Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Dynamics AX Table Caching: Basic Rules

    This post provides some basic general guidance to get you started on setting table caching for custom tables, bearing in mind there will be exceptions. This should generally be defined at design time to avoid costly round trips to the database. As explained by Bertrand Caillet from our PFE (Premier Field...
  • Blog Post: Troubleshooting that elusive “slowdown” in AX using Performance Analyzer 1.20 for Microsoft Dynamics

    It’s 9.30am on Monday morning and you’ve just received reports of a “general slowdown” on Microsoft Dynamics AX. After probing further you find it was all over by 9:15am lasting around 15 minutes, but also happened once before and the users want action taken to prevent it happening...
  • Blog Post: Collect a series of traces automatically with Dynamics AX 2012

    Introduction The following steps are one way to collect a series of AX traces on a schedule with all versions of AX 2012 on the AOS server, using standard Windows tools: Perfmon combined with Task Scheduler. This example collects a 1 minute trace at 5 minute intervals. This can be useful for example...
  • Blog Post: Why does my sales order credit memo not use the correct exchange rate?

    The definition of ‘correct’ can vary greatly in this situation, so instead of answering the question directly, I will list out a few potential reasons why this may happen. Reason 1: No link to original invoice was created when the credit memo was entered The credit line was manually...
  • Blog Post: No Financial Quantity Exists, but a Financial Amount Does

    Ever run into an issue where you’re looking at a location in the on-hand window, and you see that no inventory exists for that location, however, there is a financial amount in the window. Sometimes, it’s not a big amount, maybe just a couple of cents, but there is an amount in there with...
  • Blog Post: FAQ: Microsoft Dynamics AX Kernel Hotfixes

    This blog article attempts to address some of the questions we are commonly asked relating to kernel hotfixes. It is primarily written for AX 2012, R2 and R3 but many of the concepts are relevant to previous versions. It briefly covers the other types of AX hotfix but this is primarily to illustrate...
  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: Duplicate consolidation transactions in AX 2012

    When we run a consolidation for a period that has already been consolidated, AX looks to see if the transaction exists already in the consolidation company’s consolidation history, and if it does the original transaction is removed and the new one is posted for the new consolidation. AX will not...
  • Blog Post: AX Content conversations: Any questions?

    There’s nothing I like more than curling up on the couch with a blanket and a good book. The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality...
  • Blog Post: AX Content: Microsoft Dynamics AX 2012 R3 Support for International Financial Reporting Standards (IFRS)

    Whether organizations plan to expand domestically, internationally or both, it often results in increased complexity and competitive nature of their business environments, requiring them to use available resources more efficiently and effectively. At the same time, the number and complexity of regulatory...
  • Blog Post: AX Content: Document management for Microsoft Dynamics AX 2012 R2

    Today, people are flooded with more information than they can possibly take in. For example, a quick search on Bing.com for "Dynamics AX 2012" will get you almost 3 million results. How can you find all of the important information that you want about a specific subject without spending loads of time...
  • Blog Post: New and Updated Documentation for AX2012 – March 2014

    Since January 2014, we have published a series of updates to the online Help content. New Online Help Content Business process modeler (Lifecycle Services)   Topics in this section include guidelines on how to use new features in the Business process modeler (BPM), such as marking features as not...
  • Blog Post: AX Content: Curating Microsoft Dynamics AX Resources

    Today, people are flooded with more information than they can possibly take in. For example, a quick search on Bing.com for "Dynamics AX 2012" will get you almost 3 million results. How can you find all of the important information that you want about a specific subject without spending loads of time...
  • Blog Post: AX 2012 R2 for Retail - Using advanced discount periods with discounts that have start and end times around 12am.

    There are many combinations to set up the validation periods for discount. If you're not careful, an incorrect configuration may prevent the discount from being applied at the POS at all. This blog will focus on the scenarios when you need to use the start and ending times that both fall around 12:00am...
  • Blog Post: Cumulative Update 5 has been released

    Cumulative Update 5 for Microsoft Dynamics AX 2012 (CU-5) has been released and published on Partner Source and Customer Source. This release includes: all previously released Cumulative Updates for Microsoft Dynamics AX 2012 additional hotfixes and improvements based on feedback from our customers...
  • Blog Post: We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program

    Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
  • Blog Post: Rebate Agreements in AX 2012

    Rebates are payments or credits that are payable to customers based on pre-established agreements to purchase certain items in specific quantities or amounts . There can be distinguished between three Rebate types in process manufacturing: Rebate - The rebate type is typically processed by sending...
  • Blog Post: A simple explanation of duplicate number sequences in AX 2012

    Ever run into an issue where you get duplicate number sequence errors in AX 2012 but you know you are using a different number sequence reference for the transaction? Below is a simple walkthrough explaining why you get theses types of errors. Let's use the AP Invoice voucher and AP Payment voucher...
  • Blog Post: Microsoft Dynamics AX 2012: How to set up Grid column width on fixed value

    In Microsoft Dynamics AX 2012 the width property set up on column is ignored when is lower than length of label. The issue in this case is the length of the label. You cannot set a default column width that is smaller than the label. This is because labels are different lengths in different languages...
  • Blog Post: AX 2012: Enabling Allow Check Reuse for Canadian Environments

    Per TechNet article (CAN, USA) Reuse a check number [AX 2012] environments that are on AX 2012 with the Feature Pack have the ability to enable the Allow Check Reuse feature in Cash and Bank Management Parameter for US and Canadian Companies. I wanted to provide information that will allow you to enable...
  • Blog Post: Microsoft Dynamics AX Technical Conference 2012

    Welcome! Your official guide to Microsoft Dynamics AX Technical Conference 2012 is here! This conference is the premier technical event that is specifically focused on the Microsoft Dynamics AX product and has multiple learning and networking opportunities for partners and customers alike. No,...
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