Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: AX Content: Search for all things Microsoft Dynamics AX

    I do it. And I’m sure you do it too. We get into a habit of only using the search tools that we’ve always used. You might use Google, I use Bing…but, did you ever wonder if there were other ways to search for AX-specific information? Wonder no longer. Listed below are a few of the...
  • Blog Post: Importing a General Journal using Data Import/Export Framework AX 2012

    Here is a tutorial on how to configure Dynamics AX 2012 to import a general journal from a CSV file. The steps below are using Contoso demo data. Create a new folder on the root of the C: Drive and name it “DIEF”: Navigate to Data import export framework | Setup | Data import export...
  • Blog Post: AX Content conversations: Any questions?

    There’s nothing I like more than curling up on the couch with a blanket and a good book. The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality...
  • Blog Post: DDL script generator for Dynamics AX 2012 R2

    DDL script generator for Dynamics AX 2012 R2 Synchronization Description: The standard synchronization process is a single threaded process. This causes performance problems in larger upgrades like AX 2012 RTM to R2, because we example add the partition column to all tables and indexes. By...
  • Blog Post: Positive Pay Setup in AX 2012 R2

    Customers have expressed some frustration over the not quite clear steps on setting up Positive Pay in AX 2012 R2. Our TechNet article does a pretty good job on explaining the creation of the folders needed and setting things up with the bank account we are to use but could use a bit more explanation...
  • Blog Post: Wanna save some time during X++ compile in MS Dynamics AX 2012 R2?

    If you run MS Dynamics AX 2012 R2 CU 7 kernel you can do the X++ compile a lot faster using axbuild.exe because it runs in parallel executing on the AOS instead of AX client. You may find more in debth info here: http://blogs.msdn.com/b/axtools/archive/2013/11/04/parallel-x-compilation-for-microsoft...
  • Blog Post: A small thing to remember when moving a SQL server MS Dynamics AX 2012 R2 database from one Windows domain to another Windows domain

    If you create a backup of your SQL server MS Dynamics AX 2012 R2 database in Windows domain 1, copy it to Windows domain 2, restore the back there you will probably be able to start the AOS server in Windows domain 2 successfully (Note: Do not forget to move the MS Dynamics AX 2012 R2 model store database...
  • Blog Post: Required permissions when installing different components of MS Dynamics AX 2012 sorted by components

    Before you begin the installation of Microsoft Dynamics AX, work with a system administrator to make sure that the account that you log on with at each server has appropriate permissions. The permissions in the following table are recommended based on the principle of least privilege. In all cases, you...
  • Blog Post: Working with the message - System.ArgumentException: The endpoint associated with contract :HcmMassBenefitExpirationEngine is not found

    I have seen a few instances with the following error: "System.ArgumentException: The endpoint associated with contract :HcmMassBenefitExpirationEngine is not found. at Microsoft.Dynamics.Ax.WCFDynamicProxy.DynamicProxyFactory.GetEndpoint(String contractName, String contractNamespace) at Microsoft...
  • Blog Post: MS Dynamics AX 2012 R2 hardware sizing

      If you are looking for Information here the following hints might be of interest: We have the following Benchmark report available. That was performed based on MS Dynamic 2012 R1 but in terms of the sizing results things remained the same so it is still valid. Important note: The tests in the...
  • Blog Post: Advanced bank reconciliation setup in AX 2012 R2

    We've had several questions on how to setup Advanced Bank Reconciliation in AX 2012 R2, so here's the steps to get this working in the Contoso Demo data: Ctrl+D to open the AOT. Expand Resources and locate “BAI2CSV_to_BAI2XML_xslt”, and then right-click and click “Open”...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Creating credit notes in Project Accounting

    Special thanks to engineer Sharon Price for providing the following blog content. Due to technical issues I am posting it on her behalf. Switching from 4.0 to 2012: Creating a Credit Note in Projects Dynamics AX improves and changes its design and layout with each of its versions. AX 2012 has an...
  • Blog Post: Number sequence XXXX has been exceeded

    How to determine what number sequence has been exceeded when generating a journal, posting a journal or any process that the system uses a number sequence to generate the next number. When you are creating a new journal, vendor, customer, voucher, posting a journal or doing anything where the number...
  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: Updated Documentation for AX2012 – April 2014

    We have published an update to the description of the new patterns that are used to represent accounts and financial dimensions in Microsoft Dynamics AX. Implementing the Account and Financial Dimensions Framework AX2012 The whitepaper is updated to reflect a new method that has been added to the framework...
  • Blog Post: AX Content: The Compare Tool works with SSRS reports

    With cumulative update 7 for Microsoft Dynamics AX 2012 R2, the Compare Tool has been updated to support comparison of two SSRS report designs. This means that when an updated report is released with a cumulative update or hotfix, you can now easily compare the updated report with your existing report...
  • Blog Post: Installing individual application hotfixes using CU7 installer

    Are you aware that now we can install application updates (or a subset of them) using the advanced installation option in the CU7 installer? I wanted to demonstrate how you can do it. I hope it can help those who want to update specific bits without upgrading the whole application. 1. Download CU7...
  • Blog Post: CyberSource SSL Certificate Update Notice

    CyberSource sent out an email (at the bottom of this blog) around February 3, 2014, stating that customers needed to update their SSL Certificates by February 25th to avoid service interruption. For customers exclusively using a Microsoft Dynamics ERP with Dynamics Online to process payments through...
  • Blog Post: Resources for provisioning and configuring Microsoft Dynamics Online Payment Services

    There are many questions related to utilizing Payment Services within Microsoft Dynamics Online. The purpose of this blog is to provide the various resources that may be helpful in the provisioning and configuring of Payment Services. Bookmark this page and check back for continued updates. If you need...
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