The address book is not a new concept to AX, but in AX 2012 the use of the address books to associate customers was added to retail stores. In working with this topic I have noted and recommend being on at least CU3 for AX 2012 for this to work properly. To assign address book(s) to retail stores...

It is essential that when setting up a receipt number formats in Retail that they are unique per register and store. The following example is the most common scenario we've seen happen when receipt formats are not unique: Scenario : Terminal 1 has a receipt numbered at 1001 with item 0015 and terminal...

When creating new payment services or when adding new users to Dynamics Online, we need to ensure that we are assigning proper roles to these services. A newly created user will not have access to any roles, thus will run into "service unavailable" errors when attempting to log into the service at https...

In the 2012 R2 release of AX for Retail we have added a very powerful extensibility feature for the POS application: the ability to add a custom user control to the POS. This article will show you how to easily create a user control and add it to the POS till layout. Hopefully it will spur ideas for...

In the initial release of AX for Retail 2012 we introduced the ability to add custom fields to sections of the till layout (see my earlier post AX for Retail 2012: Working with Custom Fields for an example working with the till layout). In the recently-released AX for Retail 2012 R2 we have added...

The release of R2 for AX 2012 has added 2 new fields (discount code and bar code) to the Discounts form in the Retail module. This now gives us the ability to scan or type in a coupon/discount barcode directly into POS. The steps below are performed on the general Discounts, but the same steps would...

This is a follow-up from my previous post AX for Retail 2012 R2: Installing the Real-time Service and should give you some tips if you run into problems installing and configuring the Real-time Service. Before getting into those tips, I want to go through the configuration of logging, as that will be...

Have you ever set up or wondered about setting up a customer membership discount and wondered why there are 3 discount fields? In this blog I will show you how to set up a basic membership discount using a customer price group We will need to set up a Customer price/discount group first and then add...

Possibly the biggest change with AX for Retail 2012 R2 is the re-architecting of the Retail Transaction Service. The first thing you will notice is that the name has been changed: Retail Transaction Service is now Commerce Data Exchange: Real-time Service . Store Connect was also renamed to Commerce...

Introduction The payment of commission for services or products sold is a common way to reward sales people. The purpose of this blog post is to provide some guidance and inspiration as to how one might go about customizing the Retail POS to link different POS transactions to different sales people...

When fetching data from the StoreDB you might see this message. The reason is normally configuration keys or added system fields. By adding the code suggestion, the system will report all the columns that are incorrect and you can then take action by mofifying the Transfer field list in AX subjobs. ...

When posting a statement in Dynamics AX for Retail Headquarters, if accounts are not setup properly the following are a couple errors that can occur: Account number for transaction type Customer balance does not exist. Problem with posting to account nu8mber with name . Account number for transaction...

Multiple operations within the AX for Retail POS application rely on the Retail Transaction service to perform real-time lookups against the headquarter database. This includes inventory lookup, creating customer, stock counts and more. During the intial configuration of AX for Retail the transaction...

I recently came across a case where items were no longer showing up at the POS terminals. Running A-1040 and N-1040 jobs processed successfully with no errors, but items still wouldn't show up in POS. Looking at the tables in the POS database, we could see that data was coming across until we saw that...

While testing the Picking and Receiving feature in POS for a demo, the Purchase Order that I had created in Dynamics AX 2012 does not display in POS. I have created a Purchase Order line using the Site and Warehouse for my store. When I log into POS and click on Picking and Receiving, the...

There are a number of places in AX for Retail POS where manager approval is needed to perform a task.  You may have noticed one of these when trying to exit the application.  You can tell that it’s a manager login by the slightly different appearance:         As a developer...

We recently had a scenario where a customer wanted to be able to start the POS in training mode directly from an shortcut instead of having the user go in and select training mode from the menu.  They would then have two icons for POS:  one for “live” operation and one for training.  Usually...

Synchronization issue between Offline database and Store database Issue description We recently had a case where an offline POS refused to sync transactions to the store database after it came back online. This retail systemconsisted of a centralized store database and an offline database...

Description: When installing the offline database, the installation fails with a timeout. Looking into the RetailDatabaseUtility.log, it comes with these messages. atabaseUtility, 4, 08/08/2012 07:24:48:833, An error occurred during provisioning. Removing all provisioning artifacts. Error...

We recently released an important hotfix for AX for Retail 2009 R2 Refresh that is compatible with Dynamics AX 2009 Service Pack 1 Rollup 8 (RU8).  There are a few important notes to go along with this release that you should be aware of. You can get detailed information and a link to the hotfix...

AX 2012 Retail Tracing options The aim of this blog is to describe the different trace options that exists in AX 2012 Retail. We have seen many request how and were to find information about errors in the retail system. Topics · Retail Store Connect (RSC) o PreActionlog...

In AX for Retail 2012 we added the ability to create custom fields for use on the POS.  Because there is a bit of programming involved, a good example will probably help out. Note :  One of the first hotfixes released for AX for Retail 2012 POS was KB 2690582 .  This is a required hotfix...

  If you rely on the Retail Store Connect Pack Viewer to debug your data path between headquarters and your stores you may run into this error:     “Cannot find deserializer for request header type:  Microsoft.Dynamics.Retail.StoreConnect.Request.Base.SCTargetRequestHeader”  ...

We have received many requests for an EFT sample for AX for Retail 2012 similar to what we provided for AX 2009 . While I added a note about the 2012 version in that post, I did want to write a quick post announcing that this is now available. Rather than offering a direct download to the sample through...

Description: When starting the POS it takes several minutes to launch. We traced this behavior with Netmon and saw that POS called unsuccessful VeriSign and Akamai. This caused a delay in the POS startup. Cause: It is standard security behavior for Authenticode signed .NET applications...