Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Crash and Hang analysis on LCS

    Starting with the March release we've introduced a new feature in LCS for Crash and Hang analysis. Currently the feature is in the Beta phase, so it will need to be activated from the "Preview feature management" menu - "Public preview features" - "Crash and Hang Analysis". After you activate the...
  • Blog Post: Project Management and Service Industries Hotfixes Released in December 2014 (Part 2)

    In this blog series I will be posting the hotfixes released for the Project Management and Accounting , as well as the Service Industries modules for Dynamics AX 2012 R2 and Dynamics AX 2012 R3 twice each month. I would like to raise visibility for customers and partners to see what's been updated and...
  • Blog Post: [AX 2012 R3] Why is my Kernel build version not changing after installing CU-8 or the latest binary hotfix?

    Scenario: You have downloaded the CU-8 hotfix from partnersource/customersource and/or are using the LCS Update installer to download and install CU-8 on your AX 2012 R3 RTM. You have completed the install and been through the software update checklist. Later you run AX client and click on Help >...
  • Blog Post: Project Management and Service Industries Hotfixes Released in December 2014 (Part 1)

    In this blog series I will be posting the hotfixes released for the Project Management and Accounting , as well as the Service Industries modules for Dynamics AX 2012 R2 and Dynamics AX 2012 R3 twice each month. I would like to raise visibility for customers and partners to see what's been updated and...
  • Blog Post: FAQ: Microsoft Dynamics AX Kernel Hotfixes

    This blog article attempts to address some of the questions we are commonly asked relating to kernel hotfixes. It is primarily written for AX 2012, R2 and R3 but many of the concepts are relevant to previous versions. It briefly covers the other types of AX hotfix but this is primarily to illustrate...
  • Blog Post: Cumulative Update 8 for Microsoft Dynamics AX 2012 R3 now available!

    Cumulative Update 8 (CU8) for Microsoft Dynamics AX 2012 R3 is now available on CustomerSource and PartnerSource. CU8 includes many new features, as well as regulatory updates and hotfixes, so check it out! What’s included in CU8 CU8 for AX 2012 R3 includes: New features: CU8 includes...
  • Blog Post: Project Management and Service Industries Hotfixes Released in November 2014

    Starting with November 2014, I will be posting the hotfixes released for the Project Management and Accounting , as well as the Service Industries modules for Dynamics AX 2012 R2 and Dynamics AX 2012 R3 twice each month. I would like to raise visibility for customers and partners to see what's been updated...
  • Blog Post: Sales tax payment - identified problems and troubleshooting best practice

    During last month’s we received few service requests connected with “Sales tax payment” (VAT payment), where user face one of below problems: Error message: “Account number for transaction type Sales tax does not exist” Difference between sales tax payment voucher...
  • Blog Post: Improve your chances for fast hotfix turnaround

    When you believe you have discovered a product-defect and you would like to report it to Microsoft support , our frontline engineers will investigate the issue and if it's decided to submit a hotfix request to the Product Group they need to collect all required information in a special format . I...
  • Blog Post: Overview over Kernel crash hotfixes

    This blog should help you to get an overview on which kernel/application hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes. Application hotfixes might have many dependencies and therefore they can be more time consuming...
  • Blog Post: Installing individual application hotfixes using CU7 installer

    Are you aware that now we can install application updates (or a subset of them) using the advanced installation option in the CU7 installer? I wanted to demonstrate how you can do it. I hope it can help those who want to update specific bits without upgrading the whole application. 1. Download CU7...
  • Blog Post: Important application hotfixes

    Hi, Since Rollup 8 for Microsoft Dynamics AX 2009 SP1 (as well as some other cumulative updates) we have released several critical updates in different areas. I wanted to share the links to the updates that include important hotfixes released up to today. Most of these hotfix packages are cumulative...
  • Blog Post: Microsoft Dynamics Lifecycle Services Issue Search

    Hi, This is an important update. I wanted to share a cool feature from the Microsoft Dynamics Life Cycle Services site. Now you can search for released hotfixes and even see what is in progress. To start using the issue search log in to Microsoft Dynamics Life Cycle Services site and create a new...
  • Blog Post: We want to hear from you! Participate in the Microsoft Dynamics AX product suggestions program

    Make your opinion count! Give us your product suggestions and help to make future versions of the Microsoft Dynamics AX applications better. Use this Microsoft Connect site to submit your product suggestions for Microsoft Dynamics products. Search existing suggestions and vote on suggestions submitted...
  • Blog Post: Overview of Microsoft Dynamics AX build numbers

    Microsoft Dynamics AX 2012 R3 Version Build Comment Link Recent kernel build 6.3.1000.1928 20 Mar 2015 KB3048540 Cumulative Update 9 TBD TBD TBD Cumulative Update 8 6.3.1000.309 18 Nov 2014 KB2998197 Hotfixes 6.3.164.xxxx LCS...
  • Blog Post: Best Practices on Deploying Hotfixes or Cumulative Updates Across Microsoft Dynamics AX 2012 Environments

    Element IDs are assigned installation specific, meaning that the IDs are assigned when the element is first installed and that the IDs for an element can differ between installations. Applying a hotfix or a Cumulative Update (CU) separately in 2 different environments might cause element Id differences...
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