Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: AX2012: Error when downgrading the AX server kernel

    Description: It can happen that you need to downgrade the AOS kernel in a system. Depending on the build you are going back to, you might get an error message. Error message: Object Server 01: Fatal SQL condition during login. Error message: "The internal time zone version number stored in...
  • Blog Post: Memory usage in XppIL code

    Written some X++ which seems to have high memory usage when run in IL but runs normally when not in IL? Or just noticing high memory usage in servers running IL code? Here we're going to talk about an aspect of garbage collection in XppIL that is important for anyone writing XppIL code to take on...
  • Blog Post: AX AOS Server acting as Load balancer appears with a status "Dead" in the online users form

    Some time ago we troubleshoot an issue on Microsoft Dynamics AX 2009 AOS server instance which was set as a Load Balancer that appeared in “ Dead ” status in the Online users form approximately 10 minutes after starting the instance This occurs because there is a mechanisms where is...
  • Blog Post: Compile and CIL Generation errors when reporting extensions is not installed.

    Under certain circumstances, you may receive the following compile or CIL generation errors when installing Microsoft Dynamics AX 2012. SysStartupCmdGenerateSsasProject (object) has no valid runable code in method 'buildProject'. BIGenerator (object) has no valid runable code in method 'classDeclaration...
  • Blog Post: Steps to change the AOS service account in Microsoft Dynamics AX 2012 RTM

    In order to change the service account for an AOS, the service account must be updated in the Microsoft Dynamics AX 2012 database, tempdb, and baseline database (if it exists). To perform this, the script Grant-DBPermissionsToAosAccount is provided for Dynamics AX 2012 RTM Since there are differences...
  • Blog Post: How to Use ADPlus for AOS Crashes

    When you experience an AOS crash it is difficult to know what tool to use to determine what is happening. One tool that we use in support is adPlus as it gathers information about what was happening in memory at the time of an AOS crash. This tool takes the memory of the AOS (ax32serv.exe) and rights...
  • Blog Post: AOS crash, hang or memory leak debugging tools

    When experiencing an AOS crash, hang, or memory leak it may be difficult to know what tools are available to you to assist in resolving the issue. One of the keys to resolving AOS crashes, hangs, and memory leaks is to get a memory dump from when the issue occurs. The memory dump will let us know what...
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