Microsoft Dynamics AX Support
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Required permissions when installing different components of MS Dynamics AX 2012 sorted by components
Before you begin the installation of Microsoft Dynamics AX, work with a system administrator to make sure that the account that you log on with at each server has appropriate permissions. The permissions in the following table are recommended based on the principle of least privilege. In all cases, you...
21 Jun 2014
Dynamics Online Payment Services - Common errors and troubleshooting steps
We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
14 May 2014
Creating credit notes in Project Accounting
Dave Bader [MSFT]
Special thanks to engineer Sharon Price for providing the following blog content. Due to technical issues I am posting it on her behalf. Switching from 4.0 to 2012: Creating a Credit Note in Projects Dynamics AX improves and changes its design and layout with each of its versions. AX 2012 has an...
13 May 2014
AX Content: Country/region-specific help content
If you are a partner and work with customers who have companies across the globe or if you are one of our customers who has companies in different countries or regions, be sure to check out our country/region-specific application user help content on TechNet for AX 2012. We have help content in English...
28 Apr 2014
New and Updated Documentation for AX2012 – March 2014
Since January 2014, we have published a series of updates to the online Help content. New Online Help Content Business process modeler (Lifecycle Services) Topics in this section include guidelines on how to use new features in the Business process modeler (BPM), such as marking features as not...
17 Mar 2014
CyberSource SSL Certificate Update Notice
CyberSource sent out an email (at the bottom of this blog) around February 3, 2014, stating that customers needed to update their SSL Certificates by February 25th to avoid service interruption. For customers exclusively using a Microsoft Dynamics ERP with Dynamics Online to process payments through...
12 Feb 2014
Resources for provisioning and configuring Microsoft Dynamics Online Payment Services
There are many questions related to utilizing Payment Services within Microsoft Dynamics Online. The purpose of this blog is to provide the various resources that may be helpful in the provisioning and configuring of Payment Services. Bookmark this page and check back for continued updates. If you need...
11 Feb 2014
AX 2012 R2 for Retail - Using advanced discount periods with discounts that have start and end times around 12am.
There are many combinations to set up the validation periods for discount. If you're not careful, an incorrect configuration may prevent the discount from being applied at the POS at all. This blog will focus on the scenarios when you need to use the start and ending times that both fall around 12:00am...
5 Jan 2014
AXutil Optimize (Dynamics AX 2012 RTM)
Description: The AXUtil Optimize function reindexes the Model database, but also run a shrink of the database. As the model database is in the main database in AX 2012 RTM, the whole database is shrinked. In a large database example 1 TB database, this shrink can take extreme long time and block...
26 Nov 2013
AX 2012 R2 for Retail - Configuring the EFT Service in the Retail Hardware Profile with Dynamics Online Payment Services
The steps below will walk you through connecting a payment service that is already set up in Dynamics Online to your EFT Service in the Retail Hardware Profile. These steps would need to be followed for each new hardware profile that is configured for each store that has a different payment service....
22 Oct 2013
Invitation to EMEA webinar - How to setup SEPA in Dynamics AX 2012 and an overview of published hotfixes
SEPA: How to setup SEPA in Dynamics AX 2012 and an overview of published hotfixes 31.10.2013 Why attend? In this webinar, you can expect to hear about Single European Payments Area (SEPA) and Dynamics AX. You will get an overview of SEPA related published hotfixes...
17 Oct 2013
AX 2012 for Retail - Stuck transaction when loading POS
There have been a few instances where POS crashes while processing a payment for a transaction. In normal circumstances, this transaction is displayed when POS is started again and you are able to complete the transaction. It is possible that you may run into an instance where a payment such as a credit...
4 Oct 2013
AX 2012 R2 - Connecting a Dynamics Online payment service to AX accounts receivable
AX 2012 R2 introduced a few changes to how we associate a Dynamics Online payment service to your AX company. The Sign up now and Link account options we saw in AX 2012 RTM have been removed from the payment service window. In order to set this up in Accounts receivable >> Setup >> Payment...
3 Oct 2013
Standard sales tax (IVA) percentage increases from 21% to 22% in Italy - possible setup
Starting from October 1st 2013, in Italy the standard sales tax percentage increases from 21% to 22% (blog written on September 30th 2013. Any possible adjournment by the government should be verified before applying the setup proposed below ). Important notes: a) please refer to the fiscal law...
30 Sep 2013
AX Content: Procure-to-pay (P2P) workflow
Erin Koffler [MSFT]
You can create many types of workflow in Microsoft Dynamics AX. In this post, we’ll look at the types of workflow that you can use in the procure-to-pay process: purchase requisition, purchase order, vendor invoice, and vendor payment. If your business needs require it, you can use all of these...
23 Sep 2013
AX for Retail POS Credit Card Authorization is failing with the error: "The authorization could not be completed, Error code: InvalidExpirationDate"
In support, we have seen a few cases where processing credit cards in POS generates the following error, when Payment services is setup correctly: The authorization could not be completed Error code: InvalidExpirationDate Error message: Invalid Argument: ExpirationDate In order to use...
17 Sep 2013
New and Updated Documentation for AX2012 - September
Since end of April we have published a series of new white papers and guides and existing documents have been updated. Click the links below to view the new and updated content: New White Papers, Guides and Online Help Content Microsoft Dynamics AX 2012 R2 Retail Benchmark Results (Details...
9 Sep 2013
Inventory adjustment does not inherit the financial dimension of source transaction. Therefore, since this dimension is mandatory on account structure an error is received.
We recently managed a support request where the following issue occurred: Inventory adjustment does not inherit the financial dimension of source transaction. Therefore, since this dimension is mandatory on account structure an error is received. The reasons of the issue could be many and can be hypothesized...
22 Aug 2013
The P.O. invoices vouchers are doubled in the G/L
We have come across an issue where the Purchase Order invoices vouchers are doubled in the G/L in Microsoft Dynamics AX 2012. In customer environment, the Batch Transfer rules selected in the G/L was Scheduled Batch and the Summarize accounting entries had the option "Yes". We verified that...
21 May 2013
Cumulative Update 5 has been released
Cumulative Update 5 for Microsoft Dynamics AX 2012 (CU-5) has been released and published on Partner Source and Customer Source. This release includes: all previously released Cumulative Updates for Microsoft Dynamics AX 2012 additional hotfixes and improvements based on feedback from our customers...
30 Apr 2013
AX 2012 for Retail - Assigning customer address books to retail stores
The address book is not a new concept to AX, but in AX 2012 the use of the address books to associate customers was added to retail stores. In working with this topic I have noted and recommend being on at least CU3 for AX 2012 for this to work properly. To assign address book(s) to retail stores...
25 Apr 2013
AX 2012 for Retail - Receipt numbering formats
It is essential that when setting up a receipt number formats in Retail that they are unique per register and store. The following example is the most common scenario we've seen happen when receipt formats are not unique: Scenario : Terminal 1 has a receipt numbered at 1001 with item 0015 and terminal...
21 Mar 2013
Dynamics Online user roles
When creating new payment services or when adding new users to Dynamics Online, we need to ensure that we are assigning proper roles to these services. This user role can then be used to enter in the Payment Services setup in AX in conjunction with the service they have access to. A newly created Microsoft...
6 Mar 2013
We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program
Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
6 Mar 2013
Unexpected customer on Invoice after changing project contract
I came across an issue where we had posted some project transactions and found that the project contract (customer) was incorrectly set. We change the project contract and we want to create an invoice to the customer. In AX 2012 we see that the invoice is created, but for an old customer. The reason...
28 Jan 2013
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