Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: AX for Retail 2012-R3: Customer would like to pay for Sales Orders in Retail POS that were created in Dynamics AX

    Customers have asked if it was possible to load a sales order that was created in Dynamics AX in POS and pay the sales order. If the Sales order has been invoiced in AX, you can use the Sales Invoice function to pay the invoices in POS. In AX, make sure you have a payment journal selected in Retail...
  • Blog Post: Using the Named User License Count report

    The Named User License Counts report contains information about the users and their assigned security roles in Dynamics AX. This report also analyzes the duties and privileges of each user and calculates the number of licenses that are required for each type (Enterprise/Functional/Task/Self Serve). ...
  • Blog Post: Link the workers to the vendors in order to manage the expense reports in AX 2012

    In the attached document it is described through an example how to setup and manage the expense reports when it is necessary to link the worker that submit the expense report with a vendor account. It is useful to link the worker to a vendor so that it is possible to easily manage the expense reports...
  • Blog Post: Sales tax payment - identified problems and troubleshooting best practice

    During last month’s we received few service requests connected with “Sales tax payment” (VAT payment), where user face one of below problems: Error message: “Account number for transaction type Sales tax does not exist” Difference between sales tax payment voucher...
  • Blog Post: How to always open the Role Center on startup

    Role Centers are role-specific home pages that provide an overview of information that pertains to a user's job function in the business or organization. With Dynamics AX 2012, when a user logs in, the application displays the area page of the last visited module, and not the Home/Role Center page. ...
  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: AX Content: Search for all things Microsoft Dynamics AX

    I do it. And I’m sure you do it too. We get into a habit of only using the search tools that we’ve always used. You might use Google, I use Bing…but, did you ever wonder if there were other ways to search for AX-specific information? Wonder no longer. Listed below are a few of the...
  • Blog Post: Sales agreement functionality when linking to Sales order lines

    There was a scenario that was recently discussed when attempting to link sales agreements to sales order lines. In this scenario, let’s say we created multiple sales agreements each having one line as referenced below. Sales agreement 1 Line A Sales agreement 2 Line B To continue with this...
  • Blog Post: Importing a General Journal using Data Import/Export Framework AX 2012

    Here is a tutorial on how to configure Dynamics AX 2012 to import a general journal from a CSV file. The steps below are using Contoso demo data. Create a new folder on the root of the C: Drive and name it “DIEF”: Navigate to Data import export framework | Setup | Data import export...
  • Blog Post: AX Content conversations: Any questions?

    There’s nothing I like more than curling up on the couch with a blanket and a good book. The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality...
  • Blog Post: Required permissions when installing different components of MS Dynamics AX 2012 sorted by components

    Before you begin the installation of Microsoft Dynamics AX, work with a system administrator to make sure that the account that you log on with at each server has appropriate permissions. The permissions in the following table are recommended based on the principle of least privilege. In all cases, you...
  • Blog Post: How to enable the setup for user specific font Settings in MS Dynamics AX 2012

    Found the following way on how to customize user depended fonts for reports and forms in AX 2012 client: (1) Open a new developer workspace (2) Navigate in the AOT to forms, SysUserSetup, designs, design(sys), [tab:tab](sys)], right click [TabPage.Fonts] (sys) and select properties (3) Set the property...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Creating credit notes in Project Accounting

    Special thanks to engineer Sharon Price for providing the following blog content. Due to technical issues I am posting it on her behalf. Switching from 4.0 to 2012: Creating a Credit Note in Projects Dynamics AX improves and changes its design and layout with each of its versions. AX 2012 has an...
  • Blog Post: Number sequence XXXX has been exceeded

    How to determine what number sequence has been exceeded when generating a journal, posting a journal or any process that the system uses a number sequence to generate the next number. When you are creating a new journal, vendor, customer, voucher, posting a journal or doing anything where the number...
  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: AX Content: Country/region-specific help content

    If you are a partner and work with customers who have companies across the globe or if you are one of our customers who has companies in different countries or regions, be sure to check out our country/region-specific application user help content on TechNet for AX 2012. We have help content in English...
  • Blog Post: New and Updated Documentation for AX2012 – March 2014

    Since January 2014, we have published a series of updates to the online Help content. New Online Help Content Business process modeler (Lifecycle Services)   Topics in this section include guidelines on how to use new features in the Business process modeler (BPM), such as marking features as not...
  • Blog Post: CyberSource SSL Certificate Update Notice

    CyberSource sent out an email (at the bottom of this blog) around February 3, 2014, stating that customers needed to update their SSL Certificates by February 25th to avoid service interruption. For customers exclusively using a Microsoft Dynamics ERP with Dynamics Online to process payments through...
  • Blog Post: Resources for provisioning and configuring Microsoft Dynamics Online Payment Services

    There are many questions related to utilizing Payment Services within Microsoft Dynamics Online. The purpose of this blog is to provide the various resources that may be helpful in the provisioning and configuring of Payment Services. Bookmark this page and check back for continued updates. If you need...
  • Blog Post: AX 2012 R2 for Retail - Using advanced discount periods with discounts that have start and end times around 12am.

    There are many combinations to set up the validation periods for discount. If you're not careful, an incorrect configuration may prevent the discount from being applied at the POS at all. This blog will focus on the scenarios when you need to use the start and ending times that both fall around 12:00am...
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