Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: Standard sales tax (IVA) percentage increases from 21% to 22% in Italy - possible setup

    Starting from October 1st 2013, in Italy the standard sales tax percentage increases from 21% to 22% (blog written on September 30th 2013. Any possible adjournment by the government should be verified before applying the setup proposed below ). Important notes: a) please refer to the fiscal law...
  • Blog Post: Firming Planned Orders: Capacity Reservations Conflicts With Same Start Time

    You want to firm several planned production orders with same start date. A certain work center (e.g. Lathe-1) is used in every route. The firmed production orders got scheduled with different start dates. Verify if the capacity is overloaded. If yes, job scheduling tries to schedule back and forth...
  • Blog Post: Check out the new Dynamics AX server blog

    The Dynamics AX server team has a new blog! In this blog, members from the Dynamics AX server team will be posting tips and tricks, insights into the product, answer frequently asked questions and in general get a communication with consumers of the Dynamics AX product. When we talk of the Server...
  • Blog Post: New and Updated Documentation for AX2012

    Since end of March we have published a series of new white papers and guides and existing documents have been updated. Follow the links below to access the content: New White Papers and Guides Posting sales tax amounts for intercompany transactions Country-specific updates for Germany...
  • Blog Post: Dynamics Online user roles

    When creating new payment services or when adding new users to Dynamics Online, we need to ensure that we are assigning proper roles to these services. This user role can then be used to enter in the Payment Services setup in AX in conjunction with the service they have access to. A newly created Microsoft...
  • Blog Post: We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program

    Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
  • Blog Post: Dynamics AX 2009 for Retail - Setting up a customer membership discount and how the discount fields correlate to the final price.

    Have you ever set up or wondered about setting up a customer membership discount and wondered why there are 3 discount fields? In this blog I will show you how to set up a basic membership discount using a customer price group We will need to set up a Customer price/discount group first and then add...
  • Blog Post: Dynamics AX 2012: A common misconception about Commodity Codes

    Introduction Commodity codes is one of the many areas in which functionality has changed a bit compared to earlier versions of Dynamics AX. As such, it is only natural that some questions and doubts arise. The purpose of this blog article is to shed some light on some of the changes to this functionality...
  • Blog Post: AX For Retail: Printing a logo on receipts

    Printing a company logo on receipts is a common practice which can easily be implemented in the AX for Retail POS. The process descibed below applies whether you are using AX 2009 or AX 2012. Note this only applies when using an OPOS printer. See the update note at the end for further details. The...
  • Blog Post: Overview of Microsoft Dynamics AX build numbers

    Microsoft Dynamics AX 2012 R3 Version Build Comment Link Recent kernel build 6.3.164.3043 09 Sep 2014 KB2998598 Cumulative Update 8 TBD TBD Hotfixes 6.3.164.xxxx LCS > Issue search RTM 6.3.164.0 Customer / Partner ...
  • Blog Post: Accessing .NET global namespace from X++

    In case you need access a global namespace (object without namespace) like following definition, you could use a this X++ code. C# code: namespace KFEnumNamepace { public enum KFEnumNamespaced     {         ValueNA = 100,        ...
  • Blog Post: AX2012 and AX2009 or AX4 side by side - AOS performance counters overwritten

    Fairly simple one here - if you install AX2009/AX4 AOS on an AX2012 AOS machine the AOS performance counters get overwritten as they have the same name in all versions. For AX4/AX2009 this didn't really matter as there wasn't much difference in counters between the versions, but in AX2012 there are additional...
  • Blog Post: AX AOS Server acting as Load balancer appears with a status "Dead" in the online users form

    Some time ago we troubleshoot an issue on Microsoft Dynamics AX 2009 AOS server instance which was set as a Load Balancer that appeared in “ Dead ” status in the Online users form approximately 10 minutes after starting the instance This occurs because there is a mechanisms where is...
  • Blog Post: AXADP.AOI file being created multiple times on AOS startup and causing delays in Scheduled downtime

    In some large implementations, you can get into situations where every other AOS tries to build the axapd.aoi index file, if the application folder does not contain an axusr.aod file. The Dynamics AX administrator may notice the following errors in the application event logs: Object Server 01:...
  • Blog Post: Steps to Restore an AX Database

    In support we ask customers for backups of their databases to investigate issues that do not occur in the demo data. We usually also request a copy of their application files so the code files match the database. Below are the steps I take to get the database backup and application files in a working...
  • Blog Post: AX 2012 Licensing

    We have been getting a lot of questions around licensing for AX 2012 which is great!! We're happy to have new licenses going out! I decided to put a blog article together with all of the tidbits around licensing I am aware of. So here goes: The first thing to know is Microsoft is not proactively updating...
  • Blog Post: How to Consume a SQL Query or Stored Procedure within the Dynamics AX 2009 SSRS Reporting Engine

    NOTE: This is not a recommended process as these steps will NOT enforce the security that is set up within Dynamics AX 2009. There are times when creating reports, it is desired to 'mine' data out of the Dynamics AX 2009 database. For performance reasons, a SQL query may be desired. The following...
  • Blog Post: Enterprise Portal (EP) Dlls

    When applying application hotfixes or moving Enterprise Portal between Environments you may have problems with mismatched Enterprise Portal DLL files. Normally Dynamics AX DLL files are deployed only with Kernel hoxfixes, but there are four DLL's that are delivered as part of application hotfixes...
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