Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: AX Content: Management Packs for AX 2012 R3!

    The Management Packs have arrived! We now have System Center Operations Manager management packs for both core Microsoft Dynamics AX 2012 and the AX 2012 R3 Retail functionality. The Retail management pack has been tested for side-by-side compatibility with the core management pack. Core Management...
  • Blog Post: AX for Retail 2012 R2: Run-down on Log Files

    Logging and tracing has changed quite a bit between AX for Retail 2009 and 2012 R2 so an updated version of my AX for Retail: Run-down on Log Files article is somewhat overdue.  Hopefully this will be a quick reference guide that you can use for all Retail components. Retail POS This is the component...
  • Blog Post: AX for Retail 2012 R2: Commerce Data Exchange implementation guide white paper published!

    One of our most common requests for documentation is an end-to-end implementation guide for Commerce Data Exchange: Synch Service (previously “Retail Store Connect”) and Commerce Data Exchange:  Real-time Service (previously “Retail Transaction Service”).  We are excited to announce that a...
  • Blog Post: Dynamics AX 2012 for Retail: Items not showing in POS

    I recently came across a case where items were no longer showing up at the POS terminals. Running A-1040 and N-1040 jobs processed successfully with no errors, but items still wouldn't show up in POS. Looking at the tables in the POS database, we could see that data was coming across until we saw that...
  • Blog Post: Retail 2012: Store Connect Pack Viewer “Cannot find deserializer” error

      If you rely on the Retail Store Connect Pack Viewer to debug your data path between headquarters and your stores you may run into this error:     “Cannot find deserializer for request header type:  Microsoft.Dynamics.Retail.StoreConnect.Request.Base.SCTargetRequestHeader”  ...
  • Blog Post: AX2012 Retail error 32769 in Store connect while running P-job

    Version: AX 2012 FPK Symptom: When running the P job following error message appears in the event log or in the Retail store connect database outgoingmessages table. Error 32769 2012.6.7 13:21:45:114 (4684) [1] CCommMgr::HandleException: Target request handler failed to process target...
  • Blog Post: AX for Retail 2012: Store Connect missing mfc100u.dll error

    All components of AX for Retail 2012 now get installed via the unified AX installer.  One of the nice things about this installer is the built-in Prerequisites Validation checker that it has. However, there is one missing prerequisite for the Store Connect installer;  you may get the following...
  • Blog Post: AX for Retail: Run-down on Log Files

    Because of the modular aspect of AX for Retail, it can sometimes be a bit daunting to try and track down the log files when troubleshooting. Here is a recap of where to go looking. Retail POS Log messages for Retail POS are stored in the POSISLOG table in the POS database. The logging level is...
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