • Blog Post: Steps to change the AOS service account in Microsoft Dynamics AX 2012 RTM

    In order to change the service account for an AOS, the service account must be updated in the Microsoft Dynamics AX 2012 database, tempdb, and baseline database (if it exists). To perform this, the script Grant-DBPermissionsToAosAccount is provided for Dynamics AX 2012 RTM Since there are differences...
  • Blog Post: How to Use ADPlus for AOS Crashes

    When you experience an AOS crash it is difficult to know what tool to use to determine what is happening. One tool that we use in support is adPlus as it gathers information about what was happening in memory at the time of an AOS crash. This tool takes the memory of the AOS (ax32serv.exe) and rights...
  • Blog Post: AOS crash, hang or memory leak debugging tools

    When experiencing an AOS crash, hang, or memory leak it may be difficult to know what tools are available to you to assist in resolving the issue. One of the keys to resolving AOS crashes, hangs, and memory leaks is to get a memory dump from when the issue occurs. The memory dump will let us know what...
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