Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: AX Content: Search for all things Microsoft Dynamics AX

    I do it. And I’m sure you do it too. We get into a habit of only using the search tools that we’ve always used. You might use Google, I use Bing…but, did you ever wonder if there were other ways to search for AX-specific information? Wonder no longer. Listed below are a few of the...
  • Blog Post: Sales agreement functionality when linking to Sales order lines

    There was a scenario that was recently discussed when attempting to link sales agreements to sales order lines. In this scenario, let’s say we created multiple sales agreements each having one line as referenced below. Sales agreement 1 Line A Sales agreement 2 Line B To continue with this...
  • Blog Post: Importing a General Journal using Data Import/Export Framework AX 2012

    Here is a tutorial on how to configure Dynamics AX 2012 to import a general journal from a CSV file. The steps below are using Contoso demo data. Create a new folder on the root of the C: Drive and name it “DIEF”: Navigate to Data import export framework | Setup | Data import export...
  • Blog Post: AX Content conversations: Any questions?

    There’s nothing I like more than curling up on the couch with a blanket and a good book. The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality...
  • Blog Post: Required permissions when installing different components of MS Dynamics AX 2012 sorted by components

    Before you begin the installation of Microsoft Dynamics AX, work with a system administrator to make sure that the account that you log on with at each server has appropriate permissions. The permissions in the following table are recommended based on the principle of least privilege. In all cases, you...
  • Blog Post: How to enable the setup for user specific font Settings in MS Dynamics AX 2012

    Found the following way on how to customize user depended fonts for reports and forms in AX 2012 client: (1) Open a new developer workspace (2) Navigate in the AOT to forms, SysUserSetup, designs, design(sys), [tab:tab](sys)], right click [TabPage.Fonts] (sys) and select properties (3) Set the property...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Creating credit notes in Project Accounting

    Special thanks to engineer Sharon Price for providing the following blog content. Due to technical issues I am posting it on her behalf. Switching from 4.0 to 2012: Creating a Credit Note in Projects Dynamics AX improves and changes its design and layout with each of its versions. AX 2012 has an...
  • Blog Post: Number sequence XXXX has been exceeded

    How to determine what number sequence has been exceeded when generating a journal, posting a journal or any process that the system uses a number sequence to generate the next number. When you are creating a new journal, vendor, customer, voucher, posting a journal or doing anything where the number...
  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: AX Content: Country/region-specific help content

    If you are a partner and work with customers who have companies across the globe or if you are one of our customers who has companies in different countries or regions, be sure to check out our country/region-specific application user help content on TechNet for AX 2012. We have help content in English...
  • Blog Post: New and Updated Documentation for AX2012 – March 2014

    Since January 2014, we have published a series of updates to the online Help content. New Online Help Content Business process modeler (Lifecycle Services)   Topics in this section include guidelines on how to use new features in the Business process modeler (BPM), such as marking features as not...
  • Blog Post: CyberSource SSL Certificate Update Notice

    CyberSource sent out an email (at the bottom of this blog) around February 3, 2014, stating that customers needed to update their SSL Certificates by February 25th to avoid service interruption. For customers exclusively using a Microsoft Dynamics ERP with Dynamics Online to process payments through...
  • Blog Post: Resources for provisioning and configuring Microsoft Dynamics Online Payment Services

    There are many questions related to utilizing Payment Services within Microsoft Dynamics Online. The purpose of this blog is to provide the various resources that may be helpful in the provisioning and configuring of Payment Services. Bookmark this page and check back for continued updates. If you need...
  • Blog Post: AX 2012 R2 for Retail - Using advanced discount periods with discounts that have start and end times around 12am.

    There are many combinations to set up the validation periods for discount. If you're not careful, an incorrect configuration may prevent the discount from being applied at the POS at all. This blog will focus on the scenarios when you need to use the start and ending times that both fall around 12:00am...
  • Blog Post: Dynamics AX Enterprise Portal: How to unmark first record in AxGridView

    When the property AllowMarking is set up to true on AxGridView then it will always come with first row marked. Although it can be good in some cases but when we are adding the items to purchase requisition we do not want to have a first item already marked. To not get the first row marked we need to...
  • Blog Post: AX Content: The Microsoft Dynamics AX help server - how it works and how to customize it

    The Help Server was introduced in Microsoft Dynamics AX 2012 and was moved to a server-based installation. The Help Server makes it easier to install, update, and extend the product documentation. Some additional benefits of the help server: Uses IIS to set up a secure web site that allows you...
  • Blog Post: AX Content: We're on Pinterest!

    Have you ever found a Microsoft Dynamics AX diagram on TechNet or MSDN only to forget where it was later when you needed it? To help with this scenario, we’ve curated our top diagrams from our Microsoft Dynamics AX help content and pinned those diagrams to Pinterest boards. Now, via our AX Content...
  • Blog Post: AX 2012 R2 for Retail - Configuring the EFT Service in the Retail Hardware Profile with Dynamics Online Payment Services

    The steps below will walk you through connecting a payment service that is already set up in Dynamics Online to your EFT Service in the Retail Hardware Profile. These steps would need to be followed for each new hardware profile that is configured for each store that has a different payment service....
  • Blog Post: AX Content: Select invoices to pay

    Pay bills! It’s one of the most important financial functions for an organization. A solid vendor payment process helps you stay on good terms with your vendors, while making the best use of your organization’s cash. In this post, we’ll look at three ways to select invoices to pay...
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