Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Dynamics AX Table Caching: Basic Rules

    This post provides some basic general guidance to get you started on setting table caching for custom tables, bearing in mind there will be exceptions. This should generally be defined at design time to avoid costly round trips to the database. As explained by Bertrand Caillet from our PFE (Premier Field...
  • Blog Post: Troubleshooting that elusive “slowdown” in AX using Performance Analyzer 1.20 for Microsoft Dynamics

    It’s 9.30am on Monday morning and you’ve just received reports of a “general slowdown” on Microsoft Dynamics AX. After probing further you find it was all over by 9:15am lasting around 15 minutes, but also happened once before and the users want action taken to prevent it happening...
  • Blog Post: Manually adding 1099 transactions to the Vendor settlement for 1099s in Dynamics AX

    We added the functionality to Dynamics AX that now allows you to manually add transactions to the Vendor settlement for 1099’s (form) through the user interface. This new functionality enables the ability to input compensations that may be tracked externally from Dynamics AX that are required to...
  • Blog Post: Microsoft Dynamics AX - 1099 Tax update details for 2014

    There have been several requests for more detailed information about what changes were introduced in this year's 1099 update packaged in hotfix KB3019585. Here is an outline of the changes that we have made. 1099-MISC 1. Boxes 11 Foreign tax paid was deleted but box remains as shaded blank box on form...
  • Blog Post: Microsoft Dynamics AX - 1099 Tax updates for 2014

    Tax time is around the corner, so I thought I would let everyone know that we recently released this year's 1099 tax update for Microsoft Dynamics AX that makes the following improvements. 1.) Fixes to the Update 1099 information routine. 2.) Fixes to the actual 1099 print outs. 3.) Addition of a...
  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Dynamics Online user roles

    When creating new payment services or when adding new users to Dynamics Online, we need to ensure that we are assigning proper roles to these services. This user role can then be used to enter in the Payment Services setup in AX in conjunction with the service they have access to. A newly created Microsoft...
  • Blog Post: Overview of Microsoft Dynamics AX build numbers

    Microsoft Dynamics AX 2012 R3 Version Build Comment Link Recent kernel build 6.3.1000.1913 19 Mar 2015 KB3049625 Cumulative Update 9 TBD TBD TBD Cumulative Update 8 6.3.1000.309 18 Nov 2014 KB2998197 Hotfixes 6.3.164.xxxx LCS...
  • Blog Post: Installation Issues: AX 2009

    ISSUE: A security error is thrown when attempting to perform an install from a shared network location when using Server 2003: "Windows cannot access the specified device, path, or file. You may not have the appropiate permissions to access the item" This occurs for both network shares \\server...
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