Microsoft Dynamics AX Support

This blog contains posts by the Microsoft Dynamics AX Support teams Worldwide

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  • Blog Post: Enabling the new Call Center Channel User Functionality in AX 2012 R3

    The release of AX 2012 R3 added a new Call Center module which utilizes Channel Users. These users are set up in the Call Center Channel in the Retail module (Retail >> Common >> Retail channels >> Call centers). The purpose of these specified users is to enable certain feature sets...
  • Blog Post: Using the new Keyword search option to create Sales Orders in Dynamics AX 2012 R3

    In AX 2012 R3 there is a new search feature that you can use to create sales order. With this new feature you can search based on multiple options such as Sales order, Purchase order, and phone number just to name a few. The option that will be discussed in this post is Keyword. In order to use Keywords...
  • Blog Post: Sales agreement functionality when linking to Sales order lines

    There was a scenario that was recently discussed when attempting to link sales agreements to sales order lines. In this scenario, let’s say we created multiple sales agreements each having one line as referenced below. Sales agreement 1 Line A Sales agreement 2 Line B To continue with this...
  • Blog Post: Dynamics Online Payment Services - Common errors and troubleshooting steps

    We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors...
  • Blog Post: Calling the SalesOrderService on AX 2012

    Below is an example of how to create a sales order by calling the SalesOrderService create operation in AX 2012. The example contains one sales order with 3 lines. The code sets the financial dimensions on the sales header record and it sets an inventory dimension on the third sales line. Happy programming...
  • Blog Post: Calling the Update Operation on Services in AX 2012

    Calling the update operation on web services can range from simple to very complicated depending on the entities/tables you are updating. If the entity you are calling is not a date effective entity, then the service's update method is easy to call. You can tell if a table is date effective by going...
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