Microsoft Dynamics AX Support
This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide
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AX 2012 for Retail - Assigning customer address books to retail stores
The address book is not a new concept to AX, but in AX 2012 the use of the address books to associate customers was added to retail stores. In working with this topic I have noted and recommend being on at least CU3 for AX 2012 for this to work properly. To assign address book(s) to retail stores...
25 Apr 2013
AX 2012 for Retail - Receipt numbering formats
It is essential that when setting up a receipt number formats in Retail that they are unique per register and store. The following example is the most common scenario we've seen happen when receipt formats are not unique: Scenario : Terminal 1 has a receipt numbered at 1001 with item 0015 and terminal...
21 Mar 2013
Dynamics Online user roles
When creating new payment services or when adding new users to Dynamics Online, we need to ensure that we are assigning proper roles to these services. A newly created user will not have access to any roles, thus will run into "service unavailable" errors when attempting to log into the service at https...
6 Mar 2013
AX for Retail 2012 R2: Adding a Custom User Control to the POS
In the 2012 R2 release of AX for Retail we have added a very powerful extensibility feature for the POS application: the ability to add a custom user control to the POS. This article will show you how to easily create a user control and add it to the POS till layout. Hopefully it will spur ideas for...
26 Feb 2013
AX for Retail 2012 R2: Working with Custom Fields for Receipts
In the initial release of AX for Retail 2012 we introduced the ability to add custom fields to sections of the till layout (see my earlier post AX for Retail 2012: Working with Custom Fields for an example working with the till layout). In the recently-released AX for Retail 2012 R2 we have added...
16 Feb 2013
AX 2012 R2 for Retail - Setting up discount coupons with bar codes for scanning into POS
The release of R2 for AX 2012 has added 2 new fields (discount code and bar code) to the Discounts form in the Retail module. This now gives us the ability to scan or type in a coupon/discount barcode directly into POS. The steps below are performed on the general Discounts, but the same steps would...
25 Jan 2013
AX for Retail 2012 R2: Troubleshooting the Real-time Service
This is a follow-up from my previous post AX for Retail 2012 R2: Installing the Real-time Service and should give you some tips if you run into problems installing and configuring the Real-time Service. Before getting into those tips, I want to go through the configuration of logging, as that will be...
30 Dec 2012
Dynamics AX 2009 for Retail - Setting up a customer membership discount and how the discount fields correlate to the final price.
Have you ever set up or wondered about setting up a customer membership discount and wondered why there are 3 discount fields? In this blog I will show you how to set up a basic membership discount using a customer price group We will need to set up a Customer price/discount group first and then add...
28 Dec 2012
AX for Retail 2012 R2: Installing the Real-time Service
Possibly the biggest change with AX for Retail 2012 R2 is the re-architecting of the Retail Transaction Service. The first thing you will notice is that the name has been changed: Retail Transaction Service is now Commerce Data Exchange: Real-time Service . Store Connect was also renamed to Commerce...
18 Dec 2012
Dynamics AX 2012 Retail: How to add a “SalesPerson”-operation to the Retail POS.
Introduction The payment of commission for services or products sold is a common way to reward sales people. The purpose of this blog post is to provide some guidance and inspiration as to how one might go about customizing the Retail POS to link different POS transactions to different sales people...
14 Dec 2012
P job Error 32769 in Retail Store Connect
When fetching data from the StoreDB you might see this message. The reason is normally configuration keys or added system fields. By adding the code suggestion, the system will report all the columns that are incorrect and you can then take action by mofifying the Transfer field list in AX subjobs. ...
3 Dec 2012
Microsoft Dynamics AX 2012 Retail Statement Posting Error: Account number for transaction type Ledger journal does not exist
When posting a statement in Dynamics AX for Retail Headquarters, if accounts are not setup properly the following are a couple errors that can occur: Account number for transaction type Customer balance does not exist. Problem with posting to account nu8mber with name . Account number for transaction...
27 Sep 2012
Unable to connect to the Transaction Service - The case of the missing or mismatched passphrase
Multiple operations within the AX for Retail POS application rely on the Retail Transaction service to perform real-time lookups against the headquarter database. This includes inventory lookup, creating customer, stock counts and more. During the intial configuration of AX for Retail the transaction...
19 Sep 2012
Dynamics AX 2012 for Retail: Items not showing in POS
I recently came across a case where items were no longer showing up at the POS terminals. Running A-1040 and N-1040 jobs processed successfully with no errors, but items still wouldn't show up in POS. Looking at the tables in the POS database, we could see that data was coming across until we saw that...
13 Sep 2012
Can’t see Purchase Orders in Dynamics AX 2012 POS
While testing the Picking and Receiving feature in POS for a demo, the Purchase Order that I had created in Dynamics AX 2012 does not display in POS. I have created a Purchase Order line using the Site and Warehouse for my store. When I log into POS and click on Picking and Receiving, the...
5 Sep 2012
AX for Retail 2012: Adding manager approval to custom operations
There are a number of places in AX for Retail POS where manager approval is needed to perform a task. You may have noticed one of these when trying to exit the application. You can tell that it’s a manager login by the slightly different appearance: As a developer...
27 Aug 2012
AX for Retail: Custom command-line arguments for POS training mode
We recently had a scenario where a customer wanted to be able to start the POS in training mode directly from an shortcut instead of having the user go in and select training mode from the menu. They would then have two icons for POS: one for “live” operation and one for training. Usually...
21 Aug 2012
AX2012 Retail: Microsoft Dynamics AX for Retail Offline Sync Service fails to synchronize transactions from offline database
Synchronization issue between Offline database and Store database Issue description We recently had a case where an offline POS refused to sync transactions to the store database after it came back online. This retail systemconsisted of a centralized store database and an offline database...
14 Aug 2012
AX 2012 Retail: Timeout in DBUtility while installing Offline database
Description: When installing the offline database, the installation fails with a timeout. Looking into the RetailDatabaseUtility.log, it comes with these messages. atabaseUtility, 4, 08/08/2012 07:24:48:833, An error occurred during provisioning. Removing all provisioning artifacts. Error...
9 Aug 2012
AX for Retail 2009: Rollup 8 compatible hotfix released
We recently released an important hotfix for AX for Retail 2009 R2 Refresh that is compatible with Dynamics AX 2009 Service Pack 1 Rollup 8 (RU8). There are a few important notes to go along with this release that you should be aware of. You can get detailed information and a link to the hotfix...
8 Aug 2012
AX 2012 Retail: How to enable tracing in AX 2012 Retail
AX 2012 Retail Tracing options The aim of this blog is to describe the different trace options that exists in AX 2012 Retail. We have seen many request how and were to find information about errors in the retail system. Topics · Retail Store Connect (RSC) o PreActionlog...
7 Aug 2012
AX for Retail 2012: Working with Custom Fields
In AX for Retail 2012 we added the ability to create custom fields for use on the POS. Because there is a bit of programming involved, a good example will probably help out. Note : One of the first hotfixes released for AX for Retail 2012 POS was KB 2690582 . This is a required hotfix...
6 Aug 2012
Retail 2012: Store Connect Pack Viewer “Cannot find deserializer” error
If you rely on the Retail Store Connect Pack Viewer to debug your data path between headquarters and your stores you may run into this error: “Cannot find deserializer for request header type: Microsoft.Dynamics.Retail.StoreConnect.Request.Base.SCTargetRequestHeader” ...
24 Jul 2012
AX for Retail 2012: EFT (Credit Card Processing) Sample is Now Available
We have received many requests for an EFT sample for AX for Retail 2012 similar to what we provided for AX 2009 . While I added a note about the 2012 version in that post, I did want to write a quick post announcing that this is now available. Rather than offering a direct download to the sample through...
18 Jul 2012
Slow POS when no internet connectivity
Description: When starting the POS it takes several minutes to launch. We traced this behavior with Netmon and saw that POS called unsuccessful VeriSign and Akamai. This caused a delay in the POS startup. Cause: It is standard security behavior for Authenticode signed .NET applications...
18 Jul 2012
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