Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Managing general performance issues in Microsoft Dynamics AX

    This post is primarily aimed at non technical readers and those responsible for coordinating or managing these issues, but with links drilling through to more in depth blogs containing further details. By 'general performance', I mean a set of unidentified performance issues across one or more modules...
  • Blog Post: AX Performance Troubleshooting Checklist Part 2

    This is Part 2 of a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This part includes hardware, indexing, queries, blocking and code - at a high level. Please note this is just an outline of key areas for general guidance and not an exhaustive list. As you have...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1A [Introduction and SQL Configuration]

    Introduction This check list is primarily aimed at troubleshooting general performance issues in Microsoft Dynamics AX 2009 and 2012. 'General' here typically means a set of unidentified issues across one or more modules, or indeed the entire application. However it is good practice to have at least...
  • Blog Post: AX Performance Troubleshooting Checklist Part 1B [Application and AOS Configuration]

    This is the second page of Part 1, in a two part troubleshooting check list for general performance on Microsoft Dynamics AX. This page (Part 1B) covers AX application and AOS configuration settings. Please see the previous page for the introduction and Part 1A of the check list, which covers SQL...
  • Blog Post: Microsoft Dynamics AX general performance analysis scripts

    Did you know there is a set of analysis scripts that come with the tool Performance Analyzer 1.20 and can be used to assess the health of your AX system and identify potential causes of performance issues? After downloading the tool (see above link), you can find these scripts in the following folders...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Windows XP End-of-Life and PCI Compliance with Microsoft Dynamics AX for Retail 2009

    We want to make sure that you know about the end of support for Windows XP which is coming on April 8, 2014.  For most people, the only immediate impact is that Microsoft will no longer release updates for the operating system. However, for retailers (especially in the United States) the impact...
  • Blog Post: Dynamics AX 2009 Enterprise Portal: How to display companies in company chooser in alphabetical order

    Suppose we have many companies in AX 2009 and to simplify the selection of the company list in the Enterprise portal, we can use the below code change to display the company names in an alphabetical order. This will help the AX users to save time in searching and selecting the company name. Open...
  • Blog Post: Standard sales tax (IVA) percentage increases from 21% to 22% in Italy - possible setup

    Starting from October 1st 2013, in Italy the standard sales tax percentage increases from 21% to 22% (blog written on September 30th 2013. Any possible adjournment by the government should be verified before applying the setup proposed below ). Important notes: a) please refer to the fiscal law...
  • Blog Post: Important application hotfixes

    Hi, Since Rollup 8 for Microsoft Dynamics AX 2009 SP1 (as well as some other cumulative updates) we have released several critical updates in different areas. I wanted to share the links to the updates that include important hotfixes released up to today. Most of these hotfix packages are cumulative...
  • Blog Post: Firming Planned Orders: Capacity Reservations Conflicts With Same Start Time

    You want to firm several planned production orders with same start date. A certain work center (e.g. Lathe-1) is used in every route. The firmed production orders got scheduled with different start dates. Verify if the capacity is overloaded. If yes, job scheduling tries to schedule back and forth...
  • Blog Post: Dynamics Online user roles

    When creating new payment services or when adding new users to Dynamics Online, we need to ensure that we are assigning proper roles to these services. This user role can then be used to enter in the Payment Services setup in AX in conjunction with the service they have access to. A newly created Microsoft...
  • Blog Post: We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program

    Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
  • Blog Post: Italian Ri.Ba. (Bill of Exchange) setup and process

    Attached to this blog, you can find a manual on how to setup and use Italian Ri.Ba. (customer Bill of Exchange). The screenshots are in Italian but they are explained in the text).
  • Blog Post: Dynamics AX 2012: A common misconception about Commodity Codes

    Introduction Commodity codes is one of the many areas in which functionality has changed a bit compared to earlier versions of Dynamics AX. As such, it is only natural that some questions and doubts arise. The purpose of this blog article is to shed some light on some of the changes to this functionality...
  • Blog Post: Dynamics AX 2009 EE layer and CRM connector

    Lately we encounter problem when integrating CRM connector with Dynamics AX 2009 EE layer. While running map AX Enumerated Values to Picklist you getting error in CRM Connector. The map does not synchronize correctly and the values are not available. To overcome this issue you need to install hotfix...
  • Blog Post: AX for Retail 2009: Rollup 8 compatible hotfix released

    We recently released an important hotfix for AX for Retail 2009 R2 Refresh that is compatible with Dynamics AX 2009 Service Pack 1 Rollup 8 (RU8).  There are a few important notes to go along with this release that you should be aware of. You can get detailed information and a link to the hotfix...
  • Blog Post: Overview of Microsoft Dynamics AX build numbers

    Microsoft Dynamics AX 2012 R3 Version Build Comment Link Recent kernel build 6.3.164.3201 17 Sep 2014 KB2971793 Cumulative Update 8 TBD TBD Hotfixes 6.3.164.xxxx LCS > Issue search RTM 6.3.164.0 Customer / Partner ...
  • Blog Post: Dynamics AX 2009 Cost Accounting White papers

    Hi, I'm Tracy Taylor, I'm a content publishing manager focused on Dynamics AX Supply Chain Management content. If you are looking for help with inventory close and reconciliation, please check out these Dynamics AX 2009 Cost Accounting white papers. The white papers address issues with costing methods...
  • Blog Post: Threading in Dynamics AX

    Threading in AX 2009 is different from threading in C#. In C# you can spawn up threads and have them do whatever they do. The same thing is available in AX using the Thread class but it isn't the optimal or recommended way to spawn threads in AX. This is because AX has AOS instances and batches. When...
  • Blog Post: Switching company while performing data intensive tasks can cause records to get updated in the wrong company

    Summary While performing data intensive tasks such as Import/Export, Company Duplication, or Create Absence Journals in company A, then changing to company B in a new workspace can cause the company context to switch on the process running in company A. Depending on the task being performed different...
  • Blog Post: California Overtime Rules in Shop Floor Control

    Shop Floor Control in Dynamics AX 2009 allows you a great deal of control over how overtime and/or bonus rates can be calculated for shop floor employees. One common requirement is to calculate overtime on both a daily and a weekly basis. Here is an example of how to set this up in Dynamics AX 2009....
  • Blog Post: Steps for setting up Record Level Security

    Create a user group Add test user to user group. Dyndust is my test user. Ensure user has appropriate access to the form. Log in as user and ensure they can view all entries in the drop down. I’ve done so by giving Admin access to the RLS Test group, your security requirements will...
  • Blog Post: Silent Deployment options for AX 2009

    A few resources: Mass Deployment of the Microsoft Dynamics AX Client: https://mbs.microsoft.com/customersource/documentation/whitepapers/daxwp_massdeploymentoftheaxclient.htm *Note this is for general review of mass deployments and is not specific to AX 2009 Silent installation - http://msdn.microsoft...
  • Blog Post: AX 2009: Citrix & Terminal Server Printing

    Errors, or no output when printing from AX to a locally mapped Printer If you are mapping local printers to your TS or Citrix environment and have an issues where nothing is printed or the following error is generated: startDoc: rc:SP_ERROR you will need to change the Print Processor data type from Raw...
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