Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Dynamics AX Table Caching: Basic Rules

    This post provides some basic general guidance to get you started on setting table caching for custom tables, bearing in mind there will be exceptions. This should generally be defined at design time to avoid costly round trips to the database. As explained by Bertrand Caillet from our PFE (Premier Field...
  • Blog Post: Troubleshooting that elusive “slowdown” in AX using Performance Analyzer 1.20 for Microsoft Dynamics

    It’s 9.30am on Monday morning and you’ve just received reports of a “general slowdown” on Microsoft Dynamics AX. After probing further you find it was all over by 9:15am lasting around 15 minutes, but also happened once before and the users want action taken to prevent it happening...
  • Blog Post: Manually adding 1099 transactions to the Vendor settlement for 1099s in Dynamics AX

    We added the functionality to Dynamics AX that now allows you to manually add transactions to the Vendor settlement for 1099’s (form) through the user interface. This new functionality enables the ability to input compensations that may be tracked externally from Dynamics AX that are required to...
  • Blog Post: Microsoft Dynamics AX - 1099 Tax update details for 2014

    There have been several requests for more detailed information about what changes were introduced in this year's 1099 update packaged in hotfix KB3019585. Here is an outline of the changes that we have made. 1099-MISC 1. Boxes 11 Foreign tax paid was deleted but box remains as shaded blank box on form...
  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Content: Search for all things Microsoft Dynamics AX

    I do it. And I’m sure you do it too. We get into a habit of only using the search tools that we’ve always used. You might use Google, I use Bing…but, did you ever wonder if there were other ways to search for AX-specific information? Wonder no longer. Listed below are a few of the...
  • Blog Post: Sales agreement functionality when linking to Sales order lines

    There was a scenario that was recently discussed when attempting to link sales agreements to sales order lines. In this scenario, let’s say we created multiple sales agreements each having one line as referenced below. Sales agreement 1 Line A Sales agreement 2 Line B To continue with this...
  • Blog Post: New and Updated Documentation for AX2012 - September

    Since end of April we have published a series of new white papers and guides and existing documents have been updated. Click the links below to view the new and updated content: New White Papers, Guides and Online Help Content Microsoft Dynamics AX 2012 R2 Retail Benchmark Results (Details...
  • Blog Post: Cumulative Update 5 has been released

    Cumulative Update 5 for Microsoft Dynamics AX 2012 (CU-5) has been released and published on Partner Source and Customer Source. This release includes: all previously released Cumulative Updates for Microsoft Dynamics AX 2012 additional hotfixes and improvements based on feedback from our customers...
  • Blog Post: AX 2012 for Retail - Receipt numbering formats

    It is essential that when setting up a receipt number formats in Retail that they are unique per register and store. The following example is the most common scenario we've seen happen when receipt formats are not unique: Scenario : Terminal 1 has a receipt numbered at 1001 with item 0015 and terminal...
  • Blog Post: We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program

    Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
  • Blog Post: Unexpected customer on Invoice after changing project contract

    I came across an issue where we had posted some project transactions and found that the project contract (customer) was incorrectly set. We change the project contract and we want to create an invoice to the customer. In AX 2012 we see that the invoice is created, but for an old customer. The reason...
  • Blog Post: Overview of Microsoft Dynamics AX build numbers

    Microsoft Dynamics AX 2012 R3 Version Build Comment Link Recent kernel build 6.3.1000.1928 20 Mar 2015 KB3048540 Cumulative Update 9 TBD TBD TBD Cumulative Update 8 6.3.1000.309 18 Nov 2014 KB2998197 Hotfixes 6.3.164.xxxx LCS...
  • Blog Post: California Overtime Rules in Shop Floor Control

    Shop Floor Control in Dynamics AX 2009 allows you a great deal of control over how overtime and/or bonus rates can be calculated for shop floor employees. One common requirement is to calculate overtime on both a daily and a weekly basis. Here is an example of how to set this up in Dynamics AX 2009....
  • Blog Post: AX Virtualization Q&A

    Can I deploy AX 2009 in a virtual environment? Yes, AX 2009 can be deployed in a virtual environment. Microsoft Dynamics AX 2009 is certified on Windows Server 2008 with Hyper-V Virtualization, and will support other virtualization solutions participating in the Server Virtualization Validation Program...
  • Blog Post: AD Import Issue AX 2009

    Issue Only a few user are returned when using the "AD Import Wizard" in AX 2009 Cause This problem occurs because some settings on the network domain are required for non-domain administrators to view all users on the domain within the Active Directory Import Wizard in Microsoft Dynamics...
  • Blog Post: AX 2009: Citrix & Terminal Server Printing

    Errors, or no output when printing from AX to a locally mapped Printer If you are mapping local printers to your TS or Citrix environment and have an issues where nothing is printed or the following error is generated: startDoc: rc:SP_ERROR you will need to change the Print Processor data type from Raw...
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