Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: Duplicate consolidation transactions in AX 2012

    When we run a consolidation for a period that has already been consolidated, AX looks to see if the transaction exists already in the consolidation company’s consolidation history, and if it does the original transaction is removed and the new one is posted for the new consolidation. AX will not...
  • Blog Post: AX Content conversations: Any questions?

    There’s nothing I like more than curling up on the couch with a blanket and a good book. The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality...
  • Blog Post: AX Content: Microsoft Dynamics AX 2012 R3 Support for International Financial Reporting Standards (IFRS)

    Whether organizations plan to expand domestically, internationally or both, it often results in increased complexity and competitive nature of their business environments, requiring them to use available resources more efficiently and effectively. At the same time, the number and complexity of regulatory...
  • Blog Post: AX Content: Document management for Microsoft Dynamics AX 2012 R2

    Today, people are flooded with more information than they can possibly take in. For example, a quick search on Bing.com for "Dynamics AX 2012" will get you almost 3 million results. How can you find all of the important information that you want about a specific subject without spending loads of time...
  • Blog Post: New and Updated Documentation for AX2012 – March 2014

    Since January 2014, we have published a series of updates to the online Help content. New Online Help Content Business process modeler (Lifecycle Services)   Topics in this section include guidelines on how to use new features in the Business process modeler (BPM), such as marking features as not...
  • Blog Post: AX Content: Curating Microsoft Dynamics AX Resources

    Today, people are flooded with more information than they can possibly take in. For example, a quick search on Bing.com for "Dynamics AX 2012" will get you almost 3 million results. How can you find all of the important information that you want about a specific subject without spending loads of time...
  • Blog Post: AX 2012 R2 for Retail - Using advanced discount periods with discounts that have start and end times around 12am.

    There are many combinations to set up the validation periods for discount. If you're not careful, an incorrect configuration may prevent the discount from being applied at the POS at all. This blog will focus on the scenarios when you need to use the start and ending times that both fall around 12:00am...
  • Blog Post: Cumulative Update 5 has been released

    Cumulative Update 5 for Microsoft Dynamics AX 2012 (CU-5) has been released and published on Partner Source and Customer Source. This release includes: all previously released Cumulative Updates for Microsoft Dynamics AX 2012 additional hotfixes and improvements based on feedback from our customers...
  • Blog Post: We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program

    Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
  • Blog Post: Rebate Agreements in AX 2012

    Rebates are payments or credits that are payable to customers based on pre-established agreements to purchase certain items in specific quantities or amounts . There can be distinguished between three Rebate types in process manufacturing: Rebate - The rebate type is typically processed by sending...
  • Blog Post: A simple explanation of duplicate number sequences in AX 2012

    Ever run into an issue where you get duplicate number sequence errors in AX 2012 but you know you are using a different number sequence reference for the transaction? Below is a simple walkthrough explaining why you get theses types of errors. Let's use the AP Invoice voucher and AP Payment voucher...
  • Blog Post: Microsoft Dynamics AX 2012: How to set up Grid column width on fixed value

    In Microsoft Dynamics AX 2012 the width property set up on column is ignored when is lower than length of label. The issue in this case is the length of the label. You cannot set a default column width that is smaller than the label. This is because labels are different lengths in different languages...
  • Blog Post: AX 2012: Enabling Allow Check Reuse for Canadian Environments

    Per TechNet article (CAN, USA) Reuse a check number [AX 2012] environments that are on AX 2012 with the Feature Pack have the ability to enable the Allow Check Reuse feature in Cash and Bank Management Parameter for US and Canadian Companies. I wanted to provide information that will allow you to enable...
  • Blog Post: Microsoft Dynamics AX Technical Conference 2012

    Welcome! Your official guide to Microsoft Dynamics AX Technical Conference 2012 is here! This conference is the premier technical event that is specifically focused on the Microsoft Dynamics AX product and has multiple learning and networking opportunities for partners and customers alike. No,...
  • Blog Post: Table and EDT Validator

    I recently had a case where I needed to dig through a customer's metadata to find the cause of a metadata error being thrown in their EDTs. In digging through the EDTs and the fields on tables using those EDTs I realized how easy it is to miss pieces when you are trying to upgrade code. For example,...
  • Blog Post: Overview of Microsoft Dynamics AX build numbers

    Microsoft Dynamics AX 2012 R3 Version Build Comment Link Recent kernel build 6.3.164.3323 30 Sep 2014 KB3000518 Cumulative Update 8 6.3.x.x TBD Hotfixes 6.3.164.xxxx LCS > Issue search RTM 6.3.164.0 Customer / Partner ...
  • Blog Post: Resource pages for AX Topics

    We've recently created several resource pages for different AX topics like SSRS integrations, Invoice settlements, discounts and reversals, Enterprise Portal, and Workflow. The resource pages are a place where you can find lots of information on the particular topic the page covers. If these sound interesting...
  • Blog Post: AXADP.AOI file being created multiple times on AOS startup and causing delays in Scheduled downtime

    In some large implementations, you can get into situations where every other AOS tries to build the axapd.aoi index file, if the application folder does not contain an axusr.aod file. The Dynamics AX administrator may notice the following errors in the application event logs: Object Server 01:...
  • Blog Post: Changing the Fields on Fast Tabs in AX 2012

    In 2012 in the developer workspace go to the form you want to modify like CustTable and expand the Design of it. Find the tab with the fast tabs you want to change. Within the tab find the field in the fast tab you want to change like Delivery_DlvMode. Right-click on the field and choose properties....
  • Blog Post: How to Consume a SQL Query or Stored Procedure within the Dynamics AX 2009 SSRS Reporting Engine

    NOTE: This is not a recommended process as these steps will NOT enforce the security that is set up within Dynamics AX 2009. There are times when creating reports, it is desired to 'mine' data out of the Dynamics AX 2009 database. For performance reasons, a SQL query may be desired. The following...
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